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What travelers are saying

"I recently took a trip to Kenya and I cannot imagine any other tour operator doing a better job. Let's start at the beginning. My flight from the US landed first in London and then a second flight was to have gone to Kenya. The airline nightmare began with AA being two hours late causing me to miss my next flight on British Air. BA had given my flight away before I got off the plan and had no acceptable replacement. I spent three days and nights at Heathrow airport forcing me to miss those days of my tour. I stood in lines hours long at the airport and my second replacement flight never left the ground after being held hostage in the plane for hours. I was ready to go home. My phone would not work much of the time in the airport, but I was finally able to contact Best Singles Travel. They figured out a way to arrange for a driver to meet me at the Nairobi airport three days after my trip began and take me to Samburu, a five hour drive where the group was then located. If it had not been for this effort in figuring out a way for me to meet my group then this trip would have been lost for me. And what a shame that would have been because once I finally arrived it was magical. I saw every animal as well as much of the countryside driving all over even with missing three days. The lodges were picturesque with monkeys playing on expansive grounds, wild birds and animals, beautiful colored geckos, mountains and streams in the background where the sun met a landscape expanding as far as the eye could see producing sunsets like those seen in National Geographics. Oh, did I mention the food? No US chemicals. Just organically grown and delicious. If anyone reading this decides to travel to Kenya then I hope you stop to see David Sheldrick's rescued baby elephants. I am grateful that Best Singles Travel and Patrick, our knowledgeable considerate tour guide, took the time, effort and resources to make the remainder of this trip happen for me because now I cannot imagine having missed it. This trip was organized, included lovely memorable hotels/lodges and attentive to our needs."

What travelers are saying

"My Mother and I planned this trip for 11 months, we were celebrating our 40th & 60th birthday together. We arrived to Paris on Monday the 26th. I had requested 2 extra nights so we would have some time to adjust after traveling. The company decided to book a tour for us the second day after being asked not too. We arrived to our hotel in a disgusting part of Paris and quite a ways from the sights. Even our taxi driver (the one the company hired) told us this part of Paris was unsafe, especially for women and at night. It took 35mins to get from out hotel to the eiffel tower by car. Our room was so not great, it faced inside looking at a wall. That's considered 4 stars? The staff however was amazing and helpful. They even warned us to not be out at night as the area wasn't the most safe. I let the company know and they said that guarantee the area is safe and central to the sites. 80% of our hotels were not as advertised but the "or similar" ones. Had we gotten the one as shown on the advert, we would have been in a beautiful area, with lovely shops and restaurants. (We went by the hotels we should of had, and all had availability) Fun fact, we had been put right across from the train station, yet none of the transfers were out of this train station, but another 30min Uber ride to a different train station. I contacted customer service over 15 times on this trip about various issues and each time they ignored what was happening and used some lame excuse as why they couldn't help. For example; One tour in Beaune required that we make our way to a winery on a friday morning. We asked the front desk to help us when we couldn't get uber/bolt to work( heads up, they don't have that service there, except sometimes on sat/sun) they also do not have a taxi service available during the week. All 5 of the front desk staff, looked at us like we were crazy. They all tried so hard to find us a way out there besides walking 5miles to get there in 90° weather. They kept saying we're not sure why the tour company keeps saying there is a way out there by public transit, but there isn't. I called customer service.. they argued with me several times over the matter. They sent me info on taxi services that didn't exist there, bus schedules that were for children's bus routes for school and told us that walking was an option. Sadly, we missed the tour. I was shocked. I asked for a phone call from a manager.. I still have yet to receive one even after asking repeatedly. Another fun fact, Discovery Nomads books tours for you that have to paid when the tour is over, as with the walking tour of Paris they arranged for us. The guide himself was amazing, but the only way the guide makes money is by us giving him money at the end. Weird that a company who charges me for tours, made me pay for a tour on site. Not to mention, buyer beware, when it says you get to see the Louve, they mean look at it. You'll have to buy a ticket to go inside. As well as Versallies, where it says a day at Versallies, they mean a couple hours at best. We got there at 2, the tour was 2hrs. and it closes at 6pm. O no time to see the home and gardens. That's not even half a day. I let customer service know that too. They ignored me. We missed a train due to it being delayed and then cancelled. I tried to call customer service again for help, this time no answer. Unfamiliar with what to do, we rebooked a train and paid over 250 euros for it. I let the company know and their reply, it says the train wasn't cancelled so we can't help you. Yet here we were with about 12 other people who also had to rebook a train. Had we had help from the company at the time, we could have just switched our tickets to the next train. But alas, no help from them just excuses. Overall I spent more time trying to figure out how to get transport from A to B, emailing and calling them, spending over 800 euros in transport just to get to train stations and tours, and not to mention the awful train schedules they had us on. This trip was a complete nightmare. I wanted this trip to be amazing for my mother and I, and all we wanted to do was come home. I will never use this company again, and I will share this horror story with others as much as possible to warn them of using Discover Nomads."

What travelers are saying

"Rented two bikes in May 2019. Excellent service from Xavier from start to finish. He was extremely responsive and delivered the (brand new Orbea) bikes to our villa and recommended some great cycling routes around the beautiful Basque Country. Will definitely use Bike Basque again - highly recommended."

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"everything is perfect from start to finish just back from Baltic cruise on Braemar , it was amazing."

What travelers are saying

"This was the first organized tour my husband and I have ever joined, so we were not sure what to expect , but it turned out to be the best vacation we've ever had. The scenery and food were amazing. We stayed in beautiful hotels. Most of the riding was on paved bike paths so we hardly ever had to deal with car traffic. Our leaders, Andrea and Martin, were funny, informative , and so helpful. We are already planning to go back to Italy with VBT this summer."

What travelers are saying

"everything is perfect from start to finish just back from Baltic cruise on Braemar , it was amazing."

What travelers are saying

"Tour is advertised as an "active" tour. However, YMT sold the tours to seniors and others who were unable to walk more than 1/8 mile, unable to navigate stairs or had to walk with the aid of walkers. As a result, 80 percent of the "explorations" were to visitor centers, look out points, stores or washrooms, that were within 100 feet or less of the bus. This tour should be categorized as "relaxed". A big disappointment! The bus driver was friendly and accommodating and drove us safely from one site to another. He sold water to the guests in small bottles for $1 each. I think YMT should be more conscientious of the environment and at least offer bottle refills, especially since the guide practically demanded that each person drink one gallon of water per day. The tour guide was marginally knowledgeable about the area and spent too much time telling us about her private life and friends. She led one hike, but talked mostly about how the rains had changed the landscape. One day she left two guests at the hotel and wanted the people on the bus to take responsibility for not letting her know that people were missing. We were encouraged to find hikes to take on our own, which I felt compromised safety, especially when we had an hour or so to "explore" - there was no safety or backup plan, especially if something untoward happened on a hike. She opted out of taking us to the sunset tour of the Grand Canyon telling us that it was raining and we wouldn't be able to see anything. So a couple of us went to the site on our own and it was possibly one of the best experiences I had on the entire tour (and not a drop of rain!). I often felt bullied into purchasing lunches or meals "offered" by the guide, who made it sound like there were no other options. It was difficult to listen to her brag about how well she was doing and how happy everyone was, when many people were complaining that the tour was not what they expected - mostly because it was too active!!! The accommodations were mostly good - a couple of anomalies (one with a plugged sink and no hot water for a shower, another with a pervasive bad odor). The excursions offered at the time of booking were mostly unavailable later (except for the over-priced meals). Another disappointment because I booked the tour partly because of one of the excursions offered at the time of booking. I would not recommend this tour, because I don't think it is advertised correctly."