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What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"My Mother and I planned this trip for 11 months, we were celebrating our 40th & 60th birthday together. We arrived to Paris on Monday the 26th. I had requested 2 extra nights so we would have some time to adjust after traveling. The company decided to book a tour for us the second day after being asked not too. We arrived to our hotel in a disgusting part of Paris and quite a ways from the sights. Even our taxi driver (the one the company hired) told us this part of Paris was unsafe, especially for women and at night. It took 35mins to get from out hotel to the eiffel tower by car. Our room was so not great, it faced inside looking at a wall. That's considered 4 stars? The staff however was amazing and helpful. They even warned us to not be out at night as the area wasn't the most safe. I let the company know and they said that guarantee the area is safe and central to the sites. 80% of our hotels were not as advertised but the "or similar" ones. Had we gotten the one as shown on the advert, we would have been in a beautiful area, with lovely shops and restaurants. (We went by the hotels we should of had, and all had availability) Fun fact, we had been put right across from the train station, yet none of the transfers were out of this train station, but another 30min Uber ride to a different train station. I contacted customer service over 15 times on this trip about various issues and each time they ignored what was happening and used some lame excuse as why they couldn't help. For example; One tour in Beaune required that we make our way to a winery on a friday morning. We asked the front desk to help us when we couldn't get uber/bolt to work( heads up, they don't have that service there, except sometimes on sat/sun) they also do not have a taxi service available during the week. All 5 of the front desk staff, looked at us like we were crazy. They all tried so hard to find us a way out there besides walking 5miles to get there in 90° weather. They kept saying we're not sure why the tour company keeps saying there is a way out there by public transit, but there isn't. I called customer service.. they argued with me several times over the matter. They sent me info on taxi services that didn't exist there, bus schedules that were for children's bus routes for school and told us that walking was an option. Sadly, we missed the tour. I was shocked. I asked for a phone call from a manager.. I still have yet to receive one even after asking repeatedly. Another fun fact, Discovery Nomads books tours for you that have to paid when the tour is over, as with the walking tour of Paris they arranged for us. The guide himself was amazing, but the only way the guide makes money is by us giving him money at the end. Weird that a company who charges me for tours, made me pay for a tour on site. Not to mention, buyer beware, when it says you get to see the Louve, they mean look at it. You'll have to buy a ticket to go inside. As well as Versallies, where it says a day at Versallies, they mean a couple hours at best. We got there at 2, the tour was 2hrs. and it closes at 6pm. O no time to see the home and gardens. That's not even half a day. I let customer service know that too. They ignored me. We missed a train due to it being delayed and then cancelled. I tried to call customer service again for help, this time no answer. Unfamiliar with what to do, we rebooked a train and paid over 250 euros for it. I let the company know and their reply, it says the train wasn't cancelled so we can't help you. Yet here we were with about 12 other people who also had to rebook a train. Had we had help from the company at the time, we could have just switched our tickets to the next train. But alas, no help from them just excuses. Overall I spent more time trying to figure out how to get transport from A to B, emailing and calling them, spending over 800 euros in transport just to get to train stations and tours, and not to mention the awful train schedules they had us on. This trip was a complete nightmare. I wanted this trip to be amazing for my mother and I, and all we wanted to do was come home. I will never use this company again, and I will share this horror story with others as much as possible to warn them of using Discover Nomads."

What travelers are saying

"My Mother and I planned this trip for 11 months, we were celebrating our 40th & 60th birthday together. We arrived to Paris on Monday the 26th. I had requested 2 extra nights so we would have some time to adjust after traveling. The company decided to book a tour for us the second day after being asked not too. We arrived to our hotel in a disgusting part of Paris and quite a ways from the sights. Even our taxi driver (the one the company hired) told us this part of Paris was unsafe, especially for women and at night. It took 35mins to get from out hotel to the eiffel tower by car. Our room was so not great, it faced inside looking at a wall. That's considered 4 stars? The staff however was amazing and helpful. They even warned us to not be out at night as the area wasn't the most safe. I let the company know and they said that guarantee the area is safe and central to the sites. 80% of our hotels were not as advertised but the "or similar" ones. Had we gotten the one as shown on the advert, we would have been in a beautiful area, with lovely shops and restaurants. (We went by the hotels we should of had, and all had availability) Fun fact, we had been put right across from the train station, yet none of the transfers were out of this train station, but another 30min Uber ride to a different train station. I contacted customer service over 15 times on this trip about various issues and each time they ignored what was happening and used some lame excuse as why they couldn't help. For example; One tour in Beaune required that we make our way to a winery on a friday morning. We asked the front desk to help us when we couldn't get uber/bolt to work( heads up, they don't have that service there, except sometimes on sat/sun) they also do not have a taxi service available during the week. All 5 of the front desk staff, looked at us like we were crazy. They all tried so hard to find us a way out there besides walking 5miles to get there in 90° weather. They kept saying we're not sure why the tour company keeps saying there is a way out there by public transit, but there isn't. I called customer service.. they argued with me several times over the matter. They sent me info on taxi services that didn't exist there, bus schedules that were for children's bus routes for school and told us that walking was an option. Sadly, we missed the tour. I was shocked. I asked for a phone call from a manager.. I still have yet to receive one even after asking repeatedly. Another fun fact, Discovery Nomads books tours for you that have to paid when the tour is over, as with the walking tour of Paris they arranged for us. The guide himself was amazing, but the only way the guide makes money is by us giving him money at the end. Weird that a company who charges me for tours, made me pay for a tour on site. Not to mention, buyer beware, when it says you get to see the Louve, they mean look at it. You'll have to buy a ticket to go inside. As well as Versallies, where it says a day at Versallies, they mean a couple hours at best. We got there at 2, the tour was 2hrs. and it closes at 6pm. O no time to see the home and gardens. That's not even half a day. I let customer service know that too. They ignored me. We missed a train due to it being delayed and then cancelled. I tried to call customer service again for help, this time no answer. Unfamiliar with what to do, we rebooked a train and paid over 250 euros for it. I let the company know and their reply, it says the train wasn't cancelled so we can't help you. Yet here we were with about 12 other people who also had to rebook a train. Had we had help from the company at the time, we could have just switched our tickets to the next train. But alas, no help from them just excuses. Overall I spent more time trying to figure out how to get transport from A to B, emailing and calling them, spending over 800 euros in transport just to get to train stations and tours, and not to mention the awful train schedules they had us on. This trip was a complete nightmare. I wanted this trip to be amazing for my mother and I, and all we wanted to do was come home. I will never use this company again, and I will share this horror story with others as much as possible to warn them of using Discover Nomads."

What travelers are saying

"I went on this trip with some misgivings, as my only other experience with this type of tour was a winter Tauck Family Bridges tour of Italy, that was not a good experience. Well, I am SO glad I went, as my daughter and I had a marvelous time. Disney did an amazing job of organizing this trip - I still can't believe how much they managed to fit into essentially 8 days. I also can't believe how much fun it all was! The guides were tremendous. First of all, unlike Tauck (where we traveled with one tour manager), here we had two guides with us the entire time - one a licensed guide in Greece (i.e., a native, very knowledgeable about the country and able to really take us through the historical and archaeological sites) and the other an American who has been guiding in Greece for years. The interaction between the guides was very warm, as was their way of relating to the guests. This was a complete contrast with Tauck. Here people really got to know each other, the young people had a great time with each other, and, of course, Greece itself is just magnificent. I will certainly travel with Disney again!"

What travelers are saying

"Our Azores trip was excellent except for a bit of rain :-); The volcano hikes were spectacular and the side trip notes were very helpful. Doing the volcano hikes was fantastic, especially being high enough to see the Atlantic Ocean to the south and the north, beautiful! We also enjoyed the beach walks and walking to town from our hotel, Santa Barbara Eco Hotel. We stayed at the Santa Barbara Eco Hotel which was excellent. The room, property, pool and spa and services were all excellent. We enjoyed meals everyday at their restaurant which where all excellent. A very relaxing and restful and comfortable hotel. The restaurant at the Santa Barbara Eco Hotel is excellent as is there sister property, The White House, were we enjoyed a spectacular sunset and dinner one night. Your selection of this company “Singular Resorts” is a very good choice. We have been using Intura Travel / Walk Inn Provence since 2014 and will use you again in the future. I have recommended you to family and friends and will continue to do so. You have excellent information and support for travelers. Fantastic trip to the Azores, it was a highlight of our vacation to Portugal."

What travelers are saying

"We have had three more than wonderful travel experiences through Nature Expeditions to Tanzania, Vietnam, and Peru. The more exotic the location - the more their services and guidance are needed."

What travelers are saying

"Incredible company. We've used Travel Beyond for Africa excursions for many years. Always a great experience with great planning, great people and accommodations. We have made many family memories in places like Zambia, Kenya, Zanzibar, South Africa, Botswana. I've recommended Jeannie Fundora and Travel Beyond to all my friends, as I have full confidence that you will not only NOT be disappointed, but your expectations will be exceeded!"