India Trains & Rail Trips & Packages Tours & Trips

What travelers are saying

"Absolutely amazing two week trip to Mexico. Phoebe was very knowledgeable and helped us plan a fabulous itinerary. The hotels she'd recommended were perfect and in excellent locations. Our guides were helpful, friendly and spoke excellent English and when we contacted the Mexico office to squeeze in another excursion, they were responsive and immediately organised everything. All round brilliant customer service and Mexico was the most interesting and beautiful place to visit! Thank you!"

What travelers are saying

"It is a difficult job to make everybody happy all of the time, but you ladies do a superb job. We were definitely off the beaten path, and when following that path there are sometimes unexpected surprises, but every bump was handled beautifully."

What travelers are saying

"We were six women and came on this india tour from Sydney and did it private option and we are happy with all services that company provided"

What travelers are saying

"We booked a trip with TravelLocal and received a local guide in Jordan. The communication was bad and we had to keep correcting the information. We finally had an itinerary with the correct information and no notification of cancelation fees so we went ahead and confirmed it. Less than a week later we experienced an emergency and reached out to cancel. We were then told there were no refunds. Then told the cancelation policy was in the booking offer (as TravelLocal's policy says), but it was proven not to be included in the offer. We were then told we would be given a minimal refund, which we refused holding onto the truth. We were then told the cancelation policy was 30%, then we were told 20%. The story kept changing. What did not change was the RUDE, UNPROFESIONAL, ACCUSING communications from the tour guide we were given by TravelLocal. We reached out to TravelLocal for assistance and received NO RESPONSE. Here is an example of one communication: "th way i see it , even with cheaper price , adding the cancellation fees , you will end up paying more that original amount. i can see and advise you that COmpleteing the booking with us as it is wiuld actuially cost you" It was a horrible experience and I will look for a professional company I can trust with my future travel needs."

What travelers are saying

"I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can’t have my refund back. When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning. I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund. I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information."

What travelers are saying

"It is a difficult job to make everybody happy all of the time, but you ladies do a superb job. We were definitely off the beaten path, and when following that path there are sometimes unexpected surprises, but every bump was handled beautifully."

What travelers are saying

"We were six women and came on this india tour from Sydney and did it private option and we are happy with all services that company provided"

What travelers are saying

"We were six women and came on this india tour from Sydney and did it private option and we are happy with all services that company provided"