"I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can’t have my refund back.
When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning.
I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund.
I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information."
Discover the bike-friendly culture of two of Scandinavia’s most fascinating countries: Denmark and Sweden.
Cycle past magnificent sea views on easy coastal routes, including the Kattegattleden bike path, Europe’s Cycle Route of the Year 2018.
Explore Hamlet’s moody castle of Elsinore on a guided tour, then ferry across the narrow Öresund strait to Sweden.
Tour Norrviken Gardens, widely regarded as Sweden’s most beautiful garden and consistently ranked among the most captivating grounds in Europe.
Themes
Cultural, Nature & Wildlife, Cycling & Biking
What travelers are saying
"This was the first organized tour my husband and I have ever joined, so we were not sure what to expect , but it turned out to be the best vacation we've ever had. The scenery and food were amazing. We stayed in beautiful hotels. Most of the riding was on paved bike paths so we hardly ever had to deal with car traffic. Our leaders, Andrea and Martin, were funny, informative , and so helpful. We are already planning to go back to Italy with VBT this summer."
Nature & Wildlife, 50 Plus, Cycling & Biking, National Parks
What travelers are saying
"Butterfield and Robinson just planned and executed a great, great trip for us to the Amalfi coast. All the services and hotels were wonderful and the guides were great fun and and well informed. Many nice surprises along the way and an itinerary we would have had trouble putting together on our own was effortless.
All guides were well trained the transportation and drivers were polite and on time. The recommended hotels were amazing. We loved every minute of our vacation."
Visit the Moltke Palace in Amalienborg complex, Denmark’s outstanding interior in the Rococo style.
Themes
Cultural, Nature & Wildlife, National Parks
What travelers are saying
"Very interesting, the renovated building is architecturely very pleasing to the eye, lovely staff and the people working there seem very friendly, full credit to the groundsperson for doing such a beautiful job"
"This Greenland adventure was everything one could hope for--incredible hiking, stunning views, kayaking around icebergs, meeting with locals for an in depth knowledge about the country. Kevin, our guide, was also terrific and the organization of the trip was impeccable. Highly recommend this trip or any other Northern countries with Kevin."
"My trip was the Albuquerque Balloon Fiesta, Oct 2023. The balloon fiesta was fabulous. Mike the driver was awesome. Our tour manager Jolie started out great, however, as the days passed she encourage travelers to go off on their own which changed the touring times for everyone else. The last day was a disaster, one lady was left behind because Jolie didn't do a head count. More stops were added so other people could leave the tour and go places on their own. Twice in the afternoon Jolie lost track of how many people were on the bus, she told customers to look around and report if someone was missing. She laughed on the bus intercom about how she didn't know how many people should be on the bus. A Mayflower rep stated that she was a favorite manager so nothing would be done. Most of these tours are attended by seniors, we need responsable employees to keep track of who is on the bus and who is not. She encouraged travelers to leave the tour and lost the ability to keep track of customers. Reckless..."
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Denmark Nature Trips & Packages Reviews
K
Kristen
Feb 2018
Written on
Scandinavian Dream!
I want to thank you and Indus Travel for arranging a fantastic trip to Norway. Working with you and your constant update on the itinerary and details really gave us ...