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What travelers are saying

"We purchased two backpacks from Rick Steves Europe. One of them arrived damaged and unusable. Their website says that you must contact them if you receive damaged merchandise. I have attempted to email them through their website and I have left 3 voicemails (nobody answers the phone, ever!) and nobody has contacted me back. At this point, it seems like I've been ripped off. Buyer beware. Extremely disappointed."

What travelers are saying

"Very well organised, excellent guide and information. Superb coach driver."

What travelers are saying

"I planned a trip for 2 couples to start in Paris and end in Zurich. I worked with Osman A whose knowledge is superior to most agents I have worked with in a long time. He recommended the best hotels and tours for me in several locations. Key Tours made my clients vacation easy, enjoyable and stress free. From start to finish their trip was amazing due to the great work of Osman. I cannot thank him enough for making me look so good. To many more!!!!!"

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."

What travelers are saying

""We were under Nico, and our driver Kaitsu. our trip to Lapland was truly an adventure to remember. Accommodation was fantastic, it was Panimo cottage house, comfortable, cozy and close to the town area. Nico was thoughtful and always given us the best options and we truly enjoyed his sense of humor and charisma. His personality was an asset to the company. His knowledge was rich. Kaitsu , our driver was organised and , of course, a fantastic and a safe driver. even though, we weren't able to witness the beauty of aurora, it was all down to luck and the condition of the weather of that night. no big deal! we were not upset, mother nature! we highly recommended to everyone who seeks adventure and the courteous treatment from the staff. Thank you! you have us one of the best memories of our lives. From, Soong Kiang Chng, Melvin Yuen and Gerard , from Panimo 1, travel dates from 22nd to 28th Dec 2019.""

What travelers are saying

""We were under Nico, and our driver Kaitsu. our trip to Lapland was truly an adventure to remember. Accommodation was fantastic, it was Panimo cottage house, comfortable, cozy and close to the town area. Nico was thoughtful and always given us the best options and we truly enjoyed his sense of humor and charisma. His personality was an asset to the company. His knowledge was rich. Kaitsu , our driver was organised and , of course, a fantastic and a safe driver. even though, we weren't able to witness the beauty of aurora, it was all down to luck and the condition of the weather of that night. no big deal! we were not upset, mother nature! we highly recommended to everyone who seeks adventure and the courteous treatment from the staff. Thank you! you have us one of the best memories of our lives. From, Soong Kiang Chng, Melvin Yuen and Gerard , from Panimo 1, travel dates from 22nd to 28th Dec 2019.""