Vietnam Budget Homestays & Cultural Immersion Trips & Packages Tours & Trips

What travelers are saying

"My daughter and I were repatriated because she contracted dengue fever. Though I do not hold Intro responsible for acts of nature, I do hold them responsible for the way they respond to acts of nature. Our 30-year-old guide could not handle an emergency and was busy with the other guests taking them on the prescheduled tours and taking care of his needs like going to the gym. My daughter had a fever on Saturday morning, which was reported to our Intro guide. We left Mexico on Monday and on Thursday the Mexico tour manager finally got back to me. It falls on Intro’s corporate policies and systems of support to help guests during emergencies. Their current systems at best are abysmal. Intro cannot expect a guide to deal with emergencies and manage the tour at the same time. They should have a support team for situations like this instead of leaving guests out to figure it out in a foreign country while the rest of the tour group is out having a fabulous time and the guide is unreachable my phone. I am in shock that Intro mishandled such a serious situation with 15 years in the business. The company dropped the ball multiple times but it is inexcusable to provide zero support during a medical emergency. I purchased the best insurance and I arranged and prodded and called and hussled to get my daughter care. In the meantime it was radio silence on Intro’s end. I had to pay over 1000$ usd out of pocket just to get basic care. I am appalled at the lack of care, compassion, and customer service. The only reason we stood a chance is because I made all the arrangements and I had excellent insurance. Intro endangers the lives of the people they are paid to serve through negligence and dereliction. My mistake after traveling to 28 countries on my own was thinking we would be safe with a tour company based in the U.K. and Australia. My daughter will be hospitalized for four days and three nights in the United States. She has had ongoing medical care because of the severity of the illness which Intro has minimized. There’s a reason why I took her out of Holbox immediately. The care she received in Mexico pales in comparison to what she is getting in the United States. During a tropical storm, Intro decided it was best to take us to an island that was on the coast, flooded, and remote. The conditions on the island were abysmal. Most of the island was in accessible by foot or vehicle because of severe flooding. Their drivers leave much to be desired in terms of safety. The accommodations are hit and miss as is the food offered. Some of the accommodations were great. Some of the accommodations were subpar. I brought my concerns to the guide multiple times only to be told that I needed to have requested an upgrade."

What travelers are saying

"I recently took a trip to Kenya and I cannot imagine any other tour operator doing a better job. Let's start at the beginning. My flight from the US landed first in London and then a second flight was to have gone to Kenya. The airline nightmare began with AA being two hours late causing me to miss my next flight on British Air. BA had given my flight away before I got off the plan and had no acceptable replacement. I spent three days and nights at Heathrow airport forcing me to miss those days of my tour. I stood in lines hours long at the airport and my second replacement flight never left the ground after being held hostage in the plane for hours. I was ready to go home. My phone would not work much of the time in the airport, but I was finally able to contact Best Singles Travel. They figured out a way to arrange for a driver to meet me at the Nairobi airport three days after my trip began and take me to Samburu, a five hour drive where the group was then located. If it had not been for this effort in figuring out a way for me to meet my group then this trip would have been lost for me. And what a shame that would have been because once I finally arrived it was magical. I saw every animal as well as much of the countryside driving all over even with missing three days. The lodges were picturesque with monkeys playing on expansive grounds, wild birds and animals, beautiful colored geckos, mountains and streams in the background where the sun met a landscape expanding as far as the eye could see producing sunsets like those seen in National Geographics. Oh, did I mention the food? No US chemicals. Just organically grown and delicious. If anyone reading this decides to travel to Kenya then I hope you stop to see David Sheldrick's rescued baby elephants. I am grateful that Best Singles Travel and Patrick, our knowledgeable considerate tour guide, took the time, effort and resources to make the remainder of this trip happen for me because now I cannot imagine having missed it. This trip was organized, included lovely memorable hotels/lodges and attentive to our needs."

What travelers are saying

"I recently took a trip to Kenya and I cannot imagine any other tour operator doing a better job. Let's start at the beginning. My flight from the US landed first in London and then a second flight was to have gone to Kenya. The airline nightmare began with AA being two hours late causing me to miss my next flight on British Air. BA had given my flight away before I got off the plan and had no acceptable replacement. I spent three days and nights at Heathrow airport forcing me to miss those days of my tour. I stood in lines hours long at the airport and my second replacement flight never left the ground after being held hostage in the plane for hours. I was ready to go home. My phone would not work much of the time in the airport, but I was finally able to contact Best Singles Travel. They figured out a way to arrange for a driver to meet me at the Nairobi airport three days after my trip began and take me to Samburu, a five hour drive where the group was then located. If it had not been for this effort in figuring out a way for me to meet my group then this trip would have been lost for me. And what a shame that would have been because once I finally arrived it was magical. I saw every animal as well as much of the countryside driving all over even with missing three days. The lodges were picturesque with monkeys playing on expansive grounds, wild birds and animals, beautiful colored geckos, mountains and streams in the background where the sun met a landscape expanding as far as the eye could see producing sunsets like those seen in National Geographics. Oh, did I mention the food? No US chemicals. Just organically grown and delicious. If anyone reading this decides to travel to Kenya then I hope you stop to see David Sheldrick's rescued baby elephants. I am grateful that Best Singles Travel and Patrick, our knowledgeable considerate tour guide, took the time, effort and resources to make the remainder of this trip happen for me because now I cannot imagine having missed it. This trip was organized, included lovely memorable hotels/lodges and attentive to our needs."

What travelers are saying

"We booked a trip to Thailand with a family of 5 and were thrilled by the service and package put together by Bruce. It was an incredible experience with memories for a lifetime in the places we visited, the personalized service and responsiveness and the great food and accomodations."

What travelers are saying

"Our trip was run almost flawlessly. From airport pickup in Hanoi to airport drop off in Siem Reap. I normally travel by myself and do tours quite different from this. So I had many questions and Mike Hung promptly answered them all. Any discrepancies were quickly worked out with him. For my fiancee and her son, this was a first in a lifetime vacation and she was very nervous about many things. So it helped tremendously that drivers were there for us at the airports, we were picked up promptly each day and all of the hotels were ready for us. All of our guides were fantastic and we enjoyed our conversations with them. And what really impressed me was the day our tour ran late due to traffic in Hanoi. We arrived at Cu Chi at about the time our tour should have been over. That conflicted with lunch which was included in our tour. GoAsia gave us the option of having our meal in Hanoi instead of a rushed lunch at Cu Chi. Mike also met with us in Hanoi and made suggetions on options we might like. We paid for the options which afforded us a day to sleep in late in Phnom Pehn and got to experience sunrise at Angkor Wat. There was some confusion upon arrival in Siem Reap because of the changes in our itenirary that MIke quickly resolved. I highly recommend GoAsia."

What travelers are saying

"Good time to travel with my student to learn more culture and support Vietnamese community"

What travelers are saying

"Our trip was run almost flawlessly. From airport pickup in Hanoi to airport drop off in Siem Reap. I normally travel by myself and do tours quite different from this. So I had many questions and Mike Hung promptly answered them all. Any discrepancies were quickly worked out with him. For my fiancee and her son, this was a first in a lifetime vacation and she was very nervous about many things. So it helped tremendously that drivers were there for us at the airports, we were picked up promptly each day and all of the hotels were ready for us. All of our guides were fantastic and we enjoyed our conversations with them. And what really impressed me was the day our tour ran late due to traffic in Hanoi. We arrived at Cu Chi at about the time our tour should have been over. That conflicted with lunch which was included in our tour. GoAsia gave us the option of having our meal in Hanoi instead of a rushed lunch at Cu Chi. Mike also met with us in Hanoi and made suggetions on options we might like. We paid for the options which afforded us a day to sleep in late in Phnom Pehn and got to experience sunrise at Angkor Wat. There was some confusion upon arrival in Siem Reap because of the changes in our itenirary that MIke quickly resolved. I highly recommend GoAsia."

What travelers are saying

"Our trip was run almost flawlessly. From airport pickup in Hanoi to airport drop off in Siem Reap. I normally travel by myself and do tours quite different from this. So I had many questions and Mike Hung promptly answered them all. Any discrepancies were quickly worked out with him. For my fiancee and her son, this was a first in a lifetime vacation and she was very nervous about many things. So it helped tremendously that drivers were there for us at the airports, we were picked up promptly each day and all of the hotels were ready for us. All of our guides were fantastic and we enjoyed our conversations with them. And what really impressed me was the day our tour ran late due to traffic in Hanoi. We arrived at Cu Chi at about the time our tour should have been over. That conflicted with lunch which was included in our tour. GoAsia gave us the option of having our meal in Hanoi instead of a rushed lunch at Cu Chi. Mike also met with us in Hanoi and made suggetions on options we might like. We paid for the options which afforded us a day to sleep in late in Phnom Pehn and got to experience sunrise at Angkor Wat. There was some confusion upon arrival in Siem Reap because of the changes in our itenirary that MIke quickly resolved. I highly recommend GoAsia."