All Trips & Tours

What travelers are saying

"We booked in February via TripMasters for a trip to Italy in June. Everything was confirmed in February, after our payment. However, in May, right before our trip, we were told that our hotel in Venice had become unavailable. This is from the email sent by TripMasters : "We were just informed that Sant`Antonin Hotel will not be able to honor our reservation that is why our vendor is offering the following alternative properties that is a free upgrade to 4 stars Hotel: 1st Option: Novotel Venezia Mestre Castellana - Upgrade to 4**** Via Alfredo Ceccherini 21, Mestre, VE, 30174, ITA Room type: Family Room, 1 Double Bed with Sofa bed Bedding type: 1 Double Bed and 1 Double Sofa Bed 2nd Option: Hotel Mercure Venezia Marghera - Upgrade to 4**** Via Malamocco 14, Mestre, VE, 30175, ITA Room type: Starndar, Multiple Beds 2 Twin Beds and 1 Double Sofa Bed Note that these rooms are not booked yet. We need your approval. Please let us know if you accept, or if you need further information do not hesitate to contact us." Neither hotel has the traditional style we were looking for, so we declined and scrambled to find among the much more limited inventory than when we booked our trip in February an acceptable alternative. It's only until we finished our trip and got to know the area better did we realize how far away the two alternative options TripMasters are from Venice (>1 hour each way to Venice via public transportation) and how much cheaper they are compared with our original choice (right in the center of Venice and has stellar reviews). We just felt lucky that we didn't take the bait and fell into their trap. Otherwise, our trip would have been ruined. It's quite blatant when they had the gut to mention this in their email: "a free upgrade to 4 stars Hotel" without disclosing the much different location of the two alternatives. We dislike being treated so dishonestly and will never use them again."

What travelers are saying

"I booked with Tours by Locals on Jan. 31, 2019. We were on a cruise out of New York City. We were due to arrive back to port in the morning and booked this to fill our day before we flew out in the evening. Two days before our tour I received an email that our guide was no longer available and they would try to find another. They didn't and cancelled our tour that had been booked for almost 9 months."

What travelers are saying

"BEWARE! This company was terribly disorganized in trying to plan our trip to Morocco. They did not book our hotels properly and could not provide the trip they promised and we had paid for. They did not know our flight information, and could not provide any details a week out as to who would be guiding us on our tour, etc. When THEY offered to provide a full refund given their mistake, we cancelled our trip and have been trying to get our money back ever since. They have blocked our calls and do not answer our emails. They keep promising the check and it is more than 30 days since due. This check is not coming to us. They have tried to convince us not to contact the credit card company (in hopes that the we wait too long and the credit card can no longer win a dispute). DO NOT BOOK!!"