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8 Trips match your criteria (1 - 8 shown)
Highlights
Themes
Nature & Wildlife, Family Friendly, 50 Plus, National Parks
What travelers are saying
"I have travelled with ROW numerous times, including four trips on the Rogue River. Every trip has been wonderful and every person associated with ROW has been nice, knowledgeable, professional and fun. The Rogue is a great river and the trip is an excellent one for two people or a large group—and I have done both. I’ve taken both of my kids, one time each, and have organized groups of colleagues twice; most recently in 2019 when 14 of us gathered. The guides at ROW are great and help to make the trip very enjoyable. The scenery, lodging and the wonderful outdoors including warm air and refreshing water, make for a wonderful escape from the everyday routine. The fact that this trip offers beds and indoor plumbing is a nice benefit and allows those who have an aversion to camping a chance to see the wilderness. I have recommended ROW and the Rogue trip more times than I can count and my group has already reserved our trip for 2021. What are you waiting for?"
Health Safety
Highlights
Themes
Cultural, Nature & Wildlife, Safari, National Parks
All Zambia Luxury Bird Watching Tours & Packages, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Zambia Luxury Bird Watching Tours & Packages
Highlights
Themes
Nature & Wildlife, Safari, 50 Plus, Birding, Education / Learning, National Parks
What travelers are saying
"I enrolled early in the French Art Voyage because of the caliber of the sites visited: no visit to the overly crowded Louvre but rather to Monet’s Giverny and Cezanne’s studio. A preliminary itinerary I just received has no mention of Giverny so I went online to be sure it was still open. It is. I checked Cezanne’s studio and found it closed for renovation. I called Road Scholar to ask why Giverny was canceled and did they mean Cezanne perhaps. A customer service rep was clueless. I spelled Giverny to her twice. She put me on hold for 15 minutes, returned and said someone would contact me. I told her to wait a minute. I had more. Was Cezanne’s studio to be canceled as well.? Five days later I get an email from Judith telling me Giverny was not officially on the itinerary, Cezanne’s studio had to be removed due to renovation and I could not see the Mona Lisa!!! I responded saying I sensed some bait and switch also reminding her I NEVER asked about the Mona Lisa. She replied telling me how to arrange Giverny for myself and reiterating that I could not see the Mona Lisa!!!! I have experienced ageism but not gaslighting like this. I am not an old fool who imagined Giverny on the itinerary. I am not an old fool insisting on a Mona Lisa that was not. Road Scholar has no business marketing to elders with staff like this."
Highlights
Themes
Nature & Wildlife, Safari, Train & Rail Journeys, National Parks
What travelers are saying
"Went on my 4th Safari trip planned by Liesl - highly recommend her! Everything was planned to the smallest detail for a seamless travel experience."
Highlights
Themes
Nature & Wildlife, Safari, Local Immersion & Homestays, Birding, National Parks
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Highlights
Themes
Nature & Wildlife, Safari, National Parks
What travelers are saying
"Just returned from India & Shimla solo travellers trip. A fantastic time was had by all, we did so much in 2 weeks. Thank you to Riviera for your great organisation and always there to help if needed. Special thanks to Matt our tour guide for all the laughs, information on the places we were seeing, keeping us all in check (if he could ha ha) and his great organisation and compasion if needed. I would greatly recommend Rivera Travel and cannot wait for my next trip with them in September to the Kerala Backwaters. Keep up the good work all."
Highlights
Highlights
Themes
Nature & Wildlife, Safari, Birding, National Parks
Highlights
Themes
Nature & Wildlife, Safari, National Parks
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