Patagonia Adventure & Adrenaline Tours & Packages Tours & Trips

What travelers are saying

"QWERTY travel did an awesome job of planning our trip. After speaking with Constance she offered a couple of optional itineraries. We worked together to tweek them to our specific desires. Our trip was designed just for the two of us and was a total of 25 days. Constance was always available and easy to work with. She planned our trip perfectly and everything went flawlessly. All of the transports and optional excursions were prompt for pickup. The guides spoke good English and very knowledgeable. While on our trip we reached out to Constance to book an additional excursion for the following day which she promptly completed. I cannot say enough positive things about this tour operator and it’s agent."

What travelers are saying

"QWERTY travel did an awesome job of planning our trip. After speaking with Constance she offered a couple of optional itineraries. We worked together to tweek them to our specific desires. Our trip was designed just for the two of us and was a total of 25 days. Constance was always available and easy to work with. She planned our trip perfectly and everything went flawlessly. All of the transports and optional excursions were prompt for pickup. The guides spoke good English and very knowledgeable. While on our trip we reached out to Constance to book an additional excursion for the following day which she promptly completed. I cannot say enough positive things about this tour operator and it’s agent."

What travelers are saying

"I have travelled with ROW numerous times, including four trips on the Rogue River. Every trip has been wonderful and every person associated with ROW has been nice, knowledgeable, professional and fun. The Rogue is a great river and the trip is an excellent one for two people or a large group—and I have done both. I’ve taken both of my kids, one time each, and have organized groups of colleagues twice; most recently in 2019 when 14 of us gathered. The guides at ROW are great and help to make the trip very enjoyable. The scenery, lodging and the wonderful outdoors including warm air and refreshing water, make for a wonderful escape from the everyday routine. The fact that this trip offers beds and indoor plumbing is a nice benefit and allows those who have an aversion to camping a chance to see the wilderness. I have recommended ROW and the Rogue trip more times than I can count and my group has already reserved our trip for 2021. What are you waiting for?"

What travelers are saying

"Great Wilderness courses!"

What travelers are saying

"Thank you for diligently planning and coordinating my travels during a crazy time. I didn't think I would feel comfortable traveling internationally, but after going through it, I'm ready to go on my next trip abroad. The Argentinian side of Patagonia was spectacular and the weather and views to/from Fitz Roy completed my vision of the Patagonian mountains. Our group felt very accomplished. Ushuaia was a completely different environment, reminding me of San Francisco - cooler and with beautiful mountains. The team at Ushuaia (Jorge & Marcella) were super accommodating and they made my excursions more enjoyable. The other group participants were all local Argentinians and made me feel welcomed - I've made new friends along the way. I will definitely recommend Ushuaia to anyone traveling to the region. The hikes were equally challenging and the service they provided was excellent. It was a great way to end the trip! Thank you again for the adventures and I hope to see you again soon."

What travelers are saying

"Thank you for diligently planning and coordinating my travels during a crazy time. I didn't think I would feel comfortable traveling internationally, but after going through it, I'm ready to go on my next trip abroad. The Argentinian side of Patagonia was spectacular and the weather and views to/from Fitz Roy completed my vision of the Patagonian mountains. Our group felt very accomplished. Ushuaia was a completely different environment, reminding me of San Francisco - cooler and with beautiful mountains. The team at Ushuaia (Jorge & Marcella) were super accommodating and they made my excursions more enjoyable. The other group participants were all local Argentinians and made me feel welcomed - I've made new friends along the way. I will definitely recommend Ushuaia to anyone traveling to the region. The hikes were equally challenging and the service they provided was excellent. It was a great way to end the trip! Thank you again for the adventures and I hope to see you again soon."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."

What travelers are saying

"I have been a return guest of SOW for the past 4 years, and time after time, they never disappoint. Through their trips, it is quite evident that they always treat their guests with high quality service coupled with stories, smiles, laughter, and endless knowledge about marine life, environment, and kayaking, Each of the staff have pure joy for their jobs! I have specific needs due to living with a disability and unfortunately, there are a very few companies that will "take the risk" and include me on their trips. SOW had no hesitation and just was willing to be curious to work with me to determine the appropriate options to make it work for both of us. It took open and honest communication to ensure that trips safe for both of us, while not compromising the service for their other guests on the trips. It takes understanding from both ends. Thank you for your acceptance, honesty, and problem-solving to makes things work. And the weeks of being in the outdoors with the wildlife are simply magical and bliss! These are the weeks that I look forward too over the years because it reminds me the simplicities of life - enjoying being in the outdoors, the company of others, and witnessing the beauty of wildlife. Thank you so much for your excellent care and for the heartfelt trips."