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What travelers are saying
"I enrolled early in the French Art Voyage because of the caliber of the sites visited: no visit to the overly crowded Louvre but rather to Monet’s Giverny and Cezanne’s studio. A preliminary itinerary I just received has no mention of Giverny so I went online to be sure it was still open. It is. I checked Cezanne’s studio and found it closed for renovation.
I called Road Scholar to ask why Giverny was canceled and did they mean Cezanne perhaps.
A customer service rep was clueless. I spelled Giverny to her twice. She put me on hold for 15 minutes, returned and said someone would contact me. I told her to wait a minute. I had more. Was Cezanne’s studio to be canceled as well.?
Five days later I get an email from Judith telling me Giverny was not officially on the itinerary, Cezanne’s studio had to be removed due to renovation and I could not see the Mona Lisa!!!
I responded saying I sensed some bait and switch also reminding her I NEVER asked about the Mona Lisa.
She replied telling me how to arrange Giverny for myself and reiterating that I could not see the Mona Lisa!!!!
I have experienced ageism but not gaslighting like this. I am not an old fool who imagined Giverny on the itinerary. I am not an old fool insisting on a Mona Lisa that was not.
Road Scholar has no business marketing to elders with staff like this."
