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What travelers are saying

"We booked in February via TripMasters for a trip to Italy in June. Everything was confirmed in February, after our payment. However, in May, right before our trip, we were told that our hotel in Venice had become unavailable. This is from the email sent by TripMasters : "We were just informed that Sant`Antonin Hotel will not be able to honor our reservation that is why our vendor is offering the following alternative properties that is a free upgrade to 4 stars Hotel: 1st Option: Novotel Venezia Mestre Castellana - Upgrade to 4**** Via Alfredo Ceccherini 21, Mestre, VE, 30174, ITA Room type: Family Room, 1 Double Bed with Sofa bed Bedding type: 1 Double Bed and 1 Double Sofa Bed 2nd Option: Hotel Mercure Venezia Marghera - Upgrade to 4**** Via Malamocco 14, Mestre, VE, 30175, ITA Room type: Starndar, Multiple Beds 2 Twin Beds and 1 Double Sofa Bed Note that these rooms are not booked yet. We need your approval. Please let us know if you accept, or if you need further information do not hesitate to contact us." Neither hotel has the traditional style we were looking for, so we declined and scrambled to find among the much more limited inventory than when we booked our trip in February an acceptable alternative. It's only until we finished our trip and got to know the area better did we realize how far away the two alternative options TripMasters are from Venice (>1 hour each way to Venice via public transportation) and how much cheaper they are compared with our original choice (right in the center of Venice and has stellar reviews). We just felt lucky that we didn't take the bait and fell into their trap. Otherwise, our trip would have been ruined. It's quite blatant when they had the gut to mention this in their email: "a free upgrade to 4 stars Hotel" without disclosing the much different location of the two alternatives. We dislike being treated so dishonestly and will never use them again."

What travelers are saying

"Did the 6-day Lost Fjords backpacking trip with Borea and couldn't be happier with that choice. Professional, safe, accommodating and cheerful, it was a fantastic experience to explore the beautiful Hornstrandir Nature Reserve. Borea has a welcoming basecamp in Hornvik too, which added some comforts to the trip. Wonderful memories that will stay with us from this trip!"

What travelers are saying

"We did their Tromso, Northern Lights & Arctic Coast tour but customized it to add some cities and days. Wonderful experience in working with this travel group, they were very responsive and helpful. Very happy with all the lodging and tour arrangements. It is a self guided tour and we received an excellent itinerary with all the reservation and travel directions we needed. We were fortunate enough to see the Northern Lights but there are no guarantees and it would have been a great trip regardless. Norway is a gorgeous country and everyone was very helpful to these American visitors."

What travelers are saying

"Traveling with Smart Trip from Rome to Croatia was one of the best experiences of my life. It was easy, convenient, and allowed for me to focus on my studies as I knew my travel logistics were covered. The staff at Smart Trip were all friendly and very accommodating to study abroad students, many had studied abroad before and knew what it was like! I loved being able to meet other students studying abroad that I would not have otherwise known were in Rome too! Smart Trip helped create one of my best memories from Europe, cant wait for more!"

What travelers are saying

"We booked in February via TripMasters for a trip to Italy in June. Everything was confirmed in February, after our payment. However, in May, right before our trip, we were told that our hotel in Venice had become unavailable. This is from the email sent by TripMasters : "We were just informed that Sant`Antonin Hotel will not be able to honor our reservation that is why our vendor is offering the following alternative properties that is a free upgrade to 4 stars Hotel: 1st Option: Novotel Venezia Mestre Castellana - Upgrade to 4**** Via Alfredo Ceccherini 21, Mestre, VE, 30174, ITA Room type: Family Room, 1 Double Bed with Sofa bed Bedding type: 1 Double Bed and 1 Double Sofa Bed 2nd Option: Hotel Mercure Venezia Marghera - Upgrade to 4**** Via Malamocco 14, Mestre, VE, 30175, ITA Room type: Starndar, Multiple Beds 2 Twin Beds and 1 Double Sofa Bed Note that these rooms are not booked yet. We need your approval. Please let us know if you accept, or if you need further information do not hesitate to contact us." Neither hotel has the traditional style we were looking for, so we declined and scrambled to find among the much more limited inventory than when we booked our trip in February an acceptable alternative. It's only until we finished our trip and got to know the area better did we realize how far away the two alternative options TripMasters are from Venice (>1 hour each way to Venice via public transportation) and how much cheaper they are compared with our original choice (right in the center of Venice and has stellar reviews). We just felt lucky that we didn't take the bait and fell into their trap. Otherwise, our trip would have been ruined. It's quite blatant when they had the gut to mention this in their email: "a free upgrade to 4 stars Hotel" without disclosing the much different location of the two alternatives. We dislike being treated so dishonestly and will never use them again."

What travelers are saying

"I've traveled to Europe several times before but not like this. Thanks to Kelley and her amazing knowledge and patience with all my queries, my famiy and I enjoyed a customized itinerary filled with a food tour in Paris and a cooking lesson in Naples, history and art lessons at the British Museum and Musee D'Orsay, with enough time to travel independently and make new discoveries with less hassle than before. I absolutely recommend the Relaxed Explorer to anyone looking to make memorable trips with their families that will be cherished by all. Thank you so much Kelley!! Would love to make more good travel memories with your help!!"

What travelers are saying

"Justgo, a name to remember, excellent coordination,well planned tour package to Andaman.Just returned from Andaman trip, good accomodation, food arrangements were good, cab facilities excellent and the drivers were very cordial and more than that a very good coordinator Mr.Ashish Just go has placed in port blair . Hats off to Ashish being more human."

What travelers are saying

"This Greenland adventure was everything one could hope for--incredible hiking, stunning views, kayaking around icebergs, meeting with locals for an in depth knowledge about the country. Kevin, our guide, was also terrific and the organization of the trip was impeccable. Highly recommend this trip or any other Northern countries with Kevin."