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8 Trips match your criteria (1 - 8 shown)
Highlights
Themes
Cultural, Nature & Wildlife, Family Friendly, National Parks
What travelers are saying
"I don't typically write reviews about any enterprise, as I consider their perspective and the challenges they face. However, my recent experience with Star Tours UK has compelled me to write my first review, due to the gravity and helplessness I felt in the situation. I recently experienced an appalling and highly unethical service from Star Tours UK, that I feel compelled to share, in the hope that potential customers will avoid falling victim to their dubious practices. On March 22, 2024, I booked the Panoramic Europe 5-day trip with Star Tours for myself and my family, scheduled for departure on May 13, 2024 (Invoice No: 338341, Booking Reference: 158599/ ALIM). I paid an advance of £765 (approx. ₹78,000) for the trip (enclosing invoice). Unfortunately, due to unforeseen circumstances, I had to cancel my booking immediately after making it. This cancellation was made well months in advance of the trip's departure date, yet to my dismay, Star Tours refused to refund even a single penny of my payment. This treatment is especially egregious considering my longstanding relationship with Star Tours. Over the years, I have been a loyal customer, having taken their Scotland trip thrice, and my relatives and colleagues have also frequently availed their services. Despite this loyalty, Star Tours showed no consideration or goodwill in handling my situation. What makes this situation even worse is that their own cancellation policy states that cancellation charges begin at 25% of the total holiday cost only if notice is given 28 days before departure. Since my cancellation was made well months in advance, there should have been no charge at all. Their refusal to refund my advance payment is not only unfair but also indicative of their deeply unethical business practices. Star Tours should have considered my request for a refund given the significant notice provided and my history as a loyal customer. Their complete lack of flexibility and empathy is shocking. Furthermore, when I inquired about the refund over the phone, their customer service was negligent and dismissive, showing no intention of assisting me or understanding my predicament. It is also worth noting that friends, relatives, and colleagues who had to cancel similar trips with other travel companies have promptly received their refunds. These companies demonstrated genuine customer-friendly policies and understood the importance of treating their clients with fairness and respect. This stark contrast only highlights the unethical nature of Star Tours’ practices. I strongly urge potential customers to reconsider booking with Star Tours. Their lack of integrity, disregard for customer loyalty, and unethical behavior are appalling. At any time, you could find yourself in a similar situation, facing unexpected circumstances, and you deserve a travel company that values its customers and operates with transparency and fairness. Look for genuine, customer-friendly tours and avoid Star Tours at all costs. Regards, Mahitosh Satish (Contact- +91 7907608813)"
Highlights
Themes
Cultural, Nature & Wildlife, Culinary & Wine, Family Friendly, Cycling & Biking, Local Immersion & Homestays, Train & Rail Journeys, Photography, National Parks, Climbing & Mountaineering, Transformative
What travelers are saying
"DO NOT BOOK WITH THIS COMPANY!!!! They SCAMMED ME AND MY FAMILY OUT OF 5,000 US Dollars!!!"
All Russia Family Friendly Trips & Packages, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Russia Family Friendly Trips & Packages
Highlights
Themes
Cultural, Nature & Wildlife, Culinary & Wine, Family Friendly, Hiking & Walking, Local Immersion & Homestays, National Parks, Trekking & Expeditions, Transformative
What travelers are saying
"DO NOT BOOK WITH THIS COMPANY!!!! They SCAMMED ME AND MY FAMILY OUT OF 5,000 US Dollars!!!"
Themes
Cultural, Family Friendly, Train & Rail Journeys
What travelers are saying
"Another wonderful trip organised by the team at Audley Travel. This time we arranged a holiday to South Africa. Robyn Hutchons was our advisor and her personal experience and knowledge was invaluable in planning the holiday. The local ground agents in South Africa were extremely helpful in resolving some car hire problems. All in all, I have no hesitation in recommending Audley and we will certainly be using them again for our holidays."
Highlights
Themes
Cultural, Family Friendly, 50 Plus, Education / Learning
What travelers are saying
"I enrolled early in the French Art Voyage because of the caliber of the sites visited: no visit to the overly crowded Louvre but rather to Monet’s Giverny and Cezanne’s studio. A preliminary itinerary I just received has no mention of Giverny so I went online to be sure it was still open. It is. I checked Cezanne’s studio and found it closed for renovation. I called Road Scholar to ask why Giverny was canceled and did they mean Cezanne perhaps. A customer service rep was clueless. I spelled Giverny to her twice. She put me on hold for 15 minutes, returned and said someone would contact me. I told her to wait a minute. I had more. Was Cezanne’s studio to be canceled as well.? Five days later I get an email from Judith telling me Giverny was not officially on the itinerary, Cezanne’s studio had to be removed due to renovation and I could not see the Mona Lisa!!! I responded saying I sensed some bait and switch also reminding her I NEVER asked about the Mona Lisa. She replied telling me how to arrange Giverny for myself and reiterating that I could not see the Mona Lisa!!!! I have experienced ageism but not gaslighting like this. I am not an old fool who imagined Giverny on the itinerary. I am not an old fool insisting on a Mona Lisa that was not. Road Scholar has no business marketing to elders with staff like this."
Highlights
Themes
Cultural, Nature & Wildlife, Family Friendly, Local Immersion & Homestays, Train & Rail Journeys, National Parks, High Adventure, Festivals & Special Events
What travelers are saying
"Delighted by the experience."
Highlights
Highlights
Themes
Cultural, Family Friendly, Hiking & Walking, Local Immersion & Homestays, Train & Rail Journeys, Education / Learning, High Adventure, Climbing & Mountaineering
What travelers are saying
"The people who work for this company are top notch! Guides are knowledgeable and full of good humor! I had the chance to stay at Three Camel Lodge and the food, service and resort grounds are terrific! I highly recommend."
Highlights
Themes
Cultural, Nature & Wildlife, Family Friendly, National Parks, Small Ship Cruise
What travelers are saying
"We had a fabulous time! The ship was really well maintained. The staff seem to go out of their way to be friendly, get to know passengers, help out whenever necessary. The Cruise director Kamel was brilliant, the captain and crew were a visible presence. Loved the food, always fresh. Lovely baked goods and so nice to just have a never-ending supply of house champagne, wine and a good range of cocktails. Mick Fogg was in charge of the group of naturalists who took us out on our daily zodiac trips. He has a great group of smart, well educated people who made it all so interesting. Every evening there was a recap of that day and a summary of the following days activities. It was all explained to us very clearly and all the zodiac groups were super well organised. The guides went out of their way to show us anything they could find: crocodiles, birds, turtles, fish, sharks... All up, BRILLIANT TRIP!!!"
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