Antarctica National Parks Trips & Packages Tours & Trips

What travelers are saying

"Horrible horrible customer service! Or should I say non-existent?! As a world traveller, I have encountered all types of crappy, parroting, cookie-cutter, idiotic answers from customer services over the last decade; however, I have never EVER had a company ghosting customers let alone one whom we have paid tens of thousands of Euros! The pre-booking phase was just fine and smooth, the laid-back attitude of welcoming on the ship without x-ray machines and asking for passports was amazing. But the nice part ended there. The meals, lectures and general service was mediocre at best. The more important thing is the missing of Kvitoya, which was the main point of the cruise for us. Basically the captain did not want to go there, they used the weather as an excuse because the way the expedition leader put it was: “It would be very uncomfortable and we'd be missing a day and a half of activities.” ! So it wasn't that the weather made it impossible, it was a “choice” by the captain. Mind you, it's no longer possible to visit Kvitoya from January 2025 on due to new regulations, so there is no way to make up for this. So it is a huge huge loss for us. Then, comes the worst part. They wrote a logbook with NO MENTION of missing Kvitoya at all! The only place you find Kvitoya in the logbook is in the name of the voyage! Incredible... Then of course comes the even more incredible part: As Kvitoya was the highlight and the main reason why we booked this voyage, we asked for a partial refund. Mind you, the cruise without Kvitoya is much cheaper than what we have paid for. And what did they do?? They basically did not answer at all! After two weeks, I wrote reminding them our request. We were told that we'd be getting an answer, but within 6 weeks. So we waited six weeks, nothing. 7th week, still nothing. In the end, I wrote again and got an apology from the reception desk “for the inconvenience”! Still 5 more days passed and the Arctic Director deigned to answer. It probably would have been better if he hadn't! It was an indignant answer saying how rightful they were, how it took time to “investigate” (as if they're investigating a murder case!), that the trip was overall successful apart from not getting to Kvitoya (Duh! That's the point of the voyage, it's in the name: “Around Spitsbergen and Kvitoya”), apologizing “nevertheless” (implying there was no need for an apology but he was still apologizing!) and offering us a 20 % discount on a future trip stating specifically that it was valid only for “non-discounted” voyages, that is basically trying to sell us yet another trip which would get money in their pockets, not compensating us the least! Not even offering the difference between the voyage without Kvitoya, that is the one we paid for and the one we got. I naturally replied with a refusal of their offer, and legitimately criticized the response. Well... It's been a week now and no answer. So basically, we are ghosted! Never in our lives did such a thing happen that the customer service did not get back to us after 2 months, not even with small companies let alone a company who has charged tens of thousands euros! And being ghosted??! STAY AWAY from Oceanwide! It's easy to be a good company when things go fine. The calibre and quality of a company shows in the proactive way they solve problems and Oceanwide failed miserably on this!"

What travelers are saying

"Horrible horrible customer service! Or should I say non-existent?! As a world traveller, I have encountered all types of crappy, parroting, cookie-cutter, idiotic answers from customer services over the last decade; however, I have never EVER had a company ghosting customers let alone one whom we have paid tens of thousands of Euros! The pre-booking phase was just fine and smooth, the laid-back attitude of welcoming on the ship without x-ray machines and asking for passports was amazing. But the nice part ended there. The meals, lectures and general service was mediocre at best. The more important thing is the missing of Kvitoya, which was the main point of the cruise for us. Basically the captain did not want to go there, they used the weather as an excuse because the way the expedition leader put it was: “It would be very uncomfortable and we'd be missing a day and a half of activities.” ! So it wasn't that the weather made it impossible, it was a “choice” by the captain. Mind you, it's no longer possible to visit Kvitoya from January 2025 on due to new regulations, so there is no way to make up for this. So it is a huge huge loss for us. Then, comes the worst part. They wrote a logbook with NO MENTION of missing Kvitoya at all! The only place you find Kvitoya in the logbook is in the name of the voyage! Incredible... Then of course comes the even more incredible part: As Kvitoya was the highlight and the main reason why we booked this voyage, we asked for a partial refund. Mind you, the cruise without Kvitoya is much cheaper than what we have paid for. And what did they do?? They basically did not answer at all! After two weeks, I wrote reminding them our request. We were told that we'd be getting an answer, but within 6 weeks. So we waited six weeks, nothing. 7th week, still nothing. In the end, I wrote again and got an apology from the reception desk “for the inconvenience”! Still 5 more days passed and the Arctic Director deigned to answer. It probably would have been better if he hadn't! It was an indignant answer saying how rightful they were, how it took time to “investigate” (as if they're investigating a murder case!), that the trip was overall successful apart from not getting to Kvitoya (Duh! That's the point of the voyage, it's in the name: “Around Spitsbergen and Kvitoya”), apologizing “nevertheless” (implying there was no need for an apology but he was still apologizing!) and offering us a 20 % discount on a future trip stating specifically that it was valid only for “non-discounted” voyages, that is basically trying to sell us yet another trip which would get money in their pockets, not compensating us the least! Not even offering the difference between the voyage without Kvitoya, that is the one we paid for and the one we got. I naturally replied with a refusal of their offer, and legitimately criticized the response. Well... It's been a week now and no answer. So basically, we are ghosted! Never in our lives did such a thing happen that the customer service did not get back to us after 2 months, not even with small companies let alone a company who has charged tens of thousands euros! And being ghosted??! STAY AWAY from Oceanwide! It's easy to be a good company when things go fine. The calibre and quality of a company shows in the proactive way they solve problems and Oceanwide failed miserably on this!"

What travelers are saying

"Horrible horrible customer service! Or should I say non-existent?! As a world traveller, I have encountered all types of crappy, parroting, cookie-cutter, idiotic answers from customer services over the last decade; however, I have never EVER had a company ghosting customers let alone one whom we have paid tens of thousands of Euros! The pre-booking phase was just fine and smooth, the laid-back attitude of welcoming on the ship without x-ray machines and asking for passports was amazing. But the nice part ended there. The meals, lectures and general service was mediocre at best. The more important thing is the missing of Kvitoya, which was the main point of the cruise for us. Basically the captain did not want to go there, they used the weather as an excuse because the way the expedition leader put it was: “It would be very uncomfortable and we'd be missing a day and a half of activities.” ! So it wasn't that the weather made it impossible, it was a “choice” by the captain. Mind you, it's no longer possible to visit Kvitoya from January 2025 on due to new regulations, so there is no way to make up for this. So it is a huge huge loss for us. Then, comes the worst part. They wrote a logbook with NO MENTION of missing Kvitoya at all! The only place you find Kvitoya in the logbook is in the name of the voyage! Incredible... Then of course comes the even more incredible part: As Kvitoya was the highlight and the main reason why we booked this voyage, we asked for a partial refund. Mind you, the cruise without Kvitoya is much cheaper than what we have paid for. And what did they do?? They basically did not answer at all! After two weeks, I wrote reminding them our request. We were told that we'd be getting an answer, but within 6 weeks. So we waited six weeks, nothing. 7th week, still nothing. In the end, I wrote again and got an apology from the reception desk “for the inconvenience”! Still 5 more days passed and the Arctic Director deigned to answer. It probably would have been better if he hadn't! It was an indignant answer saying how rightful they were, how it took time to “investigate” (as if they're investigating a murder case!), that the trip was overall successful apart from not getting to Kvitoya (Duh! That's the point of the voyage, it's in the name: “Around Spitsbergen and Kvitoya”), apologizing “nevertheless” (implying there was no need for an apology but he was still apologizing!) and offering us a 20 % discount on a future trip stating specifically that it was valid only for “non-discounted” voyages, that is basically trying to sell us yet another trip which would get money in their pockets, not compensating us the least! Not even offering the difference between the voyage without Kvitoya, that is the one we paid for and the one we got. I naturally replied with a refusal of their offer, and legitimately criticized the response. Well... It's been a week now and no answer. So basically, we are ghosted! Never in our lives did such a thing happen that the customer service did not get back to us after 2 months, not even with small companies let alone a company who has charged tens of thousands euros! And being ghosted??! STAY AWAY from Oceanwide! It's easy to be a good company when things go fine. The calibre and quality of a company shows in the proactive way they solve problems and Oceanwide failed miserably on this!"

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"This company is unbelievable. Firstly I get a cancellation of the Falklands, South Georgia and Antarctica trip. The compensation in comparison to a like for like trip was peanuts and the increase was 1000s more! Then I read numerous customers are getting switched onto trips without paying the difference. I ring them again and they promise to swop me for no extra charge. This was agreed with their team leader. I waited until getting a cabin on Fram without getting too excited but sure enough we were swopped and I was so excited and looking forward to the trip of a lifetime. Yesterday I got a devastating email saying ‘i am reaching out to you since regardless of his statement that we will be able to price match you, this request was denied by our Revenue department and we are not able to honour the price match.’ After speaking to this new team leader she had very little to say, no excuse or justification just she was sorry. There is no way we can afford the 1000s extra they are asking for the same trip. We are now left heartbroken for a second time. This company has no care or consideration for its customers and I for one will not use them again and I will tell anyone who will listen how shocking they are!"

What travelers are saying

"Excellent tour guide & great choice of locations. Staff in head office - particularly "Lucky" who went the extra mile to assist when we need it."

What travelers are saying

"everything is perfect from start to finish just back from Baltic cruise on Braemar , it was amazing."

What travelers are saying

"I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can’t have my refund back. When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning. I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund. I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information."