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What travelers are saying

"I booked a trip using travelstride with G Adventure, 2 days before my planned travel date, I got an email from Travelstride that there was an error in the price and I have to pay an extra 370$, otherwise I can get a refund. Because it was only 2 days from my planned travel date, I couldn't argue or change my plan and I had to pay the extra money. When I met the group I was surprised to know that what I originaly paid without the extra 370$ was already 400$ more that what others had paid for the same trip. In addition to that my room mate didn't maintain any hygiene standards in the room and didn't even respond to greeting. When I told G Adventure about it, they said that I need to communicate with him and open my heart and they can't do anything about it!!!! So please don't book with them and if you happen to book with them, then please ensure that you are paying half the advertised price."

What travelers are saying

"I booked a trip using travelstride with G Adventure, 2 days before my planned travel date, I got an email from Travelstride that there was an error in the price and I have to pay an extra 370$, otherwise I can get a refund. Because it was only 2 days from my planned travel date, I couldn't argue or change my plan and I had to pay the extra money. When I met the group I was surprised to know that what I originaly paid without the extra 370$ was already 400$ more that what others had paid for the same trip. In addition to that my room mate didn't maintain any hygiene standards in the room and didn't even respond to greeting. When I told G Adventure about it, they said that I need to communicate with him and open my heart and they can't do anything about it!!!! So please don't book with them and if you happen to book with them, then please ensure that you are paying half the advertised price."

What travelers are saying

"I booked a trip using travelstride with G Adventure, 2 days before my planned travel date, I got an email from Travelstride that there was an error in the price and I have to pay an extra 370$, otherwise I can get a refund. Because it was only 2 days from my planned travel date, I couldn't argue or change my plan and I had to pay the extra money. When I met the group I was surprised to know that what I originaly paid without the extra 370$ was already 400$ more that what others had paid for the same trip. In addition to that my room mate didn't maintain any hygiene standards in the room and didn't even respond to greeting. When I told G Adventure about it, they said that I need to communicate with him and open my heart and they can't do anything about it!!!! So please don't book with them and if you happen to book with them, then please ensure that you are paying half the advertised price."

What travelers are saying

"I booked a trip using travelstride with G Adventure, 2 days before my planned travel date, I got an email from Travelstride that there was an error in the price and I have to pay an extra 370$, otherwise I can get a refund. Because it was only 2 days from my planned travel date, I couldn't argue or change my plan and I had to pay the extra money. When I met the group I was surprised to know that what I originaly paid without the extra 370$ was already 400$ more that what others had paid for the same trip. In addition to that my room mate didn't maintain any hygiene standards in the room and didn't even respond to greeting. When I told G Adventure about it, they said that I need to communicate with him and open my heart and they can't do anything about it!!!! So please don't book with them and if you happen to book with them, then please ensure that you are paying half the advertised price."

What travelers are saying

"I don't typically write reviews about any enterprise, as I consider their perspective and the challenges they face. However, my recent experience with Star Tours UK has compelled me to write my first review, due to the gravity and helplessness I felt in the situation. I recently experienced an appalling and highly unethical service from Star Tours UK, that I feel compelled to share, in the hope that potential customers will avoid falling victim to their dubious practices. On March 22, 2024, I booked the Panoramic Europe 5-day trip with Star Tours for myself and my family, scheduled for departure on May 13, 2024 (Invoice No: 338341, Booking Reference: 158599/ ALIM). I paid an advance of £765 (approx. ₹78,000) for the trip (enclosing invoice). Unfortunately, due to unforeseen circumstances, I had to cancel my booking immediately after making it. This cancellation was made well months in advance of the trip's departure date, yet to my dismay, Star Tours refused to refund even a single penny of my payment. This treatment is especially egregious considering my longstanding relationship with Star Tours. Over the years, I have been a loyal customer, having taken their Scotland trip thrice, and my relatives and colleagues have also frequently availed their services. Despite this loyalty, Star Tours showed no consideration or goodwill in handling my situation. What makes this situation even worse is that their own cancellation policy states that cancellation charges begin at 25% of the total holiday cost only if notice is given 28 days before departure. Since my cancellation was made well months in advance, there should have been no charge at all. Their refusal to refund my advance payment is not only unfair but also indicative of their deeply unethical business practices. Star Tours should have considered my request for a refund given the significant notice provided and my history as a loyal customer. Their complete lack of flexibility and empathy is shocking. Furthermore, when I inquired about the refund over the phone, their customer service was negligent and dismissive, showing no intention of assisting me or understanding my predicament. It is also worth noting that friends, relatives, and colleagues who had to cancel similar trips with other travel companies have promptly received their refunds. These companies demonstrated genuine customer-friendly policies and understood the importance of treating their clients with fairness and respect. This stark contrast only highlights the unethical nature of Star Tours’ practices. I strongly urge potential customers to reconsider booking with Star Tours. Their lack of integrity, disregard for customer loyalty, and unethical behavior are appalling. At any time, you could find yourself in a similar situation, facing unexpected circumstances, and you deserve a travel company that values its customers and operates with transparency and fairness. Look for genuine, customer-friendly tours and avoid Star Tours at all costs. Regards, Mahitosh Satish (Contact- +91 7907608813)"

What travelers are saying

"I paid for the Nepal trip then saw news of monsoon rain, flooding, landslides, 200+ dead. I was told by Elder Treks that they would not cancel the trip. However I did not feel comfortable going especially when weather reports were for more rain. They would not credit me or even allow me to switch to another tour. Because they wouldn't even allow me to switch tours when my concerns were valid, I would not recommend, nor use Elder Treks again."

What travelers are saying

"I paid for the Nepal trip then saw news of monsoon rain, flooding, landslides, 200+ dead. I was told by Elder Treks that they would not cancel the trip. However I did not feel comfortable going especially when weather reports were for more rain. They would not credit me or even allow me to switch to another tour. Because they wouldn't even allow me to switch tours when my concerns were valid, I would not recommend, nor use Elder Treks again."

What travelers are saying

"We've taken over 10 group tours using Cosmos and Gate1. This trip last month, 9000 was not very good. -During booking, incorrect information was given about airport-hotel transfers -The whispers (listening devices) didn't work from the get-go, so no whispers were used during the 13 day trip. - Porters are no longer hired to bring your luggage to and from your room. (Very elderly had to handle their own luggage. Our friends had to help many of them.) -A few days into the trip one couple left. At the end of the trip we found out they had covid. Cosmos did not let us know; a few people weren't feeling well and two of our friends then tested positive. -One hotel was awful and not even up to "budget" standards -Many of the stops had castles, churches... but were not included, so be sure to count that in when pricing.  don't plan to use Cosmos ever again. Gate1 is the best in my opinion. When my husband's passport was stolen, they assigned someone to go with him to the embassy, translate, etc...It was above and beyond what we expected  "