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What travelers are saying

"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."

What travelers are saying

"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."

What travelers are saying

"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."

What travelers are saying

"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."

What travelers are saying

"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."

What travelers are saying

"I have been a return guest of SOW for the past 4 years, and time after time, they never disappoint. Through their trips, it is quite evident that they always treat their guests with high quality service coupled with stories, smiles, laughter, and endless knowledge about marine life, environment, and kayaking, Each of the staff have pure joy for their jobs! I have specific needs due to living with a disability and unfortunately, there are a very few companies that will "take the risk" and include me on their trips. SOW had no hesitation and just was willing to be curious to work with me to determine the appropriate options to make it work for both of us. It took open and honest communication to ensure that trips safe for both of us, while not compromising the service for their other guests on the trips. It takes understanding from both ends. Thank you for your acceptance, honesty, and problem-solving to makes things work. And the weeks of being in the outdoors with the wildlife are simply magical and bliss! These are the weeks that I look forward too over the years because it reminds me the simplicities of life - enjoying being in the outdoors, the company of others, and witnessing the beauty of wildlife. Thank you so much for your excellent care and for the heartfelt trips."

What travelers are saying

"I will give you the short version- My 18 year old child rode the bus from the Chateau Lake Louise to the Calgary airport-they are very well traveled and smart. -Bus stops in Banff, driver said we are stopping and leaving at 6:30pm. 18 year old came back at 6:25pm-NO BUS. GONE. -I get a call from bus service panicked-they can't find my child. I call my child-they are waiting at the designated location...NO BUS. -Staff from Banff Fairmont take them to the bus.Very helpful. -My child gets on the bus...bus starts rolling. STOPS...driver turns on ALL the lights and MAKES MY CHILD APOLOGIZE TO THE WHOLE BUS FOR MAKING THEM LATE. Driver said that the misunderstanding on meeting time was my childs fault and made everyone on the bus think that it was the drivers fault. -My child stood up and apologized to all the riders on the bus and then sat in the back and cried. -I AM APALLED THAT AN ADULT WOULD PUBLICLY SHAME AN 18 YEAR OLD IN FROM OF COMPLETE STRANGERS WHEN IT WAS CLEARLY CLEARLY CLEARY THEIR FAULT. I WILL NEVER I REPEAT NEVER USE THIS COMPANY AGAIN. I WILL WALK."

What travelers are saying

"Hiked Cape Breton Island for 7 days with 14 people of varying abilities. They made it work to everyone's delight! The food was excellent as well as the accommodations. At lunch break on a longer hike they pulled out hot coffee and tea served in ceramic cups. I have hiked with other companies but found Freewheeling the best value...and the..."