Firebird Tours

About us
We started as a small travel agency in New York that organized private trips to Eastern Europe. Overtime, we grew into one of the leading travel companies for upscale international trips.

Today, we organize trips to all European destinations, African destinations, Asia and Oceania.

We service about 30,000 trips per year and we stand out with our unique approach to planning trips.Customers can customize any trip and our team can plan almost anything. And customers never have to wait for a quote, we do it on the fly thanks to our unique technology and vast network of direct suppliers across 50 countries. That’s the core of our service and the reason why we are able to create such wonderful trips and offer you such great value for your money.

Human service
We understand the value of human service. And we know how important it is to have knowledgeable people helping you plan your trip.

We have a team of Destination specialists who help our customers make the best choices for them and who can tailor any program to reflect your interests.

Technology
While human touch is great, we also understand that sometimes you don't want to talk to anyone and just want to think about your ideas and see prices.

We created unique platforms that allow you to build any trip, customizing it as you wish, adding experiences, choosing hotels from collections and seeing prices with a few clicks of a button. We stand out. We are not aware of any other companies in our industry that have this.

Partners
You can’t have a great trip without having great partners on the ground.

We have built a network of over 10,000 suppliers from 50 different countries. We select the best of them and we work together with them to get local insights and to organize perfectly planned programs.

Terms of service
We think it is important to have transparent reservation and modification policies. You can book most trips with a deposit of 20%. There are few exceptions, such as Norwegian Fjord cruises and Lapland tours where we ask for a larger deposit at reservations. We ask you to pay the remaining balance 90 days before the start of your trip.

Sometimes plans change and you can reschedule your trip or even change destinations. We will do our best to avoid or reduce the cancellation fees charged by suppliers. When plans change more than one month before departure we are usually able to waive all fees. When plans change in less than one month, we may not be able to cancel hotels and transport services such as trains. But in any case, we will do our best to recover as much as we can for you so you can use these funds for another trip.