Rivers & Seas Luxury Trips & Packages Tours & Trips

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"On our trip to Amalfi coast, the bus was parked in a field for two days. The next day, we had an 8 hour bus trip to Sicily. The bus was not properly cleaned before and after it had been parked in the field. On the 8 hour trip to Sicily, there was an infestation of ants. We had tons of ants crawling on the seats, windows, and floor. My husband killed 10 ants on his body. I received bits on my ankles and wrists. The tour guide never said anything to any of the guests. When we confronted him, all he said was that he would have the bus cleaned the next day. These was horrible conditions to travel for 8 hours. I have written to Perillo seeking a refund for that day's service. Time will tell if Perillo will actually answer my evaluation. This situation rises to the occasion where customer service was extremely poor an unhealthy, and a partial refund should be granted. If Perillo stands behind customer service as its motto, then they should provide partial refunds for this day. If not, then this leads me to assume that Perillo is more concerned about overall profits than good customer service. Time will tell!"

What travelers are saying

"My husband and I booked a trip over a year ago with Sojourn for one specific reason, we were able to drive there and not have to take a plane. We have a doctors note stating my husband is unable to fly due to medical reasons. Now due to covid we cannot cross the boarder to get there so we have to cancel. I spoke with the owner of the company approximately late July and he suggested we wait to see what the U.S Government would decide on August 23 2021. I called him once it was confirmed that the boarder would be closed until September 29 2021 and wanted to cancel as it was getting to close. We paid over $6000 Canadian. The company has a waiting list for this particular time and trip and our place has already been filled, however, the owner will only refund us $2025. He refuses to refund the rest. We are so angry and disappointed as this was a lot of money and nothing to him. Now we are unable to plan a trip in Canada that we could actually get to. We thought we could trust this company as we had travelled with them before, sadly the owners greed wins and we are out a significant amount of money. I do not recommend booking with this company and will not ever again."

What travelers are saying

""I do not recommend Windstar Cruises, at least not onboard 'Windstar'. The only reason I could see to sail with them is for the evening event in Ephesus, which was unforgettable. Reaching them via telephone, pre-cruise took 45mins+. Questions regarding one of Windstar's Private Driver & Guide tours I inquired about were not responded to, nor was a phone call made to me to report back. Instead, after 11pm, on the 3rd night onboard, I received an unacceptable, vague reply. Fortunately, in the week prior to cruise, my travel agent did a wonderful job of contacting a local tour/guide operator, and I had a wonderful experience. I sailed on The Windstar in August 2022 for a Greek Isles cruise. Unfortunately, I was underwhelmed in most aspects, except for the spa staff, who were wonderful, and cabin stewards, dining staff, and pool area bartenders/staff, who were excellent. While realizing it is a smaller 'sailing' ship, it needs a major upgrade/overhaul, or perhaps replacement with a new ship. Public areas, were substandard, pool had unsightly rusty colored sediment around the base of the waterline, whirlpool was neither heated, nor cooled, bed was uncomfortable, many times announcements by Captain could not be heard in cabin, nor were they repeated, in full, and slowly, a second time. Announcements meant for hallways or public areas only also were stated very quickly, and not repeated, slowly and with enunciation. I felt the destination briefings could have been interactive, with repeated times, and a fun, learning experience, with some ideas of what, and how, to experience the islands, other than the Windstar, or alternate booked excursions. Such as having information on car rentals, motorbike rentals, and perhaps a packet with information on all port calls, with maps, in the cabins, upon check-in, or a designated, sit-down office, wherein one could obtain information, comfortably, without interruptions. While I realize all lines are short-staffed the past couple of years, I felt it was grossly understaffed in the dissemination of information, reception, and destination briefing department, and that staff could have been available for a longer period of time for public Q & A's. I was actually distracted with number of times I heard 'Ladies & Gentlemen', during destination briefings, after almost every single sentence, that it interfered with information being given. While an understanding was reached after a couple days, and Reception improved, I was, one time, given an 'attitude' by reception staff, which won't easily be forgotten. My cabins portholes had exterior rust sediment build up which interfered with a nice view outside the portholes, and the smaller drain in the bathroom/head, outside the shower stall, had water coming up into/onto the toilet area and left the floorboards with that awful squeaky sound and also disallowed the use of fluffy area rug, instead needing 3 large towels to dry area after a shower. After this was reported to Manager, it was fixed, but by the night prior to end of cruise, it started happening again. I also feel the cruise rates, as compared to other lines, are overpriced. Perhaps Windstar's other, newer ships are different. One can only hope.""

What travelers are saying

"We joined the RV Mekong Pandaw in Kampong Cham for a 3 night cruise to Phnom Penh. I wish we had booked for 7 nights! Amazing staff, gorgeous staterooms, a welcoming and comfortable sun deck and saloon bar. The ship is beautiful and was the perfect place to relax and watch the world go by. Thank you Pandaw for a truly fantastic holiday experience. Your staff are courteous, hard working and lots of fun to be around. Brilliant."

What travelers are saying

"consiglio vivamente travelish tours momo e molto disponibile gentile e di compagnia .. esperienza unica da rifare ! highly recommend travelish tours Momo and very helpful kind and company.. unique experience to redo!"

What travelers are saying

"We joined the RV Mekong Pandaw in Kampong Cham for a 3 night cruise to Phnom Penh. I wish we had booked for 7 nights! Amazing staff, gorgeous staterooms, a welcoming and comfortable sun deck and saloon bar. The ship is beautiful and was the perfect place to relax and watch the world go by. Thank you Pandaw for a truly fantastic holiday experience. Your staff are courteous, hard working and lots of fun to be around. Brilliant."

What travelers are saying

"Very professional and will help orchestrate a wonderful tour designed just for you!"