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What travelers are saying

"My feedback on ATJ is based on a requested quote for a trip to a well-known destination in the Himalayas. As any prudent traveler will do before booking any overseas tours, I "do my homework" and "ask lots of questions" before booking a trip. Especially when there are many options and different price points involved. In this specific case, I called to inquire about a typical 8-10 day tour, and was sent a copy of a proposal from a previous client as a sample tour. As a seasoned traveler, I did some simple online research on the 5 star luxury hotels included on that tour, and after removing those costs from the quote, I quickly realized I could not justify the daily per diems being charged for just the driver, guide, meals, Government fees, and other in-country expenses. After an initial exchange of emails, I was told that future ‘revisions’ to the tour proposal would require a NON-REFUNDABLE deposit of $1,000 before proceeding further. Moreover, they requested this NON-REFUNDABLE deposit of $1,000 without committing to a fixed final price for the tour, even though the tour was only 13 months away. This meant the I as the customer, was totally exposed and at the mercy of any arbitrary price hikes the agency might choose to unilaterally impose at their will. I declined and respectfully asked for a tour proposal with the lower daily per diems they had advertised in an email to me as their ‘starting quote’. They chose not to provide that. Realizing that this company was not meeting my expectations, I booked a tour to this country with another reputable company that: (1) Didn't ask for any non-refundable deposit during initial discussions of the tour - much less a $1,000 deposit (2) Didn't leave the final price of the tour as 'open-ended' - subject to unexpected increases at the discretion of the travel agency, and… (3) Didn't have what I considered as excessive daily per-diems for all non hotel-related expenses (i.e driver, guide, meals, Government fees, and incidental in-country expenses). While I cannot comment on the company as a whole, my feedback does reflect my experience in the one and only interaction with this agency. Although I was willing to pay top dollar for a luxury experience, the daily per-diems I was quoted simply did not match the value I felt I would be receiving. Others can judge and decide for themselves if these daily per-diems and strict business practices are consistent with industry standards, and whether this is a good 'fit' for their own travel needs. I would only suggest you do your homework and compare with other reputable agencies before booking your tour."

What travelers are saying

"We booked a trip with TravelLocal and received a local guide in Jordan. The communication was bad and we had to keep correcting the information. We finally had an itinerary with the correct information and no notification of cancelation fees so we went ahead and confirmed it. Less than a week later we experienced an emergency and reached out to cancel. We were then told there were no refunds. Then told the cancelation policy was in the booking offer (as TravelLocal's policy says), but it was proven not to be included in the offer. We were then told we would be given a minimal refund, which we refused holding onto the truth. We were then told the cancelation policy was 30%, then we were told 20%. The story kept changing. What did not change was the RUDE, UNPROFESIONAL, ACCUSING communications from the tour guide we were given by TravelLocal. We reached out to TravelLocal for assistance and received NO RESPONSE. Here is an example of one communication: "th way i see it , even with cheaper price , adding the cancellation fees , you will end up paying more that original amount. i can see and advise you that COmpleteing the booking with us as it is wiuld actuially cost you" It was a horrible experience and I will look for a professional company I can trust with my future travel needs."

What travelers are saying

"It is a difficult job to make everybody happy all of the time, but you ladies do a superb job. We were definitely off the beaten path, and when following that path there are sometimes unexpected surprises, but every bump was handled beautifully."

What travelers are saying

"It is a difficult job to make everybody happy all of the time, but you ladies do a superb job. We were definitely off the beaten path, and when following that path there are sometimes unexpected surprises, but every bump was handled beautifully."

What travelers are saying

"I got to arrive just when the whole coronavirus thing exploded! I was the last foreigner this agency received as they closed borders in India!... the truth is that super well everything, helped me a lot and solved problems that were coming out during the journey like closing points of interest, museums, restaurants, Etc! The guides I had amazing, spoke very well Spanish and English... Mohsin, the driver I had for the longest driving very well and was very kind! I really appreciate everything you did for me, I had an amazing experience Thanks to Sabi and the whole team Contes Asia."

What travelers are saying

"I'd like to express my great satisfaction with the tour and all the arrangements made by Paylesstoursindia. We had a wonderful time in India with our personal driver and guide Prakash who showed us the most interesting places ready to customise the tour to our requests and wishes. The accommodation was mainly in heritage hotels which were exceptional and the ambience there was also unique. Local guides were all polite and friendly, attractions really worth watching or experiencing. We will recommend this tour to our friends and family members."

What travelers are saying

"I got to arrive just when the whole coronavirus thing exploded! I was the last foreigner this agency received as they closed borders in India!... the truth is that super well everything, helped me a lot and solved problems that were coming out during the journey like closing points of interest, museums, restaurants, Etc! The guides I had amazing, spoke very well Spanish and English... Mohsin, the driver I had for the longest driving very well and was very kind! I really appreciate everything you did for me, I had an amazing experience Thanks to Sabi and the whole team Contes Asia."

What travelers are saying

"It is a difficult job to make everybody happy all of the time, but you ladies do a superb job. We were definitely off the beaten path, and when following that path there are sometimes unexpected surprises, but every bump was handled beautifully."