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What travelers are saying

"BUYER BEWARE!!! This company has a policy that if THEY cancel your trip…THEY get to keep your money and you get a credit the company. They cancelled my first trip..found out the hard way about their policy. Booked a trip…then had left over money so booked another…which they cancelled…again. Surprisingly…this time they offered a refund, but only gave me back the money I had put down…not what was left of “my credit”. So now I am forced to do business with a company I no longer wish to, that picks and chooses when to follow their own policy!! There are plenty of other travel agencies with similar tours…don’t give these guys your hard earned money for them to keep."

What travelers are saying

"Chopta batch 22-26 Jan First of all I would like to say that I was forced to write the review because i saw that go hikes was not taking any responsiblity for the shortcomings of the trip and instead anyone who has spoken was removed from the whatsapp group. Some people in group had choosen harsh languages as their journey was far worse than mine, but still they should not threaten others to stop from giving the honest review. They even don't follow the written itineary. Please refer the following link for their itinieary. Https://drive.google.com/file/d/1oy8qu5-l9u5y9nc2pifuddda1seshtq1/view?usp=sharing 1. No trek guide provided for the trek to Tungnath as promissed. 2. Two trek leaders were provided but they were also first time in chopta( but go hikes team forcefully says that they were well aware of Chopta ) 3. Neither of the trek leader assisted us to peak of Chandrashilla. 4. Driver is flatly denying to go to trek starting point and trek leaders have to convince him. It is responsiblity of go hikes to explain everything in advance to the driver. 5. Vehicle was oversized to reach sari village(Deoritaal trek) and it was choosen by the experienced team of go hikes(they should have done two tempo travellers if there was such problem). Driver had valid reason to deny due to safety issue but we are glad that he took us there. But an unapologetic go hike teams reply is that they have done a favour to us by convincing the driver. 6. They promissed to show confluence of rivers in Devprayag and Rudraprayag but neither of them was covered even after complaining to trek leaders. 7. On complaining they are saying that you came down from trek late as if they had informed us earlier about some time limit. We did as per guidance by our trek leaders. I can share lots of new complains( like we got to eat dinner at 2.30 am and 6.30 am thanks to driver who chooses specific shiva dhaba only). 8. I travelled under the banner of go hikes so i am complaining to them .may be some other company had outsourced their trip to them.but while complaining they are asking to talk to personwith whom you have done the booking. No one takes ownership. Now a specific problem faced by a freind. We were to return on 26th jan 2021.he was expecting the kisaan agitation on that day. He was travelling with ladies so for safety he enquired wether it's ok to travel,in case of any problem will they assist and their response was affirmative. But he was left to face a situation where he has to deal with tear gas and stampede with a ladies on the road. I am not here to malign any company. Our overall experience was good.there were some shortcomings that i mentioned above. But the way these guys treated us after the trip is not acceptable. I have a right to complain and you need to apologize."

What travelers are saying

"Attention to detail, actually listened to what we wanted and our budget and delivered an experience that truly met our hopeful expectations. Great service, great communication and clear information all the way."

What travelers are saying

"Thank you Breathtakers Tours for your ideas, your availability, your listening to the realization of this trip which was delicious, informative, and of which we keep a beautiful memory."

What travelers are saying

"Thank you Breathtakers Tours for your ideas, your availability, your listening to the realization of this trip which was delicious, informative, and of which we keep a beautiful memory."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."

What travelers are saying

"BUYER BEWARE!!! This company has a policy that if THEY cancel your trip…THEY get to keep your money and you get a credit the company. They cancelled my first trip..found out the hard way about their policy. Booked a trip…then had left over money so booked another…which they cancelled…again. Surprisingly…this time they offered a refund, but only gave me back the money I had put down…not what was left of “my credit”. So now I am forced to do business with a company I no longer wish to, that picks and chooses when to follow their own policy!! There are plenty of other travel agencies with similar tours…don’t give these guys your hard earned money for them to keep."

What travelers are saying

"Had an amazing experience of seeing varanasi with Sachin. He was with us throughout our stay there. He was so nice and accommodating and professional yet personable.we wanted to experience Varanasi the way locals do..Sachin helped us a lot in this..He helped us visit many interesting places which I was hearing for the first time..He is extremely knowledgeable and I highly recommend him.. Thank u Sachin for a very wonderful and a memorable trip.."