Southeast Asia Luxury Adventure & Adrenaline Trips & Packages Tours & Trips

What travelers are saying

"I don't typically write reviews about any enterprise, as I consider their perspective and the challenges they face. However, my recent experience with Star Tours UK has compelled me to write my first review, due to the gravity and helplessness I felt in the situation. I recently experienced an appalling and highly unethical service from Star Tours UK, that I feel compelled to share, in the hope that potential customers will avoid falling victim to their dubious practices. On March 22, 2024, I booked the Panoramic Europe 5-day trip with Star Tours for myself and my family, scheduled for departure on May 13, 2024 (Invoice No: 338341, Booking Reference: 158599/ ALIM). I paid an advance of £765 (approx. ₹78,000) for the trip (enclosing invoice). Unfortunately, due to unforeseen circumstances, I had to cancel my booking immediately after making it. This cancellation was made well months in advance of the trip's departure date, yet to my dismay, Star Tours refused to refund even a single penny of my payment. This treatment is especially egregious considering my longstanding relationship with Star Tours. Over the years, I have been a loyal customer, having taken their Scotland trip thrice, and my relatives and colleagues have also frequently availed their services. Despite this loyalty, Star Tours showed no consideration or goodwill in handling my situation. What makes this situation even worse is that their own cancellation policy states that cancellation charges begin at 25% of the total holiday cost only if notice is given 28 days before departure. Since my cancellation was made well months in advance, there should have been no charge at all. Their refusal to refund my advance payment is not only unfair but also indicative of their deeply unethical business practices. Star Tours should have considered my request for a refund given the significant notice provided and my history as a loyal customer. Their complete lack of flexibility and empathy is shocking. Furthermore, when I inquired about the refund over the phone, their customer service was negligent and dismissive, showing no intention of assisting me or understanding my predicament. It is also worth noting that friends, relatives, and colleagues who had to cancel similar trips with other travel companies have promptly received their refunds. These companies demonstrated genuine customer-friendly policies and understood the importance of treating their clients with fairness and respect. This stark contrast only highlights the unethical nature of Star Tours’ practices. I strongly urge potential customers to reconsider booking with Star Tours. Their lack of integrity, disregard for customer loyalty, and unethical behavior are appalling. At any time, you could find yourself in a similar situation, facing unexpected circumstances, and you deserve a travel company that values its customers and operates with transparency and fairness. Look for genuine, customer-friendly tours and avoid Star Tours at all costs. Regards, Mahitosh Satish (Contact- +91 7907608813)"

What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"We’re from Australia and both experienced divers in our mid 60′s. We first dove with Jen in January 2009 in Raja Ampat and were very impressed with her ability to perceive and attend to both the safety and comfort of each person while diving and back on board. She has the ability to organize the best deals on the safest liveaboards, keep tabs on all the extraneous details and remain in close contact with all of her clients. These personal skills plus her vast experience and knowledge within the diving industry have assured that all our trips to various destinations have been both memorable and rewarding. We have booked trips well into the future with Jen and recommend her company to all divers."

What travelers are saying

"We’re from Australia and both experienced divers in our mid 60′s. We first dove with Jen in January 2009 in Raja Ampat and were very impressed with her ability to perceive and attend to both the safety and comfort of each person while diving and back on board. She has the ability to organize the best deals on the safest liveaboards, keep tabs on all the extraneous details and remain in close contact with all of her clients. These personal skills plus her vast experience and knowledge within the diving industry have assured that all our trips to various destinations have been both memorable and rewarding. We have booked trips well into the future with Jen and recommend her company to all divers."

What travelers are saying

"We’re from Australia and both experienced divers in our mid 60′s. We first dove with Jen in January 2009 in Raja Ampat and were very impressed with her ability to perceive and attend to both the safety and comfort of each person while diving and back on board. She has the ability to organize the best deals on the safest liveaboards, keep tabs on all the extraneous details and remain in close contact with all of her clients. These personal skills plus her vast experience and knowledge within the diving industry have assured that all our trips to various destinations have been both memorable and rewarding. We have booked trips well into the future with Jen and recommend her company to all divers."

What travelers are saying

"We’re from Australia and both experienced divers in our mid 60′s. We first dove with Jen in January 2009 in Raja Ampat and were very impressed with her ability to perceive and attend to both the safety and comfort of each person while diving and back on board. She has the ability to organize the best deals on the safest liveaboards, keep tabs on all the extraneous details and remain in close contact with all of her clients. These personal skills plus her vast experience and knowledge within the diving industry have assured that all our trips to various destinations have been both memorable and rewarding. We have booked trips well into the future with Jen and recommend her company to all divers."

What travelers are saying

"We’re from Australia and both experienced divers in our mid 60′s. We first dove with Jen in January 2009 in Raja Ampat and were very impressed with her ability to perceive and attend to both the safety and comfort of each person while diving and back on board. She has the ability to organize the best deals on the safest liveaboards, keep tabs on all the extraneous details and remain in close contact with all of her clients. These personal skills plus her vast experience and knowledge within the diving industry have assured that all our trips to various destinations have been both memorable and rewarding. We have booked trips well into the future with Jen and recommend her company to all divers."