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What travelers are saying

""Our journey with Firebird Tours to Japan was a remarkable experience that unfolded over 11 days. Initially unfamiliar with the company, we were fortunate to work with Alessandra Scola, who patiently guided us through the booking process. Looking back, choosing Firebird was undoubtedly the best decision we could have made. The tour's logistics were impeccably managed. At every stage of our trip, seamless transportation was provided - whether picking us up from airports, train stations, or transferring us to our hotels. Each day featured a dedicated personal guide who expertly navigated us through different locations and cities. Their digital infrastructure was equally impressive. The tour app was user-friendly and intuitive, making navigation and information access a breeze. More importantly, their customer support was exceptional and consistently attentive. Several instances highlighted their outstanding service: When our flight was delayed, they proactively sent a text message confirming they would still be waiting for us. During a minor navigation mix-up at a train station, they promptly reached out via text to ensure our well-being and help us reconnect with our driver. After we had to cancel a bicycle tour due to a previous day's accident, they followed up compassionately, even offering additional support and expressing concern about our situation. From start to finish, our trip was flawless. Firebird Tours demonstrated an extraordinary commitment to customer service that truly elevated our travel experience. They didn't just meet expectations - they exceeded them in every possible way.""

What travelers are saying

"Alisa helped us with Japan, and now has helped us create a wonderful trip to China. We are excited for the trip, and if it is as good as our Japan trip was, it will be wonderful."

What travelers are saying

"This 6-day safari was an absolute dream! We got to see the Big Five, and our guide, Noel, was incredible. Everything from the accommodations to the game drives was spectacular. Thank you for this amazing experience!"

What travelers are saying

"This 6-day safari was an absolute dream! We got to see the Big Five, and our guide, Noel, was incredible. Everything from the accommodations to the game drives was spectacular. Thank you for this amazing experience!"

What travelers are saying

"This 6-day safari was an absolute dream! We got to see the Big Five, and our guide, Noel, was incredible. Everything from the accommodations to the game drives was spectacular. Thank you for this amazing experience!"

What travelers are saying

"This 6-day safari was an absolute dream! We got to see the Big Five, and our guide, Noel, was incredible. Everything from the accommodations to the game drives was spectacular. Thank you for this amazing experience!"

What travelers are saying

"This 6-day safari was an absolute dream! We got to see the Big Five, and our guide, Noel, was incredible. Everything from the accommodations to the game drives was spectacular. Thank you for this amazing experience!"