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What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"Wilderness Travel is the BEST company to choose for the Galapagos Islands! We went as a family of 7 and every expectation was blown out of the water. Their team in the office quickly and thoroughly answered all our questions leading up to the trip (and we had a lot), and once we arrived we felt like we had the islands entirely to ourselves! Obviously, the animals were incredible (I was able to see everything on my "wishlist"), but the trip leader is really who made this a once in a lifetime trip. Fernando was kind, patient, funny, and an encyclopedia of knowledge (of course I've forgotten 90% of what I learned already!) He would give short "presentations" at the end of most days explaining the history of the islands, the geology, evolution, Darwin, and how modern politics affect tourism (for better and worse), which added a whole other dimension to our experience.. The boat crew was also magical. We were welcomed with tea and hot snacks immediately after returning from snorkeling excursions, fresh juice and fruit after walks in the sun, and feasts every night with a shocking amount of variety in meals. We were also traveling with a young child and the staff was extremely helpful (even offered babysitting during dinner) in making our trip as easy as possible. We were on the boat "the Passion" and there was a wonderful outdoor dining table that we ate at almost every meal, giving us nearly 360-degree views of the islands as we sailed to the next destination. It's one of the nicest yachts I've been on -- multiple different areas to lounge, a big screen TV/movie area, spacious bedrooms, and there was even a HOT TUB on the top floor! We would go back again in a heartbeat!"

What travelers are saying

"This was second trip with Sage, first trip was Paris and they let me book hotel, this trip to Rome they would not book unless I used their hotels and non were ADA accessiable formy electric wheelchair. The second hotel I could not even shower and Sage Travel nevver paid for it, I had to pay hotel at end of stay. So I double payed for the hotel. DO NOT LET THEM BOOK YOUR HOTELS. 30 years travel I find Hilton always has the best ADA rooms."

What travelers are saying

""I do not recommend Windstar Cruises, at least not onboard 'Windstar'. The only reason I could see to sail with them is for the evening event in Ephesus, which was unforgettable. Reaching them via telephone, pre-cruise took 45mins+. Questions regarding one of Windstar's Private Driver & Guide tours I inquired about were not responded to, nor was a phone call made to me to report back. Instead, after 11pm, on the 3rd night onboard, I received an unacceptable, vague reply. Fortunately, in the week prior to cruise, my travel agent did a wonderful job of contacting a local tour/guide operator, and I had a wonderful experience. I sailed on The Windstar in August 2022 for a Greek Isles cruise. Unfortunately, I was underwhelmed in most aspects, except for the spa staff, who were wonderful, and cabin stewards, dining staff, and pool area bartenders/staff, who were excellent. While realizing it is a smaller 'sailing' ship, it needs a major upgrade/overhaul, or perhaps replacement with a new ship. Public areas, were substandard, pool had unsightly rusty colored sediment around the base of the waterline, whirlpool was neither heated, nor cooled, bed was uncomfortable, many times announcements by Captain could not be heard in cabin, nor were they repeated, in full, and slowly, a second time. Announcements meant for hallways or public areas only also were stated very quickly, and not repeated, slowly and with enunciation. I felt the destination briefings could have been interactive, with repeated times, and a fun, learning experience, with some ideas of what, and how, to experience the islands, other than the Windstar, or alternate booked excursions. Such as having information on car rentals, motorbike rentals, and perhaps a packet with information on all port calls, with maps, in the cabins, upon check-in, or a designated, sit-down office, wherein one could obtain information, comfortably, without interruptions. While I realize all lines are short-staffed the past couple of years, I felt it was grossly understaffed in the dissemination of information, reception, and destination briefing department, and that staff could have been available for a longer period of time for public Q & A's. I was actually distracted with number of times I heard 'Ladies & Gentlemen', during destination briefings, after almost every single sentence, that it interfered with information being given. While an understanding was reached after a couple days, and Reception improved, I was, one time, given an 'attitude' by reception staff, which won't easily be forgotten. My cabins portholes had exterior rust sediment build up which interfered with a nice view outside the portholes, and the smaller drain in the bathroom/head, outside the shower stall, had water coming up into/onto the toilet area and left the floorboards with that awful squeaky sound and also disallowed the use of fluffy area rug, instead needing 3 large towels to dry area after a shower. After this was reported to Manager, it was fixed, but by the night prior to end of cruise, it started happening again. I also feel the cruise rates, as compared to other lines, are overpriced. Perhaps Windstar's other, newer ships are different. One can only hope.""

What travelers are saying

"everything is perfect from start to finish just back from Baltic cruise on Braemar , it was amazing."

What travelers are saying

"I had a simply marvellous and memorable experience aboard St Hilda with the Mull Odyssey cruise. Christophe and Kerry were fantastic, helpful , lovely people. Everybody was great company! The land and seascapes were quite amazing, the light and shade effects wonderful. I know and love the West Coast of Scotland, and this is a wonderful way of seeing it. Highlights were the peace of Iona, the puffins within a couple of feet on Lunga, the fantastic mountains of Mull reflected in the water.... I could go on for ever! Quite the best holiday of my life!"