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Highlights
Themes
Nature & Wildlife, Family Friendly, Hiking & Walking, National Parks, High Adventure, Rafting, Kayaking, Canoeing, Eco, Sustainable & Green Travel, Transformative
What travelers are saying
"I have travelled with ROW numerous times, including four trips on the Rogue River. Every trip has been wonderful and every person associated with ROW has been nice, knowledgeable, professional and fun. The Rogue is a great river and the trip is an excellent one for two people or a large group—and I have done both. I’ve taken both of my kids, one time each, and have organized groups of colleagues twice; most recently in 2019 when 14 of us gathered. The guides at ROW are great and help to make the trip very enjoyable. The scenery, lodging and the wonderful outdoors including warm air and refreshing water, make for a wonderful escape from the everyday routine. The fact that this trip offers beds and indoor plumbing is a nice benefit and allows those who have an aversion to camping a chance to see the wilderness. I have recommended ROW and the Rogue trip more times than I can count and my group has already reserved our trip for 2021. What are you waiting for?"
Health Safety
Highlights
Themes
Cultural, Nature & Wildlife, Family Friendly, National Parks, Small Ship Cruise
What travelers are saying
"I have travelled with ROW numerous times, including four trips on the Rogue River. Every trip has been wonderful and every person associated with ROW has been nice, knowledgeable, professional and fun. The Rogue is a great river and the trip is an excellent one for two people or a large group—and I have done both. I’ve taken both of my kids, one time each, and have organized groups of colleagues twice; most recently in 2019 when 14 of us gathered. The guides at ROW are great and help to make the trip very enjoyable. The scenery, lodging and the wonderful outdoors including warm air and refreshing water, make for a wonderful escape from the everyday routine. The fact that this trip offers beds and indoor plumbing is a nice benefit and allows those who have an aversion to camping a chance to see the wilderness. I have recommended ROW and the Rogue trip more times than I can count and my group has already reserved our trip for 2021. What are you waiting for?"
Health Safety
All Chile Luxury Adventure & Adrenaline Tours & Packages, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Chile Luxury Adventure & Adrenaline Tours & Packages
Themes
Cultural, Nature & Wildlife, Local Immersion & Homestays, Education / Learning, Photography, High Adventure, Festivals & Special Events, Relaxing Retreats
What travelers are saying
"The brilliant excursions! Dear Richele! I am writing you with gratitude for organizing the brilliant excursions for our group of 16 people! They came back from Brazil very happy and really satisfied! So, many-many thanks to you and your wonderful team! Looking forward to our next cooperation) Kind Regards, Anna Zboranska Exotic Department TRAVEL PROFESSIONAL GROUP"
Health Safety
Highlights
Themes
Cultural, Nature & Wildlife, Hiking & Walking, National Parks
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Highlights
Themes
Cycling & Biking, High Adventure
What travelers are saying
"A year ago my family and myself took a sailing trip to the Greek Islands. We hired a skipper named Reinhard Fallbacher (Ray) for the trip based on a recommendation from a respected and dear friend but also based on his reputation and experience as an Edelweiss Tours team member. Regretfully, although the trip itself was very good and under the most friendly and cordial environments, this man was not accountable for the cash advances we made for the trip. Firstly, he never gave us an account (of any kind) of the trip’s expenses in terms of our deposit, as agreed upon. Secondly, he never returned the money that we were owed from our deposit (upwards of 1,500-2,000 euros). Thirdly, and perhaps worse of all, despite our many friendly and amicable attempts of sorting this matter out through email, WhatsApp texts and even phone calls, Ray has avoided for more than a year. I sincerely wish I wouldn’t have to involve Edelweiss Tours in this situation but I thought, both the company and fellow adventure seekers like myself, should be aware of this person’s behavior. I believe the tourism industry is based on trust and reputation and I felt compelled to convey this situation to others. Despite me and my family being extremely friendly, this man betrayed our trust and our friendship. Rodrigo Gonzalez Mexico City"
Highlights
Themes
Nature & Wildlife, Hiking & Walking, National Parks
What travelers are saying
"Europe is great, but Alpine Interface runs fantastic trips close to home in Alberta. My daughter and I just completed a great series of hikes in Banff and Yoho, and even the snow on the Helen Lake trek did not put a damper on the experience. Great guide in Tamara, who was extremely knowledgeable and flexible in planning our daily journeys. Being near AI home base, we had special attention from Louie and Karin to make sure everything ran smoothly. I think you can hike the Canadian Rockies for years and years and never go the same place twice. AI is definitely a prime choice to lead the experience."
Highlights
Highlights
Themes
Cultural
What travelers are saying
"So well organized and put together. From the moment we got on the plane to Africa everything fell into place just as we had hoped. Wonderful sights of animals in the bush, wonderful camps with excellent food, guides who were outstanding. We have returned many times and it is always the same. Sharing it with the children was not to be forgotten."
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