Indonesia Luxury Hiking Tours & Packages Tours & Trips

What travelers are saying

"My daughter and I were repatriated because she contracted dengue fever. Though I do not hold Intro responsible for acts of nature, I do hold them responsible for the way they respond to acts of nature. Our 30-year-old guide could not handle an emergency and was busy with the other guests taking them on the prescheduled tours and taking care of his needs like going to the gym. My daughter had a fever on Saturday morning, which was reported to our Intro guide. We left Mexico on Monday and on Thursday the Mexico tour manager finally got back to me. It falls on Intro’s corporate policies and systems of support to help guests during emergencies. Their current systems at best are abysmal. Intro cannot expect a guide to deal with emergencies and manage the tour at the same time. They should have a support team for situations like this instead of leaving guests out to figure it out in a foreign country while the rest of the tour group is out having a fabulous time and the guide is unreachable my phone. I am in shock that Intro mishandled such a serious situation with 15 years in the business. The company dropped the ball multiple times but it is inexcusable to provide zero support during a medical emergency. I purchased the best insurance and I arranged and prodded and called and hussled to get my daughter care. In the meantime it was radio silence on Intro’s end. I had to pay over 1000$ usd out of pocket just to get basic care. I am appalled at the lack of care, compassion, and customer service. The only reason we stood a chance is because I made all the arrangements and I had excellent insurance. Intro endangers the lives of the people they are paid to serve through negligence and dereliction. My mistake after traveling to 28 countries on my own was thinking we would be safe with a tour company based in the U.K. and Australia. My daughter will be hospitalized for four days and three nights in the United States. She has had ongoing medical care because of the severity of the illness which Intro has minimized. There’s a reason why I took her out of Holbox immediately. The care she received in Mexico pales in comparison to what she is getting in the United States. During a tropical storm, Intro decided it was best to take us to an island that was on the coast, flooded, and remote. The conditions on the island were abysmal. Most of the island was in accessible by foot or vehicle because of severe flooding. Their drivers leave much to be desired in terms of safety. The accommodations are hit and miss as is the food offered. Some of the accommodations were great. Some of the accommodations were subpar. I brought my concerns to the guide multiple times only to be told that I needed to have requested an upgrade."

What travelers are saying

"We booked a trip with TravelLocal and received a local guide in Jordan. The communication was bad and we had to keep correcting the information. We finally had an itinerary with the correct information and no notification of cancelation fees so we went ahead and confirmed it. Less than a week later we experienced an emergency and reached out to cancel. We were then told there were no refunds. Then told the cancelation policy was in the booking offer (as TravelLocal's policy says), but it was proven not to be included in the offer. We were then told we would be given a minimal refund, which we refused holding onto the truth. We were then told the cancelation policy was 30%, then we were told 20%. The story kept changing. What did not change was the RUDE, UNPROFESIONAL, ACCUSING communications from the tour guide we were given by TravelLocal. We reached out to TravelLocal for assistance and received NO RESPONSE. Here is an example of one communication: "th way i see it , even with cheaper price , adding the cancellation fees , you will end up paying more that original amount. i can see and advise you that COmpleteing the booking with us as it is wiuld actuially cost you" It was a horrible experience and I will look for a professional company I can trust with my future travel needs."