Kona Tours & Trips

What travelers are saying

"I gave 1 star to everything because I have no idea what the tour was like. I had booked a 5 day tour with this group starting today with 4 of my friends. I came early to see friends in Portland and unfortunately on Saturday developed a scratchy throat. A COVID test revealed I was COVID positive. I immediately contacted the company and did the responsible thing by isolating myself in a hotel room and letting them know I wouldn't be able to go on the tour. I requested a credit so that I could do the tour some other time, as I was pretty disappointed to miss it. I was told that no credit would be provided and that I basically forfeited the entire fee, even though I'm sure they will be cancelling my hotel room and renting out my bike to others. I encouraged my friends to still go, rather than all of us losing our money, but the overall experience has left a bad taste in my mouth. They pointed out I had signed paperwork that has a paragraph in there stating that were I to get COVID I would have to leave the tour immediately, but this just feels like bad form. I am truly trying to do what is best for everyone. I am sitting in a hotel room watching tv for days on end to protect people here, and all I wanted was the consideration of a credit (even a partial one) to be used at a later date. I really should have just lied and not told them, I'm not that sick, I'm just responsible."

What travelers are saying

"Tour is advertised as an "active" tour. However, YMT sold the tours to seniors and others who were unable to walk more than 1/8 mile, unable to navigate stairs or had to walk with the aid of walkers. As a result, 80 percent of the "explorations" were to visitor centers, look out points, stores or washrooms, that were within 100 feet or less of the bus. This tour should be categorized as "relaxed". A big disappointment! The bus driver was friendly and accommodating and drove us safely from one site to another. He sold water to the guests in small bottles for $1 each. I think YMT should be more conscientious of the environment and at least offer bottle refills, especially since the guide practically demanded that each person drink one gallon of water per day. The tour guide was marginally knowledgeable about the area and spent too much time telling us about her private life and friends. She led one hike, but talked mostly about how the rains had changed the landscape. One day she left two guests at the hotel and wanted the people on the bus to take responsibility for not letting her know that people were missing. We were encouraged to find hikes to take on our own, which I felt compromised safety, especially when we had an hour or so to "explore" - there was no safety or backup plan, especially if something untoward happened on a hike. She opted out of taking us to the sunset tour of the Grand Canyon telling us that it was raining and we wouldn't be able to see anything. So a couple of us went to the site on our own and it was possibly one of the best experiences I had on the entire tour (and not a drop of rain!). I often felt bullied into purchasing lunches or meals "offered" by the guide, who made it sound like there were no other options. It was difficult to listen to her brag about how well she was doing and how happy everyone was, when many people were complaining that the tour was not what they expected - mostly because it was too active!!! The accommodations were mostly good - a couple of anomalies (one with a plugged sink and no hot water for a shower, another with a pervasive bad odor). The excursions offered at the time of booking were mostly unavailable later (except for the over-priced meals). Another disappointment because I booked the tour partly because of one of the excursions offered at the time of booking. I would not recommend this tour, because I don't think it is advertised correctly."

What travelers are saying

"they are taking too long to refund our cancelled holiday from May 2020. cannot get any info from them when it will be refunded back to us."

What travelers are saying

"This Greenland adventure was everything one could hope for--incredible hiking, stunning views, kayaking around icebergs, meeting with locals for an in depth knowledge about the country. Kevin, our guide, was also terrific and the organization of the trip was impeccable. Highly recommend this trip or any other Northern countries with Kevin."

What travelers are saying

"A bucket list place - balloon rides...a bucket list activity - a trip that’s epic for anyone."