Caribbean Sea Tours & Trips

What travelers are saying

"Adventure Life does a great job of finding a booking excellent hotels, excursions and support for all your travel needs. The excursions were outstanding. We were able to see all of the places we dreamed about with great guides to enhance the visits."

What travelers are saying

"My husband and I booked the Yellowstone tour with Tauck expecting so much more with the accommodations, food, and tour director based on the price point. We were sadly disappointed but still tried to enjoy the experience. Rooms were dirty, food were often buffets and other group dinners with some food inedible. We noticed other tours staying in our hotels and paying much less for their tours. One positive was we never touched our luggage which was nice but my small suitcase was damaged during one transfer. Word to the wise… read their emails thoroughly as the email we received a few weeks before our trip reads like a disclaimer for poor service and accommodations."

What travelers are saying

"My husband and I booked the Yellowstone tour with Tauck expecting so much more with the accommodations, food, and tour director based on the price point. We were sadly disappointed but still tried to enjoy the experience. Rooms were dirty, food were often buffets and other group dinners with some food inedible. We noticed other tours staying in our hotels and paying much less for their tours. One positive was we never touched our luggage which was nice but my small suitcase was damaged during one transfer. Word to the wise… read their emails thoroughly as the email we received a few weeks before our trip reads like a disclaimer for poor service and accommodations."

What travelers are saying

"We wanted a very customized culinary and art tour of Paris and France and found French Side Travel who took us under their wings and designed a most magnificent and memorable trip for us. I ended up planning a ten-day trip with Karen Hendricks in January and February 2024, and we then continued customizing it until we left Paris on September 20th. We booked the trip around my 90-year old MIL’s particular desires, tastes and fancies, and we had to make changes along the way to accommodate her changing needs. Humongous kudos to Karen for planning an impressive, impeccable truly unique, and varied trip and to Christopher Bourguignon for his extraordinary hands-on handling of our trip and ability to swerve as needed. We also especially appreciated our Paris driver Jerome, who took such excellent care of us. We spent six days in Paris and five in Provence. We stayed in unique luxury boutique hotels and villas that all gave us exceptional service. We had the most accommodating and truly amazing tour guides who all took extraordinary care of my MIL. We had an airport guide who expertly whisked us through CDG. We enjoyed a trip of a lifetime through French Side Travel."

What travelers are saying

"We wanted a very customized culinary and art tour of Paris and France and found French Side Travel who took us under their wings and designed a most magnificent and memorable trip for us. I ended up planning a ten-day trip with Karen Hendricks in January and February 2024, and we then continued customizing it until we left Paris on September 20th. We booked the trip around my 90-year old MIL’s particular desires, tastes and fancies, and we had to make changes along the way to accommodate her changing needs. Humongous kudos to Karen for planning an impressive, impeccable truly unique, and varied trip and to Christopher Bourguignon for his extraordinary hands-on handling of our trip and ability to swerve as needed. We also especially appreciated our Paris driver Jerome, who took such excellent care of us. We spent six days in Paris and five in Provence. We stayed in unique luxury boutique hotels and villas that all gave us exceptional service. We had the most accommodating and truly amazing tour guides who all took extraordinary care of my MIL. We had an airport guide who expertly whisked us through CDG. We enjoyed a trip of a lifetime through French Side Travel."

What travelers are saying

"We wanted a very customized culinary and art tour of Paris and France and found French Side Travel who took us under their wings and designed a most magnificent and memorable trip for us. I ended up planning a ten-day trip with Karen Hendricks in January and February 2024, and we then continued customizing it until we left Paris on September 20th. We booked the trip around my 90-year old MIL’s particular desires, tastes and fancies, and we had to make changes along the way to accommodate her changing needs. Humongous kudos to Karen for planning an impressive, impeccable truly unique, and varied trip and to Christopher Bourguignon for his extraordinary hands-on handling of our trip and ability to swerve as needed. We also especially appreciated our Paris driver Jerome, who took such excellent care of us. We spent six days in Paris and five in Provence. We stayed in unique luxury boutique hotels and villas that all gave us exceptional service. We had the most accommodating and truly amazing tour guides who all took extraordinary care of my MIL. We had an airport guide who expertly whisked us through CDG. We enjoyed a trip of a lifetime through French Side Travel."

What travelers are saying

"This was out first trip with KE and part of a longer stay in China. We had a fantastic time and the trek was the highlight of our extended holiday. The scenery was stunning and enhanced by the heavy snow fall we got at second camp. Whilst unexpected, the tour leader was able to modify our schedule and we completed the trek by staying at the second base camp for an extra night. We had active and passive acclimatisation and didn’t suffer from any altitude sickness. The days were relatively short in terms of walking but that was good as it left time to adjust the schedule when the unexpected happened. Whilst walking poles are listed as recommended, we think they were essential. Also make sure you have a good quality thermal sleeping mat as it is cold at night. The only negative is the use of single use plastic which is common throughout China. In summary a fantastic adventure and the panda bears are very cute too!"

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."