Italy Nature & Wildlife Trips & Packages Tours & Trips

What travelers are saying

"This was their July 22 Cruise “Delights if the Danube” Absolutely awful company, great at taking your bookings and money but it then ends there. We paid a premium rate for what they listed as “Delights of The Danube” river cruise. They changed our ship, so we did not get what we paid for, and no pool as we originally specified. The drinks in the drinks package had very little choice. One draft beer is all that is available, and that is pretty poor as it is, you can’t even buy bottled beers or any other draught beer as that one is your only choice. Wines at meal times are either red, white or Rosa, no choice, just those three.The ship they put us on “boasted” a new wine bar, it didn’t serve any wines or beers at all the entire week, it wasn’t even stocked or manned, but it did have a kettle and tea or coffee !!!. The trips ashore are advertised to deceive you, this is appalling. Some of the trips are over two and a half hours each way on a coach, and the shorter ones are rushed, don’t be fooled by their misleading advertising. The train journeys are an absolute nightmare, even though we booked first class there and back. You have to rush between connecting trains while dragging your luggage with you, and the connecting times are tight, we felt so sorry for those less able who were severely stressed. On part of the journey we were told that 1st class was not available, we were put in filthy overcrowded carriages, with our luggage carriages away, and professional thieves operate on these trains. Some of our fellow passengers, on our cruise, were robbed on the way to the cruise and the way home. Great Rail offered us the paltry sum of £30 compensation for this. Once we got on the cruise we were excited, but that quickly changed, we spent the first two days moored up overlooking an industrial estate, yes an industrial estate, that’s what Great Rail advertise as a “Delight of the Danube”. When we complained and asked why are we on an industrial estate,we were told “because it’s cheaper than mooring up in a city or town”. We complained to the reps on the cruise, as did numerous others, only to be told that they don’t actually work for Great Rail, they are sub contracted free lancers, and that we would have to take it up with Great Rail upon our return. After numerous phone calls and e-mails we have been offered a derisory amount on one of their vouchers, which only benefits Great Rail, why would we want to go back with such an incompetent company? The communication with Great Rail is appalling once they have your money, be warned. Overall I have to say that Great Rail are appalling, amateurs playing in a market they simply don’t understand, their advertising is very misleading, that’s putting it politely!! The tone of their responses are arrogant, they simply ignore many of the points raised, and they honestly don’t seem to care, they are all image and no substance."

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"On our trip to Amalfi coast, the bus was parked in a field for two days. The next day, we had an 8 hour bus trip to Sicily. The bus was not properly cleaned before and after it had been parked in the field. On the 8 hour trip to Sicily, there was an infestation of ants. We had tons of ants crawling on the seats, windows, and floor. My husband killed 10 ants on his body. I received bits on my ankles and wrists. The tour guide never said anything to any of the guests. When we confronted him, all he said was that he would have the bus cleaned the next day. These was horrible conditions to travel for 8 hours. I have written to Perillo seeking a refund for that day's service. Time will tell if Perillo will actually answer my evaluation. This situation rises to the occasion where customer service was extremely poor an unhealthy, and a partial refund should be granted. If Perillo stands behind customer service as its motto, then they should provide partial refunds for this day. If not, then this leads me to assume that Perillo is more concerned about overall profits than good customer service. Time will tell!"

What travelers are saying

"DO NOT BOOK WITH THIS COMPANY. I booked my spring break trip with them as well as another trip in April. I was sent home from my study abroad program in Florence due to the COVID-19 outbreak and am now unable to go on the trips. When I first tried to cancel, they refused to refund any of the money I spent. Their cancelation policy was very unclear and they refuse to take responsibility. They stated they are unable to give back refunds on multi bookings, which they did not inform me of when I went into their office or when I booked my trips. I think this it is very unethical it is clear costumers do not come first to them, money does. They then offered a 50% refund, which is not acceptable to me. I spent over a thousand dollars with this company and receiving $524 as a refund is nowhere near enough. I am very frustrated and disappointed, this company obviously does not care about its costumers. I will be sure to share my experience with others to prevent them from going through the same thing. I would recommend BOOK WITH SMART TRIPS, they actually give back full refunds for trips."

What travelers are saying

"My husband and I took the day tour from Rome to Naples and Pompeii. This tour allows you to tour Pompeii on your own or an option for a guided tour. The tour guild handles all transportation from the train station from Rome to Naples to Pompeii and back to Rome. The tour guide also takes the small group on a very informative and fun walking tour through the heart of Naples and exposes you to the local cuisine and shops. We had a wonderful time and it was something we would not have done by ourselves. I highly recommend this tour. There is a lot of walking and not easy walking. Come prepared."

What travelers are saying

"The bikes we specified and what we got were grossly inappropriate for both tours. These people are very deceptive. Never have we experienced such deception in our 17 different foreign tours and all 50 States. Run away from these people."

What travelers are saying

"Great routes, guides, hotels and bikes!"

What travelers are saying

"I had no idea what to expect, but what I experienced was way over what I could even imagine! The landscaping was eye candy for the soul no matter where you looked. It was enjoyable even when driving between sites. Hotels were well appointed, employees accommodating . . . loved the horse park accommodations!!!! Glacier climb, kayaking in glacial bay, hiking along the coast, Diamond Beach, etc. were all exciting and beyond words."