Iceland National Parks Trips & Packages Tours & Trips

What travelers are saying

"I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can’t have my refund back. When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning. I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund. I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information."

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"Best day in Iceland ice climbing!! Safe & professional, loved every minute of the day!! Shared so much knowledge of Iceland also!! Highly recommend!"

What travelers are saying

"I had booked a 6-day tour for July 2020 with Arctic Adventures using the latter’s well – promoted promo code MULTIDAY15 (opting for their offer for a full refund in case of cancellation up to 72 hours before the tour starts). Due to Covid - 19 situation, I had to cancel the tour. Since then, they have refused to provide me with a full refund - as it was explicitly described on their website - alleging that on 1st of July 2020 they were granted an authorization for financial restructuring because of financial problems from mid-March, although I had submitted my request for refund long before the date on which they were granted the aforesaid authorization for financial restructuring. In confirmation of their bad faith, they have refused to provide me even with the proof documentation that my request for refund was ever processed by their financial department (i.e. the relevant communication with the bank). Last but not least, they were advertising and promoting offers on their website promising tours with "free cancellation" and “full refund”, even after their alleged financial problems from mid – March; that is to say they were consciously acting against the principles of good faith and business ethics. Due to their unprofessional, deceptive and unethical behavior, I have been incurring high interests on my credit card, since the latter was immediately charged after my booking and therefore I do not have any other choice but to report all the aforementioned facts to the competent authorities of Iceland and take legal action against them. In consideration of the above, I would discourage anyone from booking with Arctic Adventures in the future on the grounds that they intentionally misled me through their website and kept my money for services they never provided."

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"I had booked a 6-day tour for July 2020 with Arctic Adventures using the latter’s well – promoted promo code MULTIDAY15 (opting for their offer for a full refund in case of cancellation up to 72 hours before the tour starts). Due to Covid - 19 situation, I had to cancel the tour. Since then, they have refused to provide me with a full refund - as it was explicitly described on their website - alleging that on 1st of July 2020 they were granted an authorization for financial restructuring because of financial problems from mid-March, although I had submitted my request for refund long before the date on which they were granted the aforesaid authorization for financial restructuring. In confirmation of their bad faith, they have refused to provide me even with the proof documentation that my request for refund was ever processed by their financial department (i.e. the relevant communication with the bank). Last but not least, they were advertising and promoting offers on their website promising tours with "free cancellation" and “full refund”, even after their alleged financial problems from mid – March; that is to say they were consciously acting against the principles of good faith and business ethics. Due to their unprofessional, deceptive and unethical behavior, I have been incurring high interests on my credit card, since the latter was immediately charged after my booking and therefore I do not have any other choice but to report all the aforementioned facts to the competent authorities of Iceland and take legal action against them. In consideration of the above, I would discourage anyone from booking with Arctic Adventures in the future on the grounds that they intentionally misled me through their website and kept my money for services they never provided."