Singapore Luxury Tours & Trips

What travelers are saying

"I don't typically write reviews about any enterprise, as I consider their perspective and the challenges they face. However, my recent experience with Star Tours UK has compelled me to write my first review, due to the gravity and helplessness I felt in the situation. I recently experienced an appalling and highly unethical service from Star Tours UK, that I feel compelled to share, in the hope that potential customers will avoid falling victim to their dubious practices. On March 22, 2024, I booked the Panoramic Europe 5-day trip with Star Tours for myself and my family, scheduled for departure on May 13, 2024 (Invoice No: 338341, Booking Reference: 158599/ ALIM). I paid an advance of £765 (approx. ₹78,000) for the trip (enclosing invoice). Unfortunately, due to unforeseen circumstances, I had to cancel my booking immediately after making it. This cancellation was made well months in advance of the trip's departure date, yet to my dismay, Star Tours refused to refund even a single penny of my payment. This treatment is especially egregious considering my longstanding relationship with Star Tours. Over the years, I have been a loyal customer, having taken their Scotland trip thrice, and my relatives and colleagues have also frequently availed their services. Despite this loyalty, Star Tours showed no consideration or goodwill in handling my situation. What makes this situation even worse is that their own cancellation policy states that cancellation charges begin at 25% of the total holiday cost only if notice is given 28 days before departure. Since my cancellation was made well months in advance, there should have been no charge at all. Their refusal to refund my advance payment is not only unfair but also indicative of their deeply unethical business practices. Star Tours should have considered my request for a refund given the significant notice provided and my history as a loyal customer. Their complete lack of flexibility and empathy is shocking. Furthermore, when I inquired about the refund over the phone, their customer service was negligent and dismissive, showing no intention of assisting me or understanding my predicament. It is also worth noting that friends, relatives, and colleagues who had to cancel similar trips with other travel companies have promptly received their refunds. These companies demonstrated genuine customer-friendly policies and understood the importance of treating their clients with fairness and respect. This stark contrast only highlights the unethical nature of Star Tours’ practices. I strongly urge potential customers to reconsider booking with Star Tours. Their lack of integrity, disregard for customer loyalty, and unethical behavior are appalling. At any time, you could find yourself in a similar situation, facing unexpected circumstances, and you deserve a travel company that values its customers and operates with transparency and fairness. Look for genuine, customer-friendly tours and avoid Star Tours at all costs. Regards, Mahitosh Satish (Contact- +91 7907608813)"

What travelers are saying

"Clean and elegantly decorated ship, not gaudy like another cruise ship I have been on. I got a beautiful room with a balcony. The choice of foods was wonderful. I really enjoyed the shows and the music and the sightseeing."

What travelers are saying

"My wife and I were on the Smithsonian Journeys Splendors of Australia and New Zealand between April 13 and May 2, 2018. Smithsonian is rated by this site as Luxury travel. However, Smithsonian "farms out" the logistics for their trip to Odysseys Unlimited. Odysseys booked within country air travel with the lowest cost air carriers. Flights were cancelled from Ayers Rock to Sydney and from Queenstown New Zealand to Rotorua. Another flight was significantly delayed so that we did not arrive at our Christchurch destination until 2:00 am, making for a really tired next day. Odysseys Unlimited compensated us $400 per person for missing a day in Sydney and paid for an excursion in Auckland for missing Rotorua. This was wholly inadequate, given that these were highlights of the trip. In addition, our tour guide was rude to several people on the trip. If Smithsonian Journeys is truly a luxury travel outfit, as we had believed, then they would not be farming out travel logistics to such a chinch company as Odysseys Unlimited. We will think twice about traveling with Smithsonian again, and so should others."

What travelers are saying

"It is a difficult job to make everybody happy all of the time, but you ladies do a superb job. We were definitely off the beaten path, and when following that path there are sometimes unexpected surprises, but every bump was handled beautifully."

What travelers are saying

"Very at tentative. Lots of resources; Great communications as follow up efforts. Ritz treats client delivery as their top priority. Very satisfied."