Germany Luxury Historic Sightseeing Trips & Packages Tours & Trips

What travelers are saying

"I don't typically write reviews about any enterprise, as I consider their perspective and the challenges they face. However, my recent experience with Star Tours UK has compelled me to write my first review, due to the gravity and helplessness I felt in the situation. I recently experienced an appalling and highly unethical service from Star Tours UK, that I feel compelled to share, in the hope that potential customers will avoid falling victim to their dubious practices. On March 22, 2024, I booked the Panoramic Europe 5-day trip with Star Tours for myself and my family, scheduled for departure on May 13, 2024 (Invoice No: 338341, Booking Reference: 158599/ ALIM). I paid an advance of £765 (approx. ₹78,000) for the trip (enclosing invoice). Unfortunately, due to unforeseen circumstances, I had to cancel my booking immediately after making it. This cancellation was made well months in advance of the trip's departure date, yet to my dismay, Star Tours refused to refund even a single penny of my payment. This treatment is especially egregious considering my longstanding relationship with Star Tours. Over the years, I have been a loyal customer, having taken their Scotland trip thrice, and my relatives and colleagues have also frequently availed their services. Despite this loyalty, Star Tours showed no consideration or goodwill in handling my situation. What makes this situation even worse is that their own cancellation policy states that cancellation charges begin at 25% of the total holiday cost only if notice is given 28 days before departure. Since my cancellation was made well months in advance, there should have been no charge at all. Their refusal to refund my advance payment is not only unfair but also indicative of their deeply unethical business practices. Star Tours should have considered my request for a refund given the significant notice provided and my history as a loyal customer. Their complete lack of flexibility and empathy is shocking. Furthermore, when I inquired about the refund over the phone, their customer service was negligent and dismissive, showing no intention of assisting me or understanding my predicament. It is also worth noting that friends, relatives, and colleagues who had to cancel similar trips with other travel companies have promptly received their refunds. These companies demonstrated genuine customer-friendly policies and understood the importance of treating their clients with fairness and respect. This stark contrast only highlights the unethical nature of Star Tours’ practices. I strongly urge potential customers to reconsider booking with Star Tours. Their lack of integrity, disregard for customer loyalty, and unethical behavior are appalling. At any time, you could find yourself in a similar situation, facing unexpected circumstances, and you deserve a travel company that values its customers and operates with transparency and fairness. Look for genuine, customer-friendly tours and avoid Star Tours at all costs. Regards, Mahitosh Satish (Contact- +91 7907608813)"

What travelers are saying

"I am a 12 time traveler with Grand Circle and OAT. But maybe no more. They are impossible to reach by phone without waiting for hours. I even tired their emergency phone number and was on hold for hours. What if I had been stranded in a foreign country? They cancelled my Eastern Europe to Black Sea Cruise in Sept 2021 and cited "covid" or "civil unrest" issues. Baloney. They cancelled because they did not sell out the cruise and lied about it to me. I know because I went with Viking during the same month with no excuses like Grand Circle gave me. Add to that they promised me a $1,000 credit on my next trip- which was to Antarctica in December. The invoice they sent me showed the credit- and 1 month later a new invoice arrived with the credit removed. Why? Another lie? Something is really wrong here with the company now and I would suggest be very careful with bookings as they are not the same company I traveled with for the past 12 years."

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."

What travelers are saying

"I am a 12 time traveler with Grand Circle and OAT. But maybe no more. They are impossible to reach by phone without waiting for hours. I even tired their emergency phone number and was on hold for hours. What if I had been stranded in a foreign country? They cancelled my Eastern Europe to Black Sea Cruise in Sept 2021 and cited "covid" or "civil unrest" issues. Baloney. They cancelled because they did not sell out the cruise and lied about it to me. I know because I went with Viking during the same month with no excuses like Grand Circle gave me. Add to that they promised me a $1,000 credit on my next trip- which was to Antarctica in December. The invoice they sent me showed the credit- and 1 month later a new invoice arrived with the credit removed. Why? Another lie? Something is really wrong here with the company now and I would suggest be very careful with bookings as they are not the same company I traveled with for the past 12 years."