Peru History Trips & Packages Small Group Tours & Trips

What travelers are saying

"Absolutely superb trip. I would put this tour up there with the best I have ever done. The scenery is otherworldly and travelling in a small group (a driver, an English-speaking guide and 5 tourists) is perfect. Would recommend to everyone who considering doing this. Yes, the accommodation is basic, it gets very cold at night (I was there in early October) and there are a couple of very early starts, but it is all part of the adventure! I only have 2 negative comments: 1. Our guide was in a bad mood on the final day (we had our suspicions as to why this might be, but they were only suspicions, so it wouldn’t be right to mention them here) and was quite rude to the whole group – in particular to the 2 Swiss people, for no reason whatsoever. 2. Our guide insisted on taking the salt flats perspective photos with our phones – because “it is too complicated with cameras”, but this means we got rubbish photos, with either the foreground or the background out of focus. (My advice is to use your camera. Set it on aperture priority and use a high f-stop number – at least 9 – and set your focus to ‘wide’, not ‘centre’. Finally, don’t put the camera too close to whatever is in the foreground and don’t zoom. (OK, maybe he was right – that does sound a bit complicated, but if you do it right, you’ll get amazing photos!) Finally, I’m glad I’d spent 3 days in San Pedro to acclimatise before doing this tour, as the altitude didn’t affect me at all. Anyway, book this tour – you won’t regret it."

What travelers are saying

"Our trip started off with a lunch at Maya Gardens. We went to see the poultry in their pens while waiting for lunch, thinking it was a petting zoo. The poor birds did not have water or any indication that they ever had water. One of the turkeys was lying on it's side looking very sick. No one would give them water when I asked them to. The lunch was so awful I did not eat meat for the rest of the trip. I sent a video to Angela Bailey telling her this is not what we want to see when on a conservation trip and she acted like I was lying. Our guides were lazy and not caring about us. They took us to overpriced markets to get fleeced by the sellers there. At the anti-poaching farm tour, we had to walk over a bridge with wires on it, to keep wildlife in. One of our travelers, who was 65 years old, tripped over it and had to go to the hospital. No one warned her about the wires. Then, trying to get off the safari trucks, she was so very very sore and no guides helped her to get out of the truck. Completely appalling. The guides had very poor communication skills that worked for Discover Corps. I was forced to get vaccinated while in Kenya, because the laws changed while we were there. I asked if I could try to get out of the airport first and if I could not then get the vaccine. Discover Corps said "If you choose to do that, you are on your own". The conditions of medical in Kenya is not like the US and it was awful. The airport didn't even ask me for my vaccine card on the way out. DC could have worked with me on trying this first before forcing me to get this vaccine in a poor 3rd world country. Also, my vaccine card had the wrong date of birth and my name did not match what is on my passport. The doctor tried to get me to tip the nurse giving me the vaccine. The guides dropped us off curbside at the airport and left us there to navigate. I will NEVER use this company again. They did not have my back on anything that happened and Angela Bailey never contacted me to follow up about my experience after this trip was over."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."

What travelers are saying

"I had an amazing time on the Costa Rica starter trip. This was my first time traveling solo and U30X was a great way for me to safely see another part of the world and meet new people. Our trip leaders were Adrian and Delphine; they were very knowledgeable and fun. It felt more like we were just hanging out with our friends who happened to know a lot about the country rather than following around tour guides."

What travelers are saying

"Phenomenal! Karen was awesome. We made a potato soup with an avocado rose set on cheese in the middle of the soup. Then we made a sword fish in a cream sauce and finished with a chocolate fondue dish with a variety of passion fruit and other local fruits. It was the best cooking class I have ever taken. Thanks Karen!"

What travelers are saying

"We loved our entire trip! It was so nice to have everything taken care of (transfers, etc) which all went very smoothly. You did an awesome job coordinating it all. To begin, we fell in love with Cusco. We wish that we had gone a day earlier to spend more time there but we really enjoyed the limited time that we had. I would highly recommend the full day Sacred Valley Tour as it gave a great overview of the Inca history and we saw some amazing ruins. German Dario (poor guy was stuck with us for days!) was very knowledgeable and proud of the history. The hotel in Cusco suited our needs perfectly. The trek was truly incredible! As you know, we ended up with a "private" trek which was nice. I don't think that there is anything that I would have changed about this part of the trip. The porters, cook, equipment, etc were all great. I would highly recommend doing the trek vs just going to Machu Picchu as the journey makes it so much more meaningful. The Eclipse was the perfect boat for us. We had a lower naturalist to tourist ratio and the four naturalists were very experienced and good. The ship had a lot of amenities including a nice outdoor dining deck. The food, service, hospitality, etc were all exceptional. We loved the Galapagos and would have loved to have stayed longer. We enjoyed a city tour in Quito on our last day. Y'all are the best! Thanks for everything!!"

What travelers are saying

"First, let me say our tour guide Tomomi S. is hands down THE best tour guide I’ve ever had - knowledgeable, fun and made great efforts to ensure that we were comfortable and happy (MTSobek tour guides are independent contractors. Tomomi also works for other Adventure/Tour companies) Secondly, Japan is beautiful, clean and the Japanese people are very welcoming. The hiking in the national parks was amazing. It could have been a truly five-star experience if MtSobek had not cut corners so egregiously. The website said (at the time) group tours are 5-22 people. The tour gets canceled if the minimum is not met. When I paid there were TWO other people booked-a mother and daughter duo. Shortly before our departure date I called to see if the tour would be cancelled. I wanted my money back but Mt Sobek was “pleased to say that the trip would not be canceled”. In other words, I could not get a refund. At the last minute a guy named Matt signed up so there were four of us. Five days into the trip Matt left and took a train back to Tokyo. I said to him “You realize Mt Sobek is not going to refund you”. He said, “I don’t care, Mt Sobek scammed us.” With tax, the tour costs $11,645 for 13 nights. For that price there is an expectation that the accommodations Mt Sobek chooses would be decent and clean. We all fully expected a ‘traditional Japanese experience’ which often means no private bath and 8 out of the 13 nights we slept on futon mats on the floor. However, Mt Sobek consistently booked us in the cheapest Ryokans (hotels) in each area in which we travelled. Most of these hotels were unclean and very out-dated. One Ryokan they booked us in was listed on a hotel website for $40 USD/night when there were much nicer accommodations nearby for $100 USD/night. (The Japanese yen is way down, the luxury Park Hotel in Tokyo was $200 USD/night. A comparable hotel would have been about $800/night in Austin.). We were the only people staying in several hotels that accomadated many more people. The most egregious example of MtSobek’s booking the cheapest rooms is when we were booked at a large traditional ski lodge at the base of a spectacular mountain. It was beautiful on the website but had two very different wings. One wing was modern, clean and beautiful with simple beds. The other wing was very old (similar to a cheap Motel 6 that had not been updated since the 1970’s). The carpet and bathrooms were disgusting and like many of the Ryocans where we stayed the futon mats seemed as though they had not been cleaned In 30 years. Only after our tour guide checked us in did we realize we had been booked in the cheap rooms. I asked Tomo why. Immediately someone from MtSobek reached out to me and said, “gosh, I’m sorry you did not realize you were going to have a traditional Japanese experience”. Really? “Traditional” experience depends upon one’s budget. In the US, “traditional” to some people may be the Marriott, a Motel 6 or the Four Seasons Hotels. We were paying for a Marriott experience and received the one-star Motel 6 experience. Upon arrival in Tokyo I expected to be met at the airport by a driver (as many tour companies do). However, several days before our arrival dates in Tokyo, MtSobek sent an email telling us how to locate taking a city bus from the bustling Tokyo airport. That is interesting if you do not speak Japanese. MtSobek cleverly uses great photography and elaborate descriptions of the national parks and the hiking while using terms like “traditional Japanese experience with tatami-mat sleeping” to disguise sub-standard accommodations. At one point we were looking on-line at the very hotel where we were staying and did not even recognize it from the website pictures. The hiking was amazing. The group size was disappointing with just the three of us. I would absolutely recommend a hiking tour through Japan, just not with MtSobek."

What travelers are saying

"Phenomenal! Karen was awesome. We made a potato soup with an avocado rose set on cheese in the middle of the soup. Then we made a sword fish in a cream sauce and finished with a chocolate fondue dish with a variety of passion fruit and other local fruits. It was the best cooking class I have ever taken. Thanks Karen!"