Colombia National Parks Trips & Packages Small Group Tours & Trips

What travelers are saying

"My husband and I have just returned from our 3-week honeymoon in Colombia organised by Bruce and Paula and the wider team at BnB Columbia. It was truly the best holiday/ travel of our lives. We loved it so much that we consider moving there once we learn more Spanish! We had a magical experience thanks to BnB Columbia, who have organised a terrific itinerary for us and provided full support from start to finish. Paula was our main point of contact/ organiser and she was a TOP STAR!!! She was the most  kind, helpful, professional and flexible person , from the start of our initial discussions until the very end. She has always been very switched on/ hands-on, listened to us and to our ideas, gave us open and direct advice (regarding flights, accommodation, restaurants, activities- literally everything).  She even saved me when I got food poisoning from a sandwich and got medicine delivered to me super quickly. She is definitely someone you can trust and I would highly recommend her (and the whole agency) to organise your trip. We are incredibly happy to have gone to Colombia through BnB agency. They organised a proper personalised itinerary for us to match our interests. Without BnB Colombia, we wouldn't have been able to do some of the fun/ different type of activities which they were able to organise using their large network of tour guides. They can really offer any activity from A to Z.  Their tour guides were also top-notch. Especially Alejandro in Medellin. The best tour guide we have ever experienced. Some of the activities we did included a salsa class, a boat party with Colombian dance performance, as well as an indigenous village visit. All of these activities were top quality delivered with top service. We also thought that BnB Colombia offered a very good value for your money compared to some UK agencies which (in my personal view) were a bit of rip off for what they offered. If you are thinking of going through an agency, dont go with a UK agency, definitely go with BnB Colombia. BnB Colombia also made us feel I like a family. We felt like they really cared about us and that we had the best time ever. They were so engaged with us, so supportive. We felt safe at all times, no safety issues at all. They organised the transport everywhere which was always on time (this made me feel bad actually as we were always running late which was embarrassing). The drivers were super patient with us. Paula always texted us the night before about the plan for next day. We didn't have to worry about ANYTHING. Honestly, the only shortcoming of this agency is that I am not sure they cover other countries, otherwise we would 100% book with them again! Michaela & Jonathan"

What travelers are saying

"Very well organised, excellent guide and information. Superb coach driver."

What travelers are saying

"Very well organised, excellent guide and information. Superb coach driver."

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"

What travelers are saying

"Very well organised, excellent guide and information. Superb coach driver."

What travelers are saying

"Very well organised, excellent guide and information. Superb coach driver."

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."