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What travelers are saying

"The service provided by Ms. Christina Zhao is excellent, efficient and straight to the point."

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."

What travelers are saying

"The service provided by Ms. Christina Zhao is excellent, efficient and straight to the point."

What travelers are saying

"The service provided by Ms. Christina Zhao is excellent, efficient and straight to the point."

What travelers are saying

"The service provided by Ms. Christina Zhao is excellent, efficient and straight to the point."

What travelers are saying

"The service provided by Ms. Christina Zhao is excellent, efficient and straight to the point."

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."

What travelers are saying

"This was one of the worst three weeks of our lives. I understand that issues arise during travel but not blatant disorganization. It completely destroyed a trip of a lifetime for us. (Egypt, Jordan,Saudi), I am only going to share a few of the things that happened. * Trip Cost: $57,000 for a 2+ week trip * Experience: One of the worst three weeks of our lives due to blatant disorganization. Key Issues: 1. Hotel Checkout: Kicked out of a Four Seasons due to an early checkout time. You could have booked an extra night to avoid this. 2. Room Mix-Up: After a nine-hour travel day to a nearby destination, arrived at Banyan Tree with two different rooms booked for a three-night stay. Resolved after 30 minutes of waiting in the lobby. 3. Flights in Egypt: Three economy flights in one day with over ten hours of travel and no edible food provided. We had many travel days that were dreadful and absolutely not vip. 4. Guide: Our guide, Issam, was rude, disrespectful, and berated a guest with Alzheimer's. 5. Helicopter Ride: Quoted $22,000+ for a two-hour ride. We found the company and arranged it ourselves for $7,500. 6. Transportation: Waited 45 minutes for a car to the airport that never showed up, had to call Uber. 7. Overall: Promised "ultra luxury" services were a disaster with economy flights, disrespectful guide, missing chauffeurs, lack of food, terrible organization, and non-VIP services. Conclusion: If you're not a luxury company, just say so. This was a disgusting rip-off beyond imaginable belief. We were stuck in the Middle East having paid all this money to these people and just rolled around in a blender. DO NOT BOOK WITH ABERCROMBIE AND KENT"