Italy Nature & Wildlife Trips & Packages Small Group Tours & Trips

What travelers are saying

"The booking process for my forthcoming trip to Peru on the Salkantay trek in November went very smoothly"

What travelers are saying

"We purchased two backpacks from Rick Steves Europe. One of them arrived damaged and unusable. Their website says that you must contact them if you receive damaged merchandise. I have attempted to email them through their website and I have left 3 voicemails (nobody answers the phone, ever!) and nobody has contacted me back. At this point, it seems like I've been ripped off. Buyer beware. Extremely disappointed."

What travelers are saying

"THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent. We booked a trip to Europe with them, and it was a mess from start to finish. The flight that we paid extra for (it's worth the extra money for me to fly nonstop) was changed by the airline to include a stop, but Gate 1 wouldn't refund the extra amount they charged me for it. They also refused to call Delta about the flight change - even though Delta told me that all Gate 1 had to do was call to request the change back to a nonstop flight for me (at no extra charge). After I called Gate 1 out on this, they suddenly claimed that they HAD called Delta, but that they didn't know when and didn't know who they spoke with, and they couldn't call with me on the line. They also promised me a $450 credit to make up for the extra night of hotel I could not be used because of their incompetence, and said they would apply it to my account. However, they did not actually issue that credit. When I brought it up, they told me that since I'd made final payment prior to their issuance of the credit, they weren't going to give it to me anymore. Excuse me, but YOUR inability or failure to do what YOU promised to do is not my fault or my problem. This is further evidence of incompetence, dishonesty, and fraud. Gate 1 clearly does not care one bit about their customers or their reputation. Gate 1 should go out of business. I'm reporting them to the various state agencies for their dishonest business practices."

What travelers are saying

"The cruise was cancelled 2 weeks before departure. The replacement was a serious step down and appalling. The Croisi Boat (MV Beethoven) should be avoided at all possible cost. It is a rattling banging creaking heap. VJV just dump people when they arrive (they booked flights and transfers) with no refreshments, no protection from the cold and no information. They are just let to wait for the boat to allow them on, which was around 2 hours. To save money, they all dock alongside each other and this boat is the last. You need to cross two other boats to get ashore and the crossings are precarious and worrying for elderly or disabled passengers. It is impossible to sleep in cabins akin to prison cells with the torture of noise all night long"

What travelers are saying

"We purchased two backpacks from Rick Steves Europe. One of them arrived damaged and unusable. Their website says that you must contact them if you receive damaged merchandise. I have attempted to email them through their website and I have left 3 voicemails (nobody answers the phone, ever!) and nobody has contacted me back. At this point, it seems like I've been ripped off. Buyer beware. Extremely disappointed."

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"