European River Cruises Sailing Trips & Packages Tours & Trips

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."

What travelers are saying

"Got this tip from a friend who travels a lot in 2019 and since then we always use this company for our travel documents. Always timely and reliable service. I definitely recommend!"

What travelers are saying

"Personnel were all very polite and happy to serve. Service was timely and professional. Most remembered your preferences and were prepared to assist."

What travelers are saying

"We booked an Emerald Waterways river cruise a year ago and paid in full to get a discount. A river cruise was on our bucket list and our travel agent raved on and on about Emerald Waterways. Fast forward to 2020 and the pandemic hit the world hard. We fully expected the cruise to be cancelled and just yesterday it was. I knew that per the terms and conditions that if Emerald cancelled the cruise we were to be offered an alternate sailing date or a FULL refund. BUT, the letter I received said they were "suspending" (not cancelling) all sailings and if I didn't want the future cruise credit I could cancel under their standard terms and conditions. If I cancelled then I would lose a $1,000 deposit! This is a bad faith offer in my opinion. I am so upset with the way this was handled. I understand we are all suffering from the pandemic but Emerald Waterways needs to step up and do the right thing. Rest assured I will not be a future customer of Emerald Waterways."

What travelers are saying

"We just disembarked from the Nuremberg to Budapest cruise and I needed to tell you before writing to Trip Advisor and other sites how disappointed we are with the total lack of hygiene and assistance provided! I have never experienced a situation where servers and food prep workers who were coughing and sneezing and obviously sick were allowed to work and spread germs to passengers or customers! We as well as many others on your ill fated cruise became sick due to your negligence. No one was required to sanitize their hands when entering or leaving the dinning room or ship. the rails were never wiped down or disinfected, and people who were coughing or sneezing then used the rails only made things worse. When we were in Vienna I was too ill to leave the ship, the front desk person Jozeph was going to the post office and I asked him if he could purchase for me some decongestants. He only drew on the map how I could walk there???? Is this the special five star treatment you offer and advertise? Many passengers on board became sick and it is your fault. There were other issues like the quality of food at dinner and the poor service, but the above is outrageous and reportable to prevent others from this situation."