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Holland America Line Reviews & Ratings

Holland America Line editorial reviewView profile
  1.9/5 Disappointing  
 23%  319 reviews

Holland America Line Tour & Trip Ratings

1.9/5  Disappointing
319 Reviews
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Excellent
33
Great
12
Average
26
Disappointing
53
Terrible
188

Value

1.9

Guide

1.9

Activities

1.9

Lodging

1.9

Transport

1.9

Meals

1.9

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Holland America Line Reviews

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Paul Newson

Apr 2025

Written on

I am writing to express my deep…

I am writing to express my deep disappointment and concern regarding a recent experience with your company involving a cruise booking from Greece to Florida. A frie...

B

Brian Smith

Apr 2025

Written on

Holland America Line experience

We have cruised for about 30 years. I have never felt I needed/wanted to do a review until now. We recently cruised with Holland America Line, Oosterdam,for the firs...

M

Marlene

Mar 2025

Written on

Excursie gecanceld

Cruise was goed, voor vertrek werd de dutch guided tour golden circle gecanceld. Ad hoc de english guided tour geboekt. Voor de gecancelde excursie geen geld terugon...

M

Michael Clifton

Mar 2025

Written on

Exaggerated Port Stops and Short Changing Refunds

In Feb 2024, booked cruise from Japan, leaving Mar 2026 . In April 2024, HAL cancelled stop in Hiroshima, replacing it with a sea day. On 17 March 2025, HAL cancelle...

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Tranquilla de Man

Mar 2025

Written on

We zouden een Britse eilanden cruise…

We zouden een Britse eilanden cruise doen maar als mindervalide/mobiel beperkt kon ik op geen enkele excursie (bus) mee. Er werd totaal niet meegedacht over andere m...

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Holland America Line Reviews

M

Mala Coomar

Mar 2025

Written on

Noordam Maintenance + Service Issues

Upon arrival to our suite on the Holland America Noordam, there was a massive leak outside our room soaking both the outside and inside of our stateroom. After a m...

H

Horst Peter

Feb 2025

Written on

Altes Schiff - schlechte Verpflegung

Ich war 4Wo mit der Oosterdam, einem 20Jahre altem, aber wenig modernisiertes Schiff in Südamerika/Antarktis unterwegs. Die Erfahrungen waren sehr durchwachsen. Ha...

J

Joe Crady

Feb 2025

Written on

Customer Service is no value, Skip HAL, Never Again

Called Customer Service to help with Navigator app not allowing me to add features, says I must pay. I paid more than 24hrs ago. Customer service got stuck on can’t ...

D

David Pearl

Feb 2025

Written on

Just travelled on the westerndam from…

Just travelled on the westerndam from Sydney to Aukland,our first time with HAL,the service was first class,food was excellent,the staff went above and beyond,entert...

G

Gordon Moss

Feb 2025

Written on

Worse than any cruise I’ve ever been on.

My wife and I took a 7 day Eastern Caribbean Cruise on 1/18/25. The ship, Zaandam, is the oldest in their fleet. This cruise was the third on Holland America for us....

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Holland America Line Reviews

B

Brunnen

Feb 2025

Written on

Tolle Kreuzfahrt in die Antarktis

Tolle Kreuzfahrt in die Antarktis. Würde uch sofort wieder buchen.

F

Frustrated Consumer

Feb 2025

Written on

Beware Switch-And-Bait Holland America Future Cruise Consultants!g for a 5-month cruise…

I made a booking for a 5-month cruise and the Future Cruise Consultant lied to me on two separate issues. First, he told me that the onboard credit would double to $...

S

Sam W

Jan 2025

Written on

Back in Feb 2024 I had the pleasure of…

Back in Feb 2024 I had the pleasure of embarking on a 2-week cruise on board Westerdam, sailing from Yokohama to Hong Kong, and it was an unforgettable experience. F...

C

Customer

Jan 2025

Written on

DIETARY ALLERGY - DON'T TRAVEL WITH HAL

We travelled on The Oosterdam in August 2024. A member of our travel party has Coeliac Disease and cannot eat Gluten. We were assured when booking that they would n...

A

Anya Sleezer

Jan 2025

Written on

Disappointed with Service and Vegan Dining

We recently sailed with Holland America, expecting a premium experience, but we were deeply disappointed by the lack of care, poor communication, and unpreparedness ...

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Holland America Line Reviews

B

Bev H

Jan 2025

Written on

Food disappointing, terrible customer service

Some of the food was terrible compared to a HAL cruise we took 20 years ago. We did a Canada-New England cruise and the ports weren't real exciting, although Quebec...

R

Renee Lake

Jan 2025

Written on

Room 4005 HAL

We are currently on a holland American cruise 1-14-2025. We bought a unobstructed veranda but we sit here looking at a white wall! We can see if we're looking over t...

J

John Russell

Jan 2025

Written on

Sometimes Good Things Change

My wife and I did our first Holland America cruise in October 2024. It was an egalitarian experience where everybody in the common areas seemed to enjoy the same qua...

P

Paula Beelaard

Dec 2024

Written on

Wij zijn onlangs met de Noordam geweest…

Wij zijn onlangs met de Noordam geweest naar Indonesie vanaf Singapore. Alles prima, chapeau weer. Ook onze complimenten voor personeel; Pura Ulun Danu Beratan Beduq...

V

Volker Schullenberg

Dec 2024

Written on

Nichts für europäische Reisende

Vom 5.3.-5.4.2024 sind wir mit der MS Oosterdam in einer Verandakabine rund um Südamerika (Buenos Aires-Fort Lauderdale) gereist. Die Betreuung der Europäischen Gäst...

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