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What travelers are saying

"A year ago my family and myself took a sailing trip to the Greek Islands. We hired a skipper named Reinhard Fallbacher (Ray) for the trip based on a recommendation from a respected and dear friend but also based on his reputation and experience as an Edelweiss Tours team member. Regretfully, although the trip itself was very good and under the most friendly and cordial environments, this man was not accountable for the cash advances we made for the trip. Firstly, he never gave us an account (of any kind) of the trip’s expenses in terms of our deposit, as agreed upon. Secondly, he never returned the money that we were owed from our deposit (upwards of 1,500-2,000 euros). Thirdly, and perhaps worse of all, despite our many friendly and amicable attempts of sorting this matter out through email, WhatsApp texts and even phone calls, Ray has avoided for more than a year. I sincerely wish I wouldn’t have to involve Edelweiss Tours in this situation but I thought, both the company and fellow adventure seekers like myself, should be aware of this person’s behavior. I believe the tourism industry is based on trust and reputation and I felt compelled to convey this situation to others. Despite me and my family being extremely friendly, this man betrayed our trust and our friendship. Rodrigo Gonzalez Mexico City"