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What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"I would steer clear of Backroads until Covid is over. We were on the Costa Rica tour when a fellow traveler tested positive. The guides refused to require that all travelers and staff wear masks or be tested. They kept repeating that they were following CDC guidelines, but this was not the case. CDC guidelines state that after an exposure, one should wear a tight fitting mask for 10 days when interacting with anyone and should be tested starting 5 days after exposure. Our group of six was appalled by their policy and left the tour returning to the US. Also be aware that their biking equipment was very substandard. We were riding in the rain with bikes that were difficult to stop on steep slopes, as they were not equipped with disc brakes. They also were not equipped with mirrors or lights. The front derailleurs were also very poorly adjusted as most of the riders threw their chains during the ride. Meals and the hotel were very good. https://www.cdc.gov/coronavirus/2019-ncov/your-health/quarantine-isolation.html Two calls to Backroads have not been returned."

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"DO NOT BOOK WITH THIS COMPANY. I booked my spring break trip with them as well as another trip in April. I was sent home from my study abroad program in Florence due to the COVID-19 outbreak and am now unable to go on the trips. When I first tried to cancel, they refused to refund any of the money I spent. Their cancelation policy was very unclear and they refuse to take responsibility. They stated they are unable to give back refunds on multi bookings, which they did not inform me of when I went into their office or when I booked my trips. I think this it is very unethical it is clear costumers do not come first to them, money does. They then offered a 50% refund, which is not acceptable to me. I spent over a thousand dollars with this company and receiving $524 as a refund is nowhere near enough. I am very frustrated and disappointed, this company obviously does not care about its costumers. I will be sure to share my experience with others to prevent them from going through the same thing. I would recommend BOOK WITH SMART TRIPS, they actually give back full refunds for trips."