Pelling Tours & Trips

What travelers are saying

"I embarked on a solo trek to EBC with Himalayan Glacier for 9/18/24 to 10/6/24. Everything went well until 9/30/24 when I developed acute mountain sickness. No choice, I had to be evacuated via helicopter and subsequently hospitalized. What none of the trekking companies tell clients, including Himalayan Glacier Adventures clients, is that the client, meaning YOU, are expected to pay all hospital costs and helicopter evacuation costs (mine were $4600 for helicopter only) by credit card before being “allowed” to leave Nepal (their words). The emergency insurance policy that every client is made to buy is intended to reimburse YOU. The hospital staff of Swacon Hospital in Kathmandu, including several nurses, physically blocked me from getting on the elevator after being discharged, and the representative of the helicopter evacuation company threatened to call the police if I did not give him my credit card. The Himalayan Glacier representative who was to drive me to the airport refused to do so. I repeatedly texted Rayuna from Himalayan Glacier because I felt very uncomfortable and unsafe as the sole woman in a situation where I didn’t speak the language. Rayuna never came. After repeated phone calls to World Nomads Insurance Company, they emailed an “intention to pay document” to cover the hospital costs. The helicopter evacuation costs were subsequently promised by World Nomads some hours later. I never imagined that I could be blocked from leaving Nepal, and that Himalayan Glacier would allow something like this to happen to one of their clients. A male driver and the man from the helicopter evacuation company subsequently drove me to the airport, but I was very frightened to ride with a man who had been berating me for the past three full hours. Since I was in the hospital for 6 days, I requested a partial refund from Himalayan Glacier for unused tea house accommodations, meals, unused guide and porter, and transportation to the airport, which they have denied. Note: When I mentioned that I had read the insurance policy from World Nomads and it did not mention that the client was responsible for payment up front, the representative from the helicopter company stated, “If they printed that then no one would buy their policy.”"

What travelers are saying

"Over all fantastic Excellent service, great prices, superb tours, brilliant customer service, highly recommended"

What travelers are saying

"Absolutely amazing two week trip to Mexico. Phoebe was very knowledgeable and helped us plan a fabulous itinerary. The hotels she'd recommended were perfect and in excellent locations. Our guides were helpful, friendly and spoke excellent English and when we contacted the Mexico office to squeeze in another excursion, they were responsive and immediately organised everything. All round brilliant customer service and Mexico was the most interesting and beautiful place to visit! Thank you!"

What travelers are saying

"We were six women and came on this india tour from Sydney and did it private option and we are happy with all services that company provided"