Zanzibar Tours & Trips

What travelers are saying

"We were very excited about our upcoming trip to Egypt with Encounters Travel; it exceeded our expectations in every way. Islam was an outstanding guide who took excellent care of us. Our hotels, the food, the itinerary were all exceptional. Highly recommend this tour."

What travelers are saying

"This we hoped would be the holiday of a lifetime for myself and my family and we chose Ker & Downey Africa to organize it for us, we were not disappointed. They listened to what we wanted and came up with an itinerary which proved to be perfect, something for everyone young and not so young. Communications were excellent, when a problem arose they dealt with it quickly leaving us very happy with the proposed solution. This was not a budget holiday but we were happy that it was good value for money, we got what we paid for. From the time we landed on African soil we felt that Ker & Downey were looking after us, they were there for us all the way not for one moment did we have to worry, stress free we asked for and that is exactly what we got. The lodges they chose for us were perfect, we could not have asked for more, the memories we brought home are priceless. Thank you Ker & Downey Africa for organizing our dream trip."

What travelers are saying

"I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can’t have my refund back. When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning. I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund. I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information."

What travelers are saying

"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."

What travelers are saying

"We were very excited about our upcoming trip to Egypt with Encounters Travel; it exceeded our expectations in every way. Islam was an outstanding guide who took excellent care of us. Our hotels, the food, the itinerary were all exceptional. Highly recommend this tour."

What travelers are saying

"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."

What travelers are saying

"I booked my 9 days holiday with Elizabeth Nkoana. It was amazing, professionally done and competitive rates! Thank you so much for the wonderful experience!"

What travelers are saying

"This we hoped would be the holiday of a lifetime for myself and my family and we chose Ker & Downey Africa to organize it for us, we were not disappointed. They listened to what we wanted and came up with an itinerary which proved to be perfect, something for everyone young and not so young. Communications were excellent, when a problem arose they dealt with it quickly leaving us very happy with the proposed solution. This was not a budget holiday but we were happy that it was good value for money, we got what we paid for. From the time we landed on African soil we felt that Ker & Downey were looking after us, they were there for us all the way not for one moment did we have to worry, stress free we asked for and that is exactly what we got. The lodges they chose for us were perfect, we could not have asked for more, the memories we brought home are priceless. Thank you Ker & Downey Africa for organizing our dream trip."