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What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"I have had a couple great travel experiences through GeoEx. My first trip, she helped book my travels to Ireland for my brothers wedding. She did a great job coordinating hotels with other family members and planning my entire trip including events, dinners, transportation, etc."

What travelers are saying

"It's taken a while to get around to writing this review. Last march 2024 I had the most amazing Antarctic expedition with Chimu. Everything was so professional, from the staff to the ship, food and equipment. Thank you Chimu for a trip of a lifetime."

What travelers are saying

"It's taken a while to get around to writing this review. Last march 2024 I had the most amazing Antarctic expedition with Chimu. Everything was so professional, from the staff to the ship, food and equipment. Thank you Chimu for a trip of a lifetime."

What travelers are saying

"It's taken a while to get around to writing this review. Last march 2024 I had the most amazing Antarctic expedition with Chimu. Everything was so professional, from the staff to the ship, food and equipment. Thank you Chimu for a trip of a lifetime."

What travelers are saying

"I loved this trip . The Tucano is a great little ship, and if the weather's good you can eat out on the top deck and watch the river and rain forest go by. The guides were terrific -- they knew the area well, and could tell you about the use of medicinal plants or even take you piranha fishing. There were plenty of opportunities to go on shore and occasionally we'd visit an isolated village. My only disappointment was that it's hard to spot wildlife, though we did see some of the famous pink dolphins, heard plenty of howler monkeys, and, at night, spotted some sloths in the tree by spotlight."

What travelers are saying

"I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can’t have my refund back. When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning. I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund. I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information."

What travelers are saying

"I had an amazing time on the Costa Rica starter trip. This was my first time traveling solo and U30X was a great way for me to safely see another part of the world and meet new people. Our trip leaders were Adrian and Delphine; they were very knowledgeable and fun. It felt more like we were just hanging out with our friends who happened to know a lot about the country rather than following around tour guides."