Italy Trains & Rail Trips & Packages Tours & Trips

What travelers are saying

"This was their July 22 Cruise “Delights if the Danube” Absolutely awful company, great at taking your bookings and money but it then ends there. We paid a premium rate for what they listed as “Delights of The Danube” river cruise. They changed our ship, so we did not get what we paid for, and no pool as we originally specified. The drinks in the drinks package had very little choice. One draft beer is all that is available, and that is pretty poor as it is, you can’t even buy bottled beers or any other draught beer as that one is your only choice. Wines at meal times are either red, white or Rosa, no choice, just those three.The ship they put us on “boasted” a new wine bar, it didn’t serve any wines or beers at all the entire week, it wasn’t even stocked or manned, but it did have a kettle and tea or coffee !!!. The trips ashore are advertised to deceive you, this is appalling. Some of the trips are over two and a half hours each way on a coach, and the shorter ones are rushed, don’t be fooled by their misleading advertising. The train journeys are an absolute nightmare, even though we booked first class there and back. You have to rush between connecting trains while dragging your luggage with you, and the connecting times are tight, we felt so sorry for those less able who were severely stressed. On part of the journey we were told that 1st class was not available, we were put in filthy overcrowded carriages, with our luggage carriages away, and professional thieves operate on these trains. Some of our fellow passengers, on our cruise, were robbed on the way to the cruise and the way home. Great Rail offered us the paltry sum of £30 compensation for this. Once we got on the cruise we were excited, but that quickly changed, we spent the first two days moored up overlooking an industrial estate, yes an industrial estate, that’s what Great Rail advertise as a “Delight of the Danube”. When we complained and asked why are we on an industrial estate,we were told “because it’s cheaper than mooring up in a city or town”. We complained to the reps on the cruise, as did numerous others, only to be told that they don’t actually work for Great Rail, they are sub contracted free lancers, and that we would have to take it up with Great Rail upon our return. After numerous phone calls and e-mails we have been offered a derisory amount on one of their vouchers, which only benefits Great Rail, why would we want to go back with such an incompetent company? The communication with Great Rail is appalling once they have your money, be warned. Overall I have to say that Great Rail are appalling, amateurs playing in a market they simply don’t understand, their advertising is very misleading, that’s putting it politely!! The tone of their responses are arrogant, they simply ignore many of the points raised, and they honestly don’t seem to care, they are all image and no substance."

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"We booked in February via TripMasters for a trip to Italy in June. Everything was confirmed in February, after our payment. However, in May, right before our trip, we were told that our hotel in Venice had become unavailable. This is from the email sent by TripMasters : "We were just informed that Sant`Antonin Hotel will not be able to honor our reservation that is why our vendor is offering the following alternative properties that is a free upgrade to 4 stars Hotel: 1st Option: Novotel Venezia Mestre Castellana - Upgrade to 4**** Via Alfredo Ceccherini 21, Mestre, VE, 30174, ITA Room type: Family Room, 1 Double Bed with Sofa bed Bedding type: 1 Double Bed and 1 Double Sofa Bed 2nd Option: Hotel Mercure Venezia Marghera - Upgrade to 4**** Via Malamocco 14, Mestre, VE, 30175, ITA Room type: Starndar, Multiple Beds 2 Twin Beds and 1 Double Sofa Bed Note that these rooms are not booked yet. We need your approval. Please let us know if you accept, or if you need further information do not hesitate to contact us." Neither hotel has the traditional style we were looking for, so we declined and scrambled to find among the much more limited inventory than when we booked our trip in February an acceptable alternative. It's only until we finished our trip and got to know the area better did we realize how far away the two alternative options TripMasters are from Venice (>1 hour each way to Venice via public transportation) and how much cheaper they are compared with our original choice (right in the center of Venice and has stellar reviews). We just felt lucky that we didn't take the bait and fell into their trap. Otherwise, our trip would have been ruined. It's quite blatant when they had the gut to mention this in their email: "a free upgrade to 4 stars Hotel" without disclosing the much different location of the two alternatives. We dislike being treated so dishonestly and will never use them again."

What travelers are saying

"We booked in February via TripMasters for a trip to Italy in June. Everything was confirmed in February, after our payment. However, in May, right before our trip, we were told that our hotel in Venice had become unavailable. This is from the email sent by TripMasters : "We were just informed that Sant`Antonin Hotel will not be able to honor our reservation that is why our vendor is offering the following alternative properties that is a free upgrade to 4 stars Hotel: 1st Option: Novotel Venezia Mestre Castellana - Upgrade to 4**** Via Alfredo Ceccherini 21, Mestre, VE, 30174, ITA Room type: Family Room, 1 Double Bed with Sofa bed Bedding type: 1 Double Bed and 1 Double Sofa Bed 2nd Option: Hotel Mercure Venezia Marghera - Upgrade to 4**** Via Malamocco 14, Mestre, VE, 30175, ITA Room type: Starndar, Multiple Beds 2 Twin Beds and 1 Double Sofa Bed Note that these rooms are not booked yet. We need your approval. Please let us know if you accept, or if you need further information do not hesitate to contact us." Neither hotel has the traditional style we were looking for, so we declined and scrambled to find among the much more limited inventory than when we booked our trip in February an acceptable alternative. It's only until we finished our trip and got to know the area better did we realize how far away the two alternative options TripMasters are from Venice (>1 hour each way to Venice via public transportation) and how much cheaper they are compared with our original choice (right in the center of Venice and has stellar reviews). We just felt lucky that we didn't take the bait and fell into their trap. Otherwise, our trip would have been ruined. It's quite blatant when they had the gut to mention this in their email: "a free upgrade to 4 stars Hotel" without disclosing the much different location of the two alternatives. We dislike being treated so dishonestly and will never use them again."