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What travelers are saying

"We purchased two backpacks from Rick Steves Europe. One of them arrived damaged and unusable. Their website says that you must contact them if you receive damaged merchandise. I have attempted to email them through their website and I have left 3 voicemails (nobody answers the phone, ever!) and nobody has contacted me back. At this point, it seems like I've been ripped off. Buyer beware. Extremely disappointed."

What travelers are saying

"We purchased two backpacks from Rick Steves Europe. One of them arrived damaged and unusable. Their website says that you must contact them if you receive damaged merchandise. I have attempted to email them through their website and I have left 3 voicemails (nobody answers the phone, ever!) and nobody has contacted me back. At this point, it seems like I've been ripped off. Buyer beware. Extremely disappointed."

What travelers are saying

"We purchased two backpacks from Rick Steves Europe. One of them arrived damaged and unusable. Their website says that you must contact them if you receive damaged merchandise. I have attempted to email them through their website and I have left 3 voicemails (nobody answers the phone, ever!) and nobody has contacted me back. At this point, it seems like I've been ripped off. Buyer beware. Extremely disappointed."

What travelers are saying

"We purchased two backpacks from Rick Steves Europe. One of them arrived damaged and unusable. Their website says that you must contact them if you receive damaged merchandise. I have attempted to email them through their website and I have left 3 voicemails (nobody answers the phone, ever!) and nobody has contacted me back. At this point, it seems like I've been ripped off. Buyer beware. Extremely disappointed."

What travelers are saying

"Hilariously bad support from outsourced call centers. They flat out bs you making up answers. They did not actually book all the hotels stated in the tour so there were some last minute changes that were very disruptive. The bus was missing luggage liners in the shelf above the seats so stuff was falling out while driving and I was hit by a heavy laptop bag."

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."

What travelers are saying

"When I signed up for the Wonders of Costa Rica at a slower pace. The hotel listed in the itinerary for day 8&9 was a 4 star hotel on the beach called the Punta Leona. I'm not sure when but Road Scholar changed the Punta Leona hotel for the 3 star Villa Lapis Jungle hotel. I was shocked when we drove up to this dump. Others in the group wanted to leave and find another hotel. I had black bugs under that shower mat and the shower did not drain, Spiders on the wall and roaches coming out of the cracked in the bathroom. The bed was a thin mattress on a board and was hard as a rock. The food they put out was covered with a wrap but 15 minutes after the plastic wrap was removed it was covered with fruit flies. I passed on the open food bowls. The walls were real thin and the neighbors were real noisy until 11:30 pm. Others in the group complained about the late night noise, spiders and toilet seat being broken. I'm not sure where this place gets 3 stars. After I saw the roaches, I give it a 1 star. Road Scholar put us up in beautiful hotels and then they take us here. You can do better than this Road Scholar. The end the story, Road Scholar customer service called me about my concern and said they have never used the Punta Leona, (I sent her my itinerary that said PUNTA LEONA). She also said they haven't had any complaints about this Villa Lapis dump. After her call, I'm not sure if I'll ever travel with Road Scholar again. Enough said...."