Negombo Small Group Tours & Trips

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"

What travelers are saying

"Onze reis naar Zuid-Afrika met Swiss via Zwitserland werd geannuleerd. We stonden met onze 6 kinderen in Brussel en hoorden dat het vliegtuig niet zou vertrekken. We proberen nu al vanaf september een claim in te dienen bij Swiss, maar krijgen van Gate1 niet het originele boekingsbewijs van Swiss. Iets wat Swiss wel eist voor we kunnen claimen. We worden van het kastje naar de muur gestuurd. Ook is Gate1 al maanden telefonisch niet bereikbaar. Dus mijn advies: niet boeken via Gate1."

What travelers are saying

"Onze reis naar Zuid-Afrika met Swiss via Zwitserland werd geannuleerd. We stonden met onze 6 kinderen in Brussel en hoorden dat het vliegtuig niet zou vertrekken. We proberen nu al vanaf september een claim in te dienen bij Swiss, maar krijgen van Gate1 niet het originele boekingsbewijs van Swiss. Iets wat Swiss wel eist voor we kunnen claimen. We worden van het kastje naar de muur gestuurd. Ook is Gate1 al maanden telefonisch niet bereikbaar. Dus mijn advies: niet boeken via Gate1."

What travelers are saying

"My daughter and I were repatriated because she contracted dengue fever. Though I do not hold Intro responsible for acts of nature, I do hold them responsible for the way they respond to acts of nature. Our 30-year-old guide could not handle an emergency and was busy with the other guests taking them on the prescheduled tours and taking care of his needs like going to the gym. My daughter had a fever on Saturday morning, which was reported to our Intro guide. We left Mexico on Monday and on Thursday the Mexico tour manager finally got back to me. It falls on Intro’s corporate policies and systems of support to help guests during emergencies. Their current systems at best are abysmal. Intro cannot expect a guide to deal with emergencies and manage the tour at the same time. They should have a support team for situations like this instead of leaving guests out to figure it out in a foreign country while the rest of the tour group is out having a fabulous time and the guide is unreachable my phone. I am in shock that Intro mishandled such a serious situation with 15 years in the business. The company dropped the ball multiple times but it is inexcusable to provide zero support during a medical emergency. I purchased the best insurance and I arranged and prodded and called and hussled to get my daughter care. In the meantime it was radio silence on Intro’s end. I had to pay over 1000$ usd out of pocket just to get basic care. I am appalled at the lack of care, compassion, and customer service. The only reason we stood a chance is because I made all the arrangements and I had excellent insurance. Intro endangers the lives of the people they are paid to serve through negligence and dereliction. My mistake after traveling to 28 countries on my own was thinking we would be safe with a tour company based in the U.K. and Australia. My daughter will be hospitalized for four days and three nights in the United States. She has had ongoing medical care because of the severity of the illness which Intro has minimized. There’s a reason why I took her out of Holbox immediately. The care she received in Mexico pales in comparison to what she is getting in the United States. During a tropical storm, Intro decided it was best to take us to an island that was on the coast, flooded, and remote. The conditions on the island were abysmal. Most of the island was in accessible by foot or vehicle because of severe flooding. Their drivers leave much to be desired in terms of safety. The accommodations are hit and miss as is the food offered. Some of the accommodations were great. Some of the accommodations were subpar. I brought my concerns to the guide multiple times only to be told that I needed to have requested an upgrade."

What travelers are saying

"BUYER BEWARE!!! This company has a policy that if THEY cancel your trip…THEY get to keep your money and you get a credit the company. They cancelled my first trip..found out the hard way about their policy. Booked a trip…then had left over money so booked another…which they cancelled…again. Surprisingly…this time they offered a refund, but only gave me back the money I had put down…not what was left of “my credit”. So now I am forced to do business with a company I no longer wish to, that picks and chooses when to follow their own policy!! There are plenty of other travel agencies with similar tours…don’t give these guys your hard earned money for them to keep."

What travelers are saying

"We were really happy with all the arrangements that were made. Skyhaven Tours were planned out beautifully, and Lahiru, our tour planner, did a fantastic job with this itinerary. This was a relatively last-minute trip, and it all came together nicely. I would highly recommend this tour company."