Top South America Local Immersion & Homestays Custom Private Tours & Packages In 2025/2026

What travelers are saying

"While the staff was unfailingly polite in their communications, I had significant concerns about my experience booking through this travel agency: The primary issue was the clear lack of first-hand destination knowledge among their team members. Despite marketing themselves as a luxury travel provider, the recommendations and arrangements felt more premium-tier at best. This became apparent through several missteps: They booked us into a subpar hotel in Entebbe that was well below the expected quality for the price point Our itinerary included an unnecessary layover in Zanzibar that wasted an entire day, when direct flights were available They scheduled us for an extremely challenging hike despite clear communication about moderate fitness levels, suggesting limited familiarity with the terrain Most disappointingly, when these issues were raised during and after the trip, the company acknowledged their mistakes but was unwilling to provide any meaningful compensation or refund. This stance felt particularly problematic given their admitted errors in judgment and planning. While individual elements of the trip were enjoyable (particularly Chameleon Lodge), I cannot recommend an agency that positions itself as a luxury provider while delivering mid-tier experiences and refusing to make things right when they fall short of expectations. The silver lining was their responsive and pleasant communication style, but politeness alone doesn't make up for fundamental service issues."

What travelers are saying

"While the staff was unfailingly polite in their communications, I had significant concerns about my experience booking through this travel agency: The primary issue was the clear lack of first-hand destination knowledge among their team members. Despite marketing themselves as a luxury travel provider, the recommendations and arrangements felt more premium-tier at best. This became apparent through several missteps: They booked us into a subpar hotel in Entebbe that was well below the expected quality for the price point Our itinerary included an unnecessary layover in Zanzibar that wasted an entire day, when direct flights were available They scheduled us for an extremely challenging hike despite clear communication about moderate fitness levels, suggesting limited familiarity with the terrain Most disappointingly, when these issues were raised during and after the trip, the company acknowledged their mistakes but was unwilling to provide any meaningful compensation or refund. This stance felt particularly problematic given their admitted errors in judgment and planning. While individual elements of the trip were enjoyable (particularly Chameleon Lodge), I cannot recommend an agency that positions itself as a luxury provider while delivering mid-tier experiences and refusing to make things right when they fall short of expectations. The silver lining was their responsive and pleasant communication style, but politeness alone doesn't make up for fundamental service issues."

What travelers are saying

"Completely unethical booking situation. I requested a tour, submitted my CC info to hold the tour and tried to cancel it the following day. (My daughter broke her foot thus we couldn’t go). We were told the tour was not ‘confirmed’ but they still had to reach out to their local team prior to cancelling. The charge on credit card read pending. The intermediary company, Tour Radar, assured me that On the Go Travel would drop the pending charge. After a week or so, I got a generic email saying congratulations your tour has been booked. The full charge appeared on my credit card. I am livid. I am currently working with Tour Radar to drop the charge. Regardless of how this turns out, I will never ever travel with On the Go Travel."

What travelers are saying

"Another wonderful trip organised by the team at Audley Travel. This time we arranged a holiday to South Africa. Robyn Hutchons was our advisor and her personal experience and knowledge was invaluable in planning the holiday. The local ground agents in South Africa were extremely helpful in resolving some car hire problems. All in all, I have no hesitation in recommending Audley and we will certainly be using them again for our holidays."

What travelers are saying

"Another wonderful trip organised by the team at Audley Travel. This time we arranged a holiday to South Africa. Robyn Hutchons was our advisor and her personal experience and knowledge was invaluable in planning the holiday. The local ground agents in South Africa were extremely helpful in resolving some car hire problems. All in all, I have no hesitation in recommending Audley and we will certainly be using them again for our holidays."

What travelers are saying

"It's taken a while to get around to writing this review. Last march 2024 I had the most amazing Antarctic expedition with Chimu. Everything was so professional, from the staff to the ship, food and equipment. Thank you Chimu for a trip of a lifetime."

What travelers are saying

"It's taken a while to get around to writing this review. Last march 2024 I had the most amazing Antarctic expedition with Chimu. Everything was so professional, from the staff to the ship, food and equipment. Thank you Chimu for a trip of a lifetime."

What travelers are saying

"It's taken a while to get around to writing this review. Last march 2024 I had the most amazing Antarctic expedition with Chimu. Everything was so professional, from the staff to the ship, food and equipment. Thank you Chimu for a trip of a lifetime."