Australia & the Pacific Luxury Bird Watching Cruises & Packages Tours & Trips

What travelers are saying

"We particularly wanted to do this trip because of the abundance of wildlife we expected to encounter and selected this ship because they offered the kayaking experience. Overall, the weather was very good. Most people seemed like minded and were there for the adventurous experience. Accommodations Review They upgraded our cabin and we were very pleased with the amount of space and the amenities in the room. We appreciated the twin windows and being able to see humpbacks diving from our cabin. It was kept very clean and it was a treat to have our bed turned down with chocolates on the pillow each night. Meals Review We liked the variety and the quality of the food. There was always something new to try. The dining room staff was very professional and personable. Crew & Guides Review Solon was our Principal Trip Leader. He was incredibly professional and it seemed like he was constantly working to maximize the encounters with wildlife and scenery, taking advantage of all the weather opportunities and going to places that they don't often go. He worked very closely with the captain who was very accommodating and caring about us having a memorable voyage. Aymie and Andrew were our kayak guides. We went out to kayak 10 different times and were able to get to know both of them well. They worked hard to keep us safe and well informed. They made sure that we didn't miss out on any land excursions. We've had quite a few kayak guides over the years that we've paddled and we loved these two. Marla was the marine biologist aboard the ship. She was very enthusiastic and had a passion for marine mammals that was infectious. We loved listening to her presentations and looked forward to hearing her voice on the PA saying that there was another whale sighting. Colin, the geologist aboard the ship, was very knowledgeable and able to make difficult subjects understandable to the passengers. Itinerary Review The trip far, far, far, far, far, far exceeded our expectations. I had one "far" in the sentence when we left South Georgia Island after seeing 250,000 King Penguins at St. Andrews Point and added the second when we saw blue whales on two different days. The third "far" was added when we saw hundreds of whales for 6 hours along the iceberg, A68a. I added another "far" when we kayaked for over an hour with humpbacks all around and another "far" when minke whales were all around the kayaks the next day. The last "far" was added the day we didn't paddle since a leopard seal was all around the kayaks and then an orca came close. We had so many incredible experiences that we could never experience all of them in the same trip again. The guides told us that the close encounters that we had didn't happen very often and that we were very lucky that they all happened on our trip. The only thing that we didn't like was portions of the Drake Passage when it was a tad rough, but that experience gives us something to talk about. Transportation Review We made our transportation arrangements through another travel agency. Traveler Advice Make sure that you take sea sickness meds. Take advantage of every opportunity to see wildlife."

What travelers are saying

"We particularly wanted to do this trip because of the abundance of wildlife we expected to encounter and selected this ship because they offered the kayaking experience. Overall, the weather was very good. Most people seemed like minded and were there for the adventurous experience. Accommodations Review They upgraded our cabin and we were very pleased with the amount of space and the amenities in the room. We appreciated the twin windows and being able to see humpbacks diving from our cabin. It was kept very clean and it was a treat to have our bed turned down with chocolates on the pillow each night. Meals Review We liked the variety and the quality of the food. There was always something new to try. The dining room staff was very professional and personable. Crew & Guides Review Solon was our Principal Trip Leader. He was incredibly professional and it seemed like he was constantly working to maximize the encounters with wildlife and scenery, taking advantage of all the weather opportunities and going to places that they don't often go. He worked very closely with the captain who was very accommodating and caring about us having a memorable voyage. Aymie and Andrew were our kayak guides. We went out to kayak 10 different times and were able to get to know both of them well. They worked hard to keep us safe and well informed. They made sure that we didn't miss out on any land excursions. We've had quite a few kayak guides over the years that we've paddled and we loved these two. Marla was the marine biologist aboard the ship. She was very enthusiastic and had a passion for marine mammals that was infectious. We loved listening to her presentations and looked forward to hearing her voice on the PA saying that there was another whale sighting. Colin, the geologist aboard the ship, was very knowledgeable and able to make difficult subjects understandable to the passengers. Itinerary Review The trip far, far, far, far, far, far exceeded our expectations. I had one "far" in the sentence when we left South Georgia Island after seeing 250,000 King Penguins at St. Andrews Point and added the second when we saw blue whales on two different days. The third "far" was added when we saw hundreds of whales for 6 hours along the iceberg, A68a. I added another "far" when we kayaked for over an hour with humpbacks all around and another "far" when minke whales were all around the kayaks the next day. The last "far" was added the day we didn't paddle since a leopard seal was all around the kayaks and then an orca came close. We had so many incredible experiences that we could never experience all of them in the same trip again. The guides told us that the close encounters that we had didn't happen very often and that we were very lucky that they all happened on our trip. The only thing that we didn't like was portions of the Drake Passage when it was a tad rough, but that experience gives us something to talk about. Transportation Review We made our transportation arrangements through another travel agency. Traveler Advice Make sure that you take sea sickness meds. Take advantage of every opportunity to see wildlife."

What travelers are saying

"Horrible horrible customer service! Or should I say non-existent?! As a world traveller, I have encountered all types of crappy, parroting, cookie-cutter, idiotic answers from customer services over the last decade; however, I have never EVER had a company ghosting customers let alone one whom we have paid tens of thousands of Euros! The pre-booking phase was just fine and smooth, the laid-back attitude of welcoming on the ship without x-ray machines and asking for passports was amazing. But the nice part ended there. The meals, lectures and general service was mediocre at best. The more important thing is the missing of Kvitoya, which was the main point of the cruise for us. Basically the captain did not want to go there, they used the weather as an excuse because the way the expedition leader put it was: “It would be very uncomfortable and we'd be missing a day and a half of activities.” ! So it wasn't that the weather made it impossible, it was a “choice” by the captain. Mind you, it's no longer possible to visit Kvitoya from January 2025 on due to new regulations, so there is no way to make up for this. So it is a huge huge loss for us. Then, comes the worst part. They wrote a logbook with NO MENTION of missing Kvitoya at all! The only place you find Kvitoya in the logbook is in the name of the voyage! Incredible... Then of course comes the even more incredible part: As Kvitoya was the highlight and the main reason why we booked this voyage, we asked for a partial refund. Mind you, the cruise without Kvitoya is much cheaper than what we have paid for. And what did they do?? They basically did not answer at all! After two weeks, I wrote reminding them our request. We were told that we'd be getting an answer, but within 6 weeks. So we waited six weeks, nothing. 7th week, still nothing. In the end, I wrote again and got an apology from the reception desk “for the inconvenience”! Still 5 more days passed and the Arctic Director deigned to answer. It probably would have been better if he hadn't! It was an indignant answer saying how rightful they were, how it took time to “investigate” (as if they're investigating a murder case!), that the trip was overall successful apart from not getting to Kvitoya (Duh! That's the point of the voyage, it's in the name: “Around Spitsbergen and Kvitoya”), apologizing “nevertheless” (implying there was no need for an apology but he was still apologizing!) and offering us a 20 % discount on a future trip stating specifically that it was valid only for “non-discounted” voyages, that is basically trying to sell us yet another trip which would get money in their pockets, not compensating us the least! Not even offering the difference between the voyage without Kvitoya, that is the one we paid for and the one we got. I naturally replied with a refusal of their offer, and legitimately criticized the response. Well... It's been a week now and no answer. So basically, we are ghosted! Never in our lives did such a thing happen that the customer service did not get back to us after 2 months, not even with small companies let alone a company who has charged tens of thousands euros! And being ghosted??! STAY AWAY from Oceanwide! It's easy to be a good company when things go fine. The calibre and quality of a company shows in the proactive way they solve problems and Oceanwide failed miserably on this!"

What travelers are saying

"Horrible horrible customer service! Or should I say non-existent?! As a world traveller, I have encountered all types of crappy, parroting, cookie-cutter, idiotic answers from customer services over the last decade; however, I have never EVER had a company ghosting customers let alone one whom we have paid tens of thousands of Euros! The pre-booking phase was just fine and smooth, the laid-back attitude of welcoming on the ship without x-ray machines and asking for passports was amazing. But the nice part ended there. The meals, lectures and general service was mediocre at best. The more important thing is the missing of Kvitoya, which was the main point of the cruise for us. Basically the captain did not want to go there, they used the weather as an excuse because the way the expedition leader put it was: “It would be very uncomfortable and we'd be missing a day and a half of activities.” ! So it wasn't that the weather made it impossible, it was a “choice” by the captain. Mind you, it's no longer possible to visit Kvitoya from January 2025 on due to new regulations, so there is no way to make up for this. So it is a huge huge loss for us. Then, comes the worst part. They wrote a logbook with NO MENTION of missing Kvitoya at all! The only place you find Kvitoya in the logbook is in the name of the voyage! Incredible... Then of course comes the even more incredible part: As Kvitoya was the highlight and the main reason why we booked this voyage, we asked for a partial refund. Mind you, the cruise without Kvitoya is much cheaper than what we have paid for. And what did they do?? They basically did not answer at all! After two weeks, I wrote reminding them our request. We were told that we'd be getting an answer, but within 6 weeks. So we waited six weeks, nothing. 7th week, still nothing. In the end, I wrote again and got an apology from the reception desk “for the inconvenience”! Still 5 more days passed and the Arctic Director deigned to answer. It probably would have been better if he hadn't! It was an indignant answer saying how rightful they were, how it took time to “investigate” (as if they're investigating a murder case!), that the trip was overall successful apart from not getting to Kvitoya (Duh! That's the point of the voyage, it's in the name: “Around Spitsbergen and Kvitoya”), apologizing “nevertheless” (implying there was no need for an apology but he was still apologizing!) and offering us a 20 % discount on a future trip stating specifically that it was valid only for “non-discounted” voyages, that is basically trying to sell us yet another trip which would get money in their pockets, not compensating us the least! Not even offering the difference between the voyage without Kvitoya, that is the one we paid for and the one we got. I naturally replied with a refusal of their offer, and legitimately criticized the response. Well... It's been a week now and no answer. So basically, we are ghosted! Never in our lives did such a thing happen that the customer service did not get back to us after 2 months, not even with small companies let alone a company who has charged tens of thousands euros! And being ghosted??! STAY AWAY from Oceanwide! It's easy to be a good company when things go fine. The calibre and quality of a company shows in the proactive way they solve problems and Oceanwide failed miserably on this!"

What travelers are saying

"Sarah Potter has been great helping me with multiple itineraries and customer customization. She has been very patient with their changes and questions. Highly recommend them for your South Pacific vacation package needs.-Lisa"

What travelers are saying

"I had paid the deposit but not completed or signed the Booking form. Heritage Expeditions say that because I paid the deposit that is as good as signing the Booking Form. Of course, this is absolute nonsense. My deposit should be refunded in full being 294 days out from the start of the Seabirds and Cetaceans expedition."