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What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"Our 8th OU tour was to Switzerland. We visited many sites in Switzerland, Austria and also a quick stop in Germany. O.U. takes all the stress away by using outstanding Tour Directors who handle everything. Our T. D. Kiara was fantastic! She worked flawlessly throughout the tour, even when we were stuck in Zermatt after a flood. I highly recommend O.U."

What travelers are saying

"Our 8th OU tour was to Switzerland. We visited many sites in Switzerland, Austria and also a quick stop in Germany. O.U. takes all the stress away by using outstanding Tour Directors who handle everything. Our T. D. Kiara was fantastic! She worked flawlessly throughout the tour, even when we were stuck in Zermatt after a flood. I highly recommend O.U."

What travelers are saying

"We were very happy with the trip and how we worked together with you to plan everything. All of the places we went were amazing. Rome had amazing ancient history, art, and architecture as did Pompeii, and Florence had amazing Renaissance history, art, and architecture, while Milan had a little of both but also with the feel of a modern city. The Amalfi Coast and Lake Como were beautiful. We loved Positano (where we stayed) and Ravello best of the places of the places we visited in The Amalfi Coast because they had the most charm and beauty and the least people. In Lake Como, we stayed in Bellagio, but everyplace we visited in Lake Como was beautiful and charming. However, Bellagio, drinking wine and watching the sunset in Varenna, and the boat tour of the lake stood out as our favorite activities. The food was also amazing everywhere, from local places to fine dining the food was fantastic and memorable. We loved Italy. It’s beautiful, and we’ll definitely come back. All of the travel arrangements were excellent and everything was easy. The drivers were friendly and spoke good to excellent English as well as Italian. And having the extra phone was a nice convenience. We didn’t have any stress or difficulties during the trip about the details as they were all taken care of with excellent results. Our favorite drivers: Naples to Positano and back (and Pompeii) Salvatore was excellent. Driving with him was like being with a friend or family member. He was very concerned with our comfort and always suggested places to stop for pictures or a view and had great knowledge of the Naples and The Amalfi Coast. He was also a gentle driver and never made us uncomfortable. Florence Day Trip – I apologize but his name escapes me (maybe Giorgio?), but he was excellent for all the same reasons we liked Salvatore. He even took us to his favorite Gelato shop near his home town and it was so much better than most of what we tried, and since he grew up there he had lots of really interesting local history Milan to Bellagio – I apologize I also forgot this gentleman’s name, but he was a good driver especially around all the curves to and from Bellagio. Not as talkative as the other two, but very friendly and a gentle driver Our favorite guides: Vatican / Franchesca – Interesting personality and very different that the usual guide experience, but we enjoyed her character. She did what we were interested in doing and never let anyone forget that we (and she) were VIP! Pompeii – I apologize I forget her name, but she was very nice and attentive and very interested in what we wanted to know and see and learn more about. It felt tailored to us and what we wanted, which is why you hire a private guide! All of the other guides and drivers were good but the ones above were the best and most memorable. Thanks again for the great trip! We would definitely recommend you to friends, and in fact we already did recommend our friends Derrick and Lorena to you."

What travelers are saying

"We had an absolute blast with Eat Northern Spain! We couldn't have asked for more! I generally have high expectations and I was thoroughly impressed! Their warmth, caring and welcoming approach goes well beyond client service. Thank you for the excellent service and hospitality during our girls-only trip in Spain"

What travelers are saying

"I would like to thank Sami İlhan on his excellent customer service. He is so polite and very professional. I’m really pleased with the service that Fairy Chimneys has provided."

What travelers are saying

"The wildlife viewing was incredible! We were able to take superb photos and the knowledge guides were enjoyable. We were impressed with our accommodations and especially the tented camps. The service at the camps were first rate!"

What travelers are saying

"I would like to thank Sami İlhan on his excellent customer service. He is so polite and very professional. I’m really pleased with the service that Fairy Chimneys has provided."