North America Horseback Riding & Equestrian Trips & Packages Tours & Trips

What travelers are saying

"The trip was really fantastic. We enjoyed it. I chose this trip with my family and we love the diversity policy of the company. They treat all the clients very well and equally. They also highlighted different cultures of Canada during our tours and gave us a chance to meet with the Indigenous groups of Canada which was appreciable."

What travelers are saying

"The trip was really fantastic. We enjoyed it. I chose this trip with my family and we love the diversity policy of the company. They treat all the clients very well and equally. They also highlighted different cultures of Canada during our tours and gave us a chance to meet with the Indigenous groups of Canada which was appreciable."

What travelers are saying

"Four of us recently traveled to Yellowstone in early September 2024. We were part of a small 10 guest group. Our guides, David Whaylad and Kathy Powell were extraordinary! They both exuded such a love and appreciation for the area that it was infectious. They guided us to areas that larger groups did not have access to and often times, they surprised us with "treats" after our adventure was done. I highly recommend Austin Adventures and look forward to another trip in the near future. Thank you Kathy & David!"

What travelers are saying

"I recently took a trip to Kenya and I cannot imagine any other tour operator doing a better job. Let's start at the beginning. My flight from the US landed first in London and then a second flight was to have gone to Kenya. The airline nightmare began with AA being two hours late causing me to miss my next flight on British Air. BA had given my flight away before I got off the plan and had no acceptable replacement. I spent three days and nights at Heathrow airport forcing me to miss those days of my tour. I stood in lines hours long at the airport and my second replacement flight never left the ground after being held hostage in the plane for hours. I was ready to go home. My phone would not work much of the time in the airport, but I was finally able to contact Best Singles Travel. They figured out a way to arrange for a driver to meet me at the Nairobi airport three days after my trip began and take me to Samburu, a five hour drive where the group was then located. If it had not been for this effort in figuring out a way for me to meet my group then this trip would have been lost for me. And what a shame that would have been because once I finally arrived it was magical. I saw every animal as well as much of the countryside driving all over even with missing three days. The lodges were picturesque with monkeys playing on expansive grounds, wild birds and animals, beautiful colored geckos, mountains and streams in the background where the sun met a landscape expanding as far as the eye could see producing sunsets like those seen in National Geographics. Oh, did I mention the food? No US chemicals. Just organically grown and delicious. If anyone reading this decides to travel to Kenya then I hope you stop to see David Sheldrick's rescued baby elephants. I am grateful that Best Singles Travel and Patrick, our knowledgeable considerate tour guide, took the time, effort and resources to make the remainder of this trip happen for me because now I cannot imagine having missed it. This trip was organized, included lovely memorable hotels/lodges and attentive to our needs."

What travelers are saying

"I gave 1 star to everything because I have no idea what the tour was like. I had booked a 5 day tour with this group starting today with 4 of my friends. I came early to see friends in Portland and unfortunately on Saturday developed a scratchy throat. A COVID test revealed I was COVID positive. I immediately contacted the company and did the responsible thing by isolating myself in a hotel room and letting them know I wouldn't be able to go on the tour. I requested a credit so that I could do the tour some other time, as I was pretty disappointed to miss it. I was told that no credit would be provided and that I basically forfeited the entire fee, even though I'm sure they will be cancelling my hotel room and renting out my bike to others. I encouraged my friends to still go, rather than all of us losing our money, but the overall experience has left a bad taste in my mouth. They pointed out I had signed paperwork that has a paragraph in there stating that were I to get COVID I would have to leave the tour immediately, but this just feels like bad form. I am truly trying to do what is best for everyone. I am sitting in a hotel room watching tv for days on end to protect people here, and all I wanted was the consideration of a credit (even a partial one) to be used at a later date. I really should have just lied and not told them, I'm not that sick, I'm just responsible."

What travelers are saying

"Riding in the mountains is great fun. The instructors are friendly and helpful."

What travelers are saying

"Riding in the mountains is great fun. The instructors are friendly and helpful."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."