Southeast Asia Budget River Cruise Tours & Packages Tours & Trips

What travelers are saying

"We have just returned from a 10 night Cambodian Experience tour with Insider Journeys from Phnom Penh to Siem Reap. The tour provided an excellent overview of the country, people and culture as well as a range of experiences including tuk tuks, boat trips, cyclos, temples, pagodas and of course outstanding food experiences and tasting. Accommodation was always comfortable and clean and transport well maintained. Each day was different from the last, covering from the stark reality of the killing fields to the magnificent Angkor Wat. Free time was available for exploring as well. Our guide Virak was knowlegeable, friendly, accommodating and passionate about his country and contributed greatly to our overall positive experience. The highlights of course were Angkor Wat and the nearby temples, the home stay experience, the Cambodian people and of course the delicious food. If you want to see a broad cross section of Cambodia this tour is a great choice."

What travelers are saying

"We were very excited about our upcoming trip to Egypt with Encounters Travel; it exceeded our expectations in every way. Islam was an outstanding guide who took excellent care of us. Our hotels, the food, the itinerary were all exceptional. Highly recommend this tour."

What travelers are saying

"I decided to book with My Way Travel because I wanted an experienced travel agency to provide a tailored and safe experience for my elderly parents and toddler son. It was a little rocky to begin with as I discovered that our flights were booked with names in the reversed order (first names were entered in as last names and vice versa). When I discovered this error months before our travel date, I notified the travel agent and was told that everything was corrected (this is after all, his profession and responsibility). To my shock, as my entire family and I were at the airport at 4AM, we discovered that we could not board our flight because of this error. I was at the airline counter for over 2 hours as we called the travel agent, the airline, and anyone else we could to try to have this error corrected. It was an awful feeling seeing the time tick down and there was nothing that we could to do salvage our first international trip since our son was born. Even the people said to me "I would be in tears if I were you". This was an awful experience that I don't wish upon anyone. The only remedy that was offered was a credit to use for a future booking. If you can imagine all the money that was spent on an international flight and travel itinerary for 5 people, this was not cheap, and I'm still trying to get my money back in 3 months later. Warning to all prospective clients: This was a horrible experience and I would not recommend this company. It looked like they received great reviews, but they have no good reviews in recent years."

What travelers are saying

"I decided to book with My Way Travel because I wanted an experienced travel agency to provide a tailored and safe experience for my elderly parents and toddler son. It was a little rocky to begin with as I discovered that our flights were booked with names in the reversed order (first names were entered in as last names and vice versa). When I discovered this error months before our travel date, I notified the travel agent and was told that everything was corrected (this is after all, his profession and responsibility). To my shock, as my entire family and I were at the airport at 4AM, we discovered that we could not board our flight because of this error. I was at the airline counter for over 2 hours as we called the travel agent, the airline, and anyone else we could to try to have this error corrected. It was an awful feeling seeing the time tick down and there was nothing that we could to do salvage our first international trip since our son was born. Even the people said to me "I would be in tears if I were you". This was an awful experience that I don't wish upon anyone. The only remedy that was offered was a credit to use for a future booking. If you can imagine all the money that was spent on an international flight and travel itinerary for 5 people, this was not cheap, and I'm still trying to get my money back in 3 months later. Warning to all prospective clients: This was a horrible experience and I would not recommend this company. It looked like they received great reviews, but they have no good reviews in recent years."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."

What travelers are saying

"Fantastic service, knowledgeable, friendly and efficient. Helped us plan our road trip from San Francisco to Los Angeles- amazing memories."

What travelers are saying

"they are taking too long to refund our cancelled holiday from May 2020. cannot get any info from them when it will be refunded back to us."