Kenya Luxury Tours & Packages Tours & Trips

What travelers are saying

"This was one of the worst three weeks of our lives. I understand that issues arise during travel but not blatant disorganization. It completely destroyed a trip of a lifetime for us. (Egypt, Jordan,Saudi), I am only going to share a few of the things that happened. * Trip Cost: $57,000 for a 2+ week trip * Experience: One of the worst three weeks of our lives due to blatant disorganization. Key Issues: 1. Hotel Checkout: Kicked out of a Four Seasons due to an early checkout time. You could have booked an extra night to avoid this. 2. Room Mix-Up: After a nine-hour travel day to a nearby destination, arrived at Banyan Tree with two different rooms booked for a three-night stay. Resolved after 30 minutes of waiting in the lobby. 3. Flights in Egypt: Three economy flights in one day with over ten hours of travel and no edible food provided. We had many travel days that were dreadful and absolutely not vip. 4. Guide: Our guide, Issam, was rude, disrespectful, and berated a guest with Alzheimer's. 5. Helicopter Ride: Quoted $22,000+ for a two-hour ride. We found the company and arranged it ourselves for $7,500. 6. Transportation: Waited 45 minutes for a car to the airport that never showed up, had to call Uber. 7. Overall: Promised "ultra luxury" services were a disaster with economy flights, disrespectful guide, missing chauffeurs, lack of food, terrible organization, and non-VIP services. Conclusion: If you're not a luxury company, just say so. This was a disgusting rip-off beyond imaginable belief. We were stuck in the Middle East having paid all this money to these people and just rolled around in a blender. DO NOT BOOK WITH ABERCROMBIE AND KENT"

What travelers are saying

"This was one of the worst three weeks of our lives. I understand that issues arise during travel but not blatant disorganization. It completely destroyed a trip of a lifetime for us. (Egypt, Jordan,Saudi), I am only going to share a few of the things that happened. * Trip Cost: $57,000 for a 2+ week trip * Experience: One of the worst three weeks of our lives due to blatant disorganization. Key Issues: 1. Hotel Checkout: Kicked out of a Four Seasons due to an early checkout time. You could have booked an extra night to avoid this. 2. Room Mix-Up: After a nine-hour travel day to a nearby destination, arrived at Banyan Tree with two different rooms booked for a three-night stay. Resolved after 30 minutes of waiting in the lobby. 3. Flights in Egypt: Three economy flights in one day with over ten hours of travel and no edible food provided. We had many travel days that were dreadful and absolutely not vip. 4. Guide: Our guide, Issam, was rude, disrespectful, and berated a guest with Alzheimer's. 5. Helicopter Ride: Quoted $22,000+ for a two-hour ride. We found the company and arranged it ourselves for $7,500. 6. Transportation: Waited 45 minutes for a car to the airport that never showed up, had to call Uber. 7. Overall: Promised "ultra luxury" services were a disaster with economy flights, disrespectful guide, missing chauffeurs, lack of food, terrible organization, and non-VIP services. Conclusion: If you're not a luxury company, just say so. This was a disgusting rip-off beyond imaginable belief. We were stuck in the Middle East having paid all this money to these people and just rolled around in a blender. DO NOT BOOK WITH ABERCROMBIE AND KENT"

What travelers are saying

"I don't typically write reviews about any enterprise, as I consider their perspective and the challenges they face. However, my recent experience with Star Tours UK has compelled me to write my first review, due to the gravity and helplessness I felt in the situation. I recently experienced an appalling and highly unethical service from Star Tours UK, that I feel compelled to share, in the hope that potential customers will avoid falling victim to their dubious practices. On March 22, 2024, I booked the Panoramic Europe 5-day trip with Star Tours for myself and my family, scheduled for departure on May 13, 2024 (Invoice No: 338341, Booking Reference: 158599/ ALIM). I paid an advance of £765 (approx. ₹78,000) for the trip (enclosing invoice). Unfortunately, due to unforeseen circumstances, I had to cancel my booking immediately after making it. This cancellation was made well months in advance of the trip's departure date, yet to my dismay, Star Tours refused to refund even a single penny of my payment. This treatment is especially egregious considering my longstanding relationship with Star Tours. Over the years, I have been a loyal customer, having taken their Scotland trip thrice, and my relatives and colleagues have also frequently availed their services. Despite this loyalty, Star Tours showed no consideration or goodwill in handling my situation. What makes this situation even worse is that their own cancellation policy states that cancellation charges begin at 25% of the total holiday cost only if notice is given 28 days before departure. Since my cancellation was made well months in advance, there should have been no charge at all. Their refusal to refund my advance payment is not only unfair but also indicative of their deeply unethical business practices. Star Tours should have considered my request for a refund given the significant notice provided and my history as a loyal customer. Their complete lack of flexibility and empathy is shocking. Furthermore, when I inquired about the refund over the phone, their customer service was negligent and dismissive, showing no intention of assisting me or understanding my predicament. It is also worth noting that friends, relatives, and colleagues who had to cancel similar trips with other travel companies have promptly received their refunds. These companies demonstrated genuine customer-friendly policies and understood the importance of treating their clients with fairness and respect. This stark contrast only highlights the unethical nature of Star Tours’ practices. I strongly urge potential customers to reconsider booking with Star Tours. Their lack of integrity, disregard for customer loyalty, and unethical behavior are appalling. At any time, you could find yourself in a similar situation, facing unexpected circumstances, and you deserve a travel company that values its customers and operates with transparency and fairness. Look for genuine, customer-friendly tours and avoid Star Tours at all costs. Regards, Mahitosh Satish (Contact- +91 7907608813)"

What travelers are saying

"Top notch safari company. This was my first time going on a safari and it was excellent. Everything went as planned. The company was very prepared to deal with the Covid situation and I felt very safe with their updated protocols. I would highly recommend"

What travelers are saying

"Once in a lifetime trip today under the Golden Gate Bridge and to Farallon Island. We were lucky enough to see the rare sight of multiple bait balls with up to 8 humpback whales per ball, heaps of leaping sea lions and tonnes of seabirds! It’s advisable to take a boat sickness tablet before this trip as it gets very choppy and not enough seating for all on the trip. Multiple people were vomiting on our trip for a few hours including myself so please be warned! Totally worth the effort though this trip was incredible!"

What travelers are saying

"Our guide, Evie, was wonderful. She was knowledgeable, and so very helpful. Also very friendly and respectful. The bus driver was a very experienced driver. He kept us safe."

What travelers are saying

"Our guide, Evie, was wonderful. She was knowledgeable, and so very helpful. Also very friendly and respectful. The bus driver was a very experienced driver. He kept us safe."

What travelers are saying

"Our guide, Evie, was wonderful. She was knowledgeable, and so very helpful. Also very friendly and respectful. The bus driver was a very experienced driver. He kept us safe."